Support Statement for SAN Volume Controller and Related Software

Preventive Service Planning


Abstract

This document provides information on IBM SAN Volume Controller and related software Customer Service & Support, Software Product Delivery Definitions, Software Upgrade Program information, Maintenance Information, a Support Matrix and IBM's Software Support Life Cycle Policy.

Content

The information in this document pertains to the following software products, which will be referred to as "SAN Volume Controller Software" in this document.
IBM Storwize® V7000 Unified
IBM Storwize V7000
IBM Storwize V7000 External Virtualization
IBM Storwize V7000 Remote Mirroring
IBM System Storage SAN Volume Controller
SVC for XIV

Customer Service & Support:
The primary goal of the SAN Volume Controller Software Customer Service & Support process is to offer superior support and service levels to customers through regular transitions from current versions or releases of SAN Volume Controller Software products to new deliveries of those products. These deliveries come in the form of new SAN Volume Controller Software versions/releases. The SAN Volume Controller Software products adhere to the IBM Software Support Life Cycle Policy (see below) for International Program License Agreement (IPLA) products.

Product Delivery Definitions:
Product deliveries are categorized according to a Version.Release.Modification (V.R.M) format. A new product "Version" typically would indicate that the designated delivery would have significant new code, features or functions. A new product "Release" may indicate a new update of the same product Version, and may typically include changes to existing functions and features, or may include new minor product features. These new features would customarily be smaller in scope than those provided in a new "Version" product delivery.

A new product delivery "Modification" would typically consist of minor upgrades to some of the current product functions and features. A Modification may consist of defect fixes, with no new function additions.

Upgrades
SAN Volume Controller Software intends to provide appropriate methodology for software transition (e.g., migration or upgrade paths) to the new product deliveries from all currently supported product deliveries. The objective is for customers to be able to concurrently upgrade from their current code level to the most recent code level in one step. However, it might be necessary for the customer to upgrade to an intermediate code level and then upgrade to the most recent code level, depending on the original level of SAN Volume Controller Software from which they are starting.

Maintenance
The SAN Volume Controller Software customer support objectives are to fix reported defects in the most current level of the product, and in prior supported levels where feasible. Fixes for less severe defects may be deferred to the next product release if it is not feasible to fix them in the current level of code. While the SAN Volume Controller Software Support team will evaluate all problems and issues on currently supported software (i.e., offer Level 2 support) the customer may be required to install the most current maintenance level to receive defect fix support.

If a supported SAN Volume Controller Software V.R.M is running with operating systems, storage controllers, or other SAN fabric elements that are no longer generally supported, SAN Volume Controller Software Support may be limited to defects that can be duplicated on fully supported configuration environments.

Support Matrix
Voice support is available for the following products by calling your country support phone number. When an "End of Service" date has been announced for a product release, it will be updated here and in the Software Support Lifecycle page www.ibm.com/software/support/systemsstorage/lifecycle/ for Storage Software.

Table Key:

VRM = Version Release Modification
PID = Product Identifier
EOS = End of Service

Product Name
VRM
PID
Fixes Available Via
Life Cycle Policy
EOS Date
EOS Announcement Letter Number
IBM Storwize V7000 Unified
1.3.0
5639-VF1
Standard
IBM Storwize V7000
6.4.0
5639-VM1
Standard
6.3.0
6.2.0
6.1.0
IBM Storwize V7000 External Virtualization
6.4.0
5639-EV1
6.3.0
6.2.0
6.1.0
IBM Storwize Remote Mirroring
6.4.0
5639-RM1
6.3.0
6.2.0
6.1.0
IBM System Storage SAN Volume Controller
6.4.0
5639-VC6
6.3.0
Standard
6.2.0
Standard
6.1.0
Standard
5.1.0
5639-VC5

5639-VW2
Standard
4.3.1
5639-VC4

5639-VW1
Standard
4.3.0
5639-VC4
Standard
4.2.x
5639-VC4
Please contact your IBM representative
Standard
4.1.x
5639-VC4
Standard
3.1.x
5639-VC3
Standard
2.1.x
5639-VC2
Standard
April 25, 2008
907-064
1.2.x
5639-VC1
Standard
April 27, 2007
905-206
1.1.x
5639-VC1
Standard
September 29, 2006
IBM SAN Volume Controller for XIV
6.4.0
5639-SX1
6.3.0
Standard
6.2.0
Standard
6.1.0
Standard

*Storwize V7000 External Virtualization and Storwize V7000 Remote Mirroring are for licensing only, they do not provide any code. All orders for those PIDs must be preceded or accompanied by the appropriate order(s) for the base Storwize V7000 (5639-VM1) software.
Upgrades to the most current level of Storwize V7000 will update the External Virtualization and Remote Mirroring capabilities.

IBM Software Support Life Cycle Policy
The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software from when the product is available for purchase to the time the product is no longer supported. Full details are available from www.ibm.com/software/support/lifecycle


Cross reference information
Segment Product Component Platform Version Edition
Storage Virtualization SAN Volume Controller 6.4 SAN Volume Controller 4.3, 5.1, 6.1, 6.2, 6.3, 6.4, 7.1, 7.2
Disk Storage Systems IBM Storwize V7000 (2076) 6.4 IBM Storwize V7000 6.1, 6.2, 6.3, 6.4, 7.1, 7.2
Disk Storage Systems IBM Storwize V7000 Unified (2073) 1.3 Platform Independent 1.3, 1.4

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Document information


More support for:

SAN Volume Controller

Version:

Version Independent

Operating system(s):

Platform Independent

Reference #:

S1002280

Modified date:

2013-12-09

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