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Informix Products Support Toll Free Number for Latin America and the Caribbean will change on October 1st, 2008
 News
 
Abstract
Effective October 1st, 2008, the Toll Free number for Informix Technical Support in Latin America and the Caribbean will change. The new number, from the country you are calling, is published in www.ibm.com/planetwide/
 
Content
The IBM Software Support Handbook contains very useful guidelines and reference materials that you may need when you require IBM service and support. Appendix C provides additional contact methods:
  • Contact via web

Open service requests is a tool to help clients find the right place to open any problem, hardware or software, in any country where IBM does business. This is the starting place when it is not evident where to go to open a service request.

Electronic Service Request (ESR/SR) tool offers Passport Advantage clients for distributed platforms online problem management to open, edit and track open and closed PMRs by customer number. Timesaving options:
  • create new PMRs with pre-filled demographic fields
  • describe problems yourself and choose severity
  • submit PMRs directly to correct support queue
  • attach trouble­shooting files directly to PMR
  • receive alerts when IBM updates PMR
  • view reports on open and closed PMRs

You can also find a directory of ESR Help Desk numbers by geography at the following location:
http://www-306.ibm.com/software/support/help.html
  • Contact via phone

If you have an active service contract maintenance agreement with IBM, or are covered by Program Services, you may contact customer support teams via telephone. The contact number(s) for your country can be found at http://www.ibm.com/planetwide/

Extract of the directory for Latin American and Caribbean contacts - Last Update: September 2008
ArgentinaToll Free: 0810-999-4262
Toll: 54-11-4717-7200
Option 2 for Software
Toll Alt: 54-11-5070-2525
BoliviaToll:+54-11-4717-7200
Option 2 for Software
Toll Alt:+54-11-5070-2525
BrazilToll: 55-11-3885-9966
Option 4 for Software
Toll free: 0800-728-7378
ChileToll: 56-2-200-6670
Option 2 for Software
Toll free:800-203-007
ColombiaToll: 57-1-628-2987
Option 2 for Software
Toll free:1-800-091-7758
Costa RicaToll:+54-11-4717-7200
Option 2 for Software
Toll Alt:+54-11-5070-2525
Republica DominicanaToll:+54-11-4717-7200
Option 2 for Software
Toll Alt:+54-11-5070-2525
EcuadorToll: 593-2-256-5100 (Quito)
Opci4n 4 for Technical Support
Opcion 1 for Passport Advantage
Option 2 for Software
Toll free: 1-800-426-911
Toll: 59 34-239-2426 (Guayaquil)
El SalvadorToll:+54-11-4717-7200
Option 2 for Software
Toll Alt:+54-11-5070-2525
GuatemalaToll:+54-11-4717-7200
Option 2 for Software
Toll Alt:+54-11-5070-2525
HondurasToll:+54-11-4717-7200
Option 2 for Software
Toll Alt:+54-11-5070-2525
JamaicaToll Free: 1-877-IBM-SERV (1-877-426-7378)
506-646-4000
MartiniqueToll Free: 1-877-IBM-SERV (1-877-426-7378)
506-646-4000
MexicoToll:52-55-5270-5900
Opcion 1 por Hardware with Contract Service
Option 2 for Software
Toll free:01-800-0032500
NicaraguaToll:+54-11-4717-7200
Option 2 for Software
Toll Alt:+54-11-5070-2525
PanamáToll:+54-11-4717-7200
Option 2 for Software
Toll Alt:+54-11-5070-2525
ParaguayToll: 595-21-211-5000
Opcion 1 for Technical Assistance
Toll Alt 009-800-541-0007
PerúToll 511-625-6055
Option 2 for Software
Toll Free 0-800-50866
Saint LuciaToll Free: 1-877-IBM-SERV
(1-877-426-7378)
506-646-4000
Trinidad and TobagoToll Free: 1-877-IBM-SERV (1-877-426-7378)
506-646-4000
UruguayToll:595-21-211-5000
+ 598 (2) 902-1822
VenezuelaToll: 58-212-908-8811
Option 2 for Software
Toll Free :0-800-225-5347
Antigua & BarbudaToll Free: 1-877-IBM-SERV (1-877-426-7378)
506-646-4000
BermudaToll Free: 1-877-IBM-SERV (1-877-426-7378)
506-646-4000

NOTE:
  • It is extremely important to have the ICN (IBM Customer Number) with active support for Informix products ready when calling IBM technical support.
  • It is also very important to state that you are calling with an Informix problem. The use of XPS, onbar, onstat, etc.. might confuse the customer service representatives as they are not familiar with specific components of the product.
 
 
Product Alias/Synonym
IDS
XPS
online
 
 
 

Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.
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Document information
 Product categories:
 Software
 Data Management
 Other Data Management
 Informix product family
 Operating system(s):
  AIX, DYNIX/ptx, Digital Unix (OSF1)(TRU64), HP-UX, IRIX, Linux, Reliant UNIX, Sinix, Solaris, Windows
 Software version:
  1.0, 1.1, 2.0, 4.0, 5.1, 5.2, 6.0, 7.3, 8.0, 9.4, 10.0, 11.0
 Software edition:
  All Editions
 Reference #:
  1319706
 IBM Group:
 Software Group
 Modified date:
 2008-10-09

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