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Featured documents for Lotus EasySync Pro
 Technote (FAQ)
 
 
Question
Featured Documents lists the most frequently requested support content, as well as those documents identified by IBM as valuable in helping answer your questions related to Lotus EasySync Pro®. The list will be updated periodically to reflect new trends and issues.
This list reflects a small portion of our knowledge base. If your problem or question is not featured here, perform a keyword search on the EasySync Pro support page to find any relevant documents. If you need more help, you can review the EasySync Pro category in the Lotus Notes®/Lotus Domino® 6 and 7 releases Discussion Forum or review the IBM Software Support Handbook for additional support options.
 
Answer
List of featured documents for EasySync Pro:
  1. Flash: EasySync Pro does not connect to SmartPhone device (1281860)
    At times, Lotus EasySync Pro® does not connect to a Windows Mobile SmartPhone device. How can this be rectified?

    Software versions: 4.2.5, 4.2.4

  2. Does EasySync Pro support Windows Mobile and SmartPhone platforms? (1220175)
    Does EasySync Pro® support Windows® Mobile and SmartPhone platforms?

    Software versions: 4.2.5, 4.2.4, 4.2.3, 4.2.2, 4.2.1, 4.2, 4.1

  3. Error: 'RunTime Error!...pure virtual function call' when trying to sync (1290827)
    When you try to sync your Lotus EasySync Pro® application with Lotus Notes®, you receive a "RunTime" error message.

    Software versions: 4.2.6, 4.2.5, 4.2.4

  4. Detailed system requirements for EasySync Pro 4.2.5 (7011318)
    This document contains system requirements for Lotus EasySync Pro release 4.2.5 running on Microsoft Windows.

    Software versions: 4.2.5

  5. Announcing EasySync Pro release 4.2.5 and fix list (1260810)
    Product Development announces the latest release of EasySync Pro 4.2.5. What is new in this application and what has been fixed in this release?

    Software versions: 4.2.5

  6. Error: 'Requested database...not found...' when trying to sync (1086060)
    If you attempt to synchronize with a device running Palm MultiMail, Palm VersaMail, PalmOne Mail, or Clie Mail using EasySync Pro, you receive an error message and cannot sync.

    Software version: All versions

     'Error 1004: Error in GoTo Record' when trying to sync (1264872)
    You could previously sync your Contacts and Calendar but when running a sync now, you receive an "Error 1004" message.

    Software version: All versions

     Creating a calendar-only copy of a mail file (1173000)
    How do you create a calendar-only copy of your Notes mail file to send to Product Support?

    Software version: All versions

  7. Troubleshooting guide for EasySync Pro (1086353)
    A guide to help you isolate and identify problems synchronizing to devices using EasySync Pro.

    Software version: All versions

  8. Error: '...Verify ActiveSync is running' when ActiveSync is already running (1260730)
    Whenever you try to sync EasySync Pro to Notes, you receive an ActiveSync error even though Active Sync is running.

    Software versions: 4.2.5, 4.2.4

  9. EasySync Pro 4.2.2 not synchronizing with Tungsten T5, Treo 650, Treo 600 (1191693)
    You are unable to synchronize your Palm Tungsten T5, Treo 650, or Treo 600 using EasySync Pro 4.2.2 and you receive an error message

    Software versions: 4.2.3, 4.2.2, 4.2.1, 4.2, 4.1, 4.0

  10. How to completely uninstall and reinstall both EasySync Pro and Palm software (1152886)
    In order to resolve some synchronization issues, it may be necessary to completely uninstall and reinstall both Palm desktop software and EasySync Pro. This technote is a guide in completing this procedure.

    Software versions: All versions

  11. EasySync Pro Best Practices guide (7002755)
    This document contains information about installing and using EasySync Pro 4 releases.

    Software versions: 4.2., 4.1, 4.0

Patches
  1. Patch adds support for Windows Mobile for Pocket PC 2003 second edition (1224844)
    Product Development has released a patch (ESP_423_002) that adds support for Windows Mobile for Pocket PC 2003 second edition with EasySync Pro 4.2.3

    Software version: 4.2.3

  2. Patch that allows EasySync Pro 4.2.2 to sync with Tungsten T5 or Treo 650 (4009093)
    This hotfix is being provided to EasySync Pro 4.2.2 users to address the following specific problem reported by users of PalmOne's HotSync 6.01 delivered with those devices.

    Software version: 4.2.2

  3. Replacement xcpcsyc.dll for EasySync Pro on iPAQ (4009011)
    This replacement .dll file resolves an issue on the iPAQ hand-held.

    Software versions: 4.2.2, 4.2.1, 4.2

  4. Patch that allows EasySync Pro 4.2.1 to sync with devices running Palm 5.2.1 (4006010)
    This document contains a link to a patch that resolves issues using EasySync Pro 4.2.1 for syncing with handheld devices running the Palm 5.2.1.

    Software version: 4.2.1

  5. Replacement rstln.dll for EasySync Pro 4.2.2 (4006801)
    This document contains a link to a replacement rstln.dll file for EasySync Pro 4.2.2 that fixes a recurring "unknown error" issue.

    Software version: 4.2.2

  6. Patch that allows EasySync Pro 4.2.1 to sync with Pocket PC 2003 devices (4005654)
    This document contains a link to a patch that resolves issues using EasySync Pro 4.2.1 to sync with handheld devices running the Microsoft Pocket PC 2003 OS.

    Software version: 4.2.1


Recent change history
  • 06 December 2007: Added 7011318
  • 07 November 2007: Repositioned documents based on web interest
  • 05 October 2007: Added 1281860
  • 11 July 2007: Added 1260810
  • 06 June 2007: Updated list with 4.2.5 release information and technotes

Discussion forum for additional help
Discuss this information with your peers or post a question in the Notes/Domino 4 and 5 or Notes/Domino 6 & 7 customer discussion forums
 
 
 

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Document information
 Product categories:
 Software
 Mobile, Speech and Enterprise Access
 Mobile and Enterprise Access
 Lotus EasySync Pro
 Lotus EasySync Pro
 Operating system(s):
  Palm OS, Windows
 Software version:
  4.1, 4.2, 4.2.1, 4.2.2, 4.2.3, 4.2.4, 4.2.5, 4.2.6
 Reference #:
  1195513
 IBM Group:
 Software Group
 Modified date:
 2009-09-14

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