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SAN Volume Controller (2145)
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SAN Volume Controller Support Statement
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| | | Abstract | | This document provides information on IBM SAN Volume Controller Customer Service & Support, Software Product Delivery Definitions, Software Upgrade Program information, Maintenance Information, a Support Matrix and IBM's Software Support Life Cycle Policy. | | | | | | Content |
IBM SAN Volume Controller Software Customer Service & Support:
The primary goal of the IBM SAN Volume Controller Customer Software Service & Support program is to offer superior support and service levels to customers through regular transitions from current SAN Volume Controller products to new SAN Volume Controller deliveries. These deliveries come in the form of new SAN Volume Controller versions/releases. The SAN Volume Controller Software program adheres to the IBM Software Support Life Cycle Policy (see below) for International Program License Agreement (IPLA) products.
SAN Volume Controller Software Product Delivery Definitions:
SAN Volume Controller product deliveries are categorized according to a Version.Release.Modification (V.R.M) format. A new product "Version" typically would indicate that the designated SAN Volume Controller delivery would have significant new code, features or functions. A new product "Release" may indicate a new update of the same product Version, and may typically include changes to existing functions and features, or may include new minor product features. These new features would customarily be smaller in scope than those provided in a new "Version" product delivery.
A new product delivery "Modification" would typically consist of minor upgrades to some of the current SAN Volume Controller product functions and features. A Modification may consist of defect fixes, with no new function additions.
Upgrade for SAN Volume Controller Software
The SAN Volume Controller program intends to provide appropriate methodology for software transition (e.g., migration or upgrade paths) to the new product deliveries from all currently supported product deliveries. The objective is for customers to be able to concurrently upgrade from their current code level to the most recent code level in one step. However, it might be necessary for the customer to upgrade to an intermediate code level and then upgrade to the most recent code level, depending on the original level of SAN Volume Controller software code from which they are starting.
Maintenance for SAN Volume Controller Software
The SAN Volume controller customer support objectives are to fix reported defects in the most current level of the product, and in prior supported levels where feasible. Fixes for less severe defects may be deferred to the next product release if it is not feasible to fix them in the current level of code. While the SAN Volume Controller Support team will evaluate all problems and issues on currently supported software (i.e., offer Level 2 support) the customer may be required to install the most current maintenance level to receive defect fix support.
If a supported SAN Volume Controller V.R.M is running with operating systems, storage controllers, or other SAN fabric elements that are no longer generally supported, SAN Volume Controller Support may be limited to defects that can be duplicated on fully supported configuration environments.
SAN Volume Controller Support Matrix
Voice support is available for the following products by calling your country support phone number. When an "End of Service" date has been announced
for a product release, it will be updated here.
Table Key:
VRM = Version Release Modification
PID = Product Identifier
EOS = End of Service
Product Name | VRM | PID | Fixes Available Via | Life Cycle Policy | EOS Date | EOS Announcement Letter Number | IBM System Storage SAN Volume Controller | 5.1.0 | 5639-VC5
5639-VW2 | | Standard |  | | 4.3.1 | 5639-VC4
5639-VW1 | Standard | | | 4.3.0 | 5639-VC4 | Standard | | | 4.2.x | 5639-VC4 | Standard | September 30, 2010 | | 4.1.x | 5639-VC4 | Please contact your IBM representative | Standard | | | 3.1.x | 5639-VC3 | Standard | | | 2.1.x | 5639-VC2 | Standard | April 25, 2008 | 907-064 | 1.2.x | 5639-VC1 | Standard | April 27, 2007 | 905-206 | 1.1.x | 5639-VC1 | Standard | September 29, 2006 | IBM System Storage SAN Volume Controller for Cisco MDS 9000 | 1.1.x | 5639-VS1 | Please contact your IBM representative | Standard | April 27, 2007 | 906-073 |
IBM Software Support Life Cycle Policy
The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software from when the product is available for purchase to the time the product is no longer supported. Full details are available from www.ibm.com/software/support/lifecycle | | | | | | | | |
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| Product categories: |
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| | Hardware | |
| | Computer Storage | |
| | Storage Virtualization | |
| | SAN Volume Controller | |
| | IBM TotalStorage SAN Volume Controller Storage Engine | |
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| Operating system(s): |
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SAN Volume Controller
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| Version: |
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Version Independent
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| Reference #: |
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S1002280
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| IBM Group: |
| | Storage Systems Group |
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| Modified date: |
| | 2009-11-11 |
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