Skip to main content


Domino.Doc Enabler does not launch attachment, prompts to save file

 Technote (FAQ)
 
 
Question
When you edit a document in a Lotus® Domino.Doc® or Lotus Domino® Document Manger library using a Web browser, the correct application for the document type is not launched. Instead, you are prompted to save a file with a .GTH extension. For example, the Domino.Doc document you are editing contains a Microsoft® Word document. Microsoft Word is not automatically launched, nor can it open the .GTH file.
 
Answer
The .GTH file is a temporary file used by the Desktop Enabler. The Desktop Enabler (DOMDOC.EXE) interprets the .GTH file, launches the appropriate application, and passes information to the launching application, in this example Microsoft Word. This file type should be associated with the Domino.Doc Enabler during the install. If the GTH file type is not associated with anything, you are prompted to choose a program with which to open it or to save it to disk.
If you have installed the Domino.Doc Desktop Enabler, you must correct the file type association to correct this problem, as follows:

1. To verify if the entry exists and make corrections, use the following steps:

For Windows 95/98/2000, in Windows Explorer access the Folder Options. Go to the "File Types" tab. Scroll down to check for an entry for the .GTH file type. If present, it is listed as "GTH File" and is associated with "Lotus Domino.Doc Desktop Enabler" (DOMDOC.EXE). If it is present but associated with the wrong application, select the correct application.

You can follow the procedure above for Windows NT as well. If an entry for the GTH file exists in the Windows NT registry, however, you get an error when attempting to add the file type.

2. If Step 1 does not correct the problem, uninstall and reinstall the Desktop Enabler.

3. If that fails, you may need to manually correct the registry on your workstation.

NOTE: The information below is presented as a guideline for making relevant changes within the Windows Registry. The Windows Registry is central to the operation of Windows, so any changes should be performed with great care. As with any major configuration change, it is highly recommended that customers have complete backups of their computer systems before attempting the following procedure, in order to allow recovery from system file corruption or other failures. If you require instruction about backing up and modifying the Windows Registry, first contact your system administrator or reference one of the third-party guides available for advanced Windows topics.

The .GTH file type association can be added manually if reinstalling the Enabler does not add it to the registry. Follow the procedure below for your operating system.

Hide details for Windows 95/98:
Windows 95/98:

1. In any folder, select View, Folder Options, File Types.
2. Remove the old entry using the "Remove" button.
3. Click "New Type."
4. Click "Change Icon," browse to DOMDOC.EXE, and click OK. (The default path is as follows: C:\Lotus\Dominodoc\domdoc.exe.)
5. For "Description of Type," enter the following:

GTH File

6. For "Associated Extension," enter the following:

GTH

7. For "Content Type (MIME)," enter the following:

application/dominodoc

8. The "Default Extension for Content Type" should be completed automatically. Make sure it is ".gth."
9. Make sure all options in the Actions section are unchecked.
10. To add the actions for this file type, click "New" in the Actions section.
11. Enter or select "Open" as the action type.
12. For "Application Used to Perform Action," browse to DOMDOC.EXE (default path is \Lotus\Dominodoc\domdoc.exe). Add the following after the executable:

%1

13. Make sure "DDE" is unchecked, and click OK to exit the Actions section.
14. Click OK again to complete the GTH File type.
15. Reboot.

Hide details for Windows 2000:
Windows 2000:

1. In any folder, select Tools, Folder Options, File Types.
2. Find the "gth" entry. Remove the old entry using the "Delete" button.
3. Click "New" to add a new entry.
4. For the "File Extension", enter the following and click OK:
      GTH

5. Highlight the "GTH File" entry just added, and click "Change."
6. Select Domino.Doc Desktop Enabler from the list of applications .
7. Click the Other button and browse to DOMDOC.EXE (the default path is
\Lotus\Dominodoc\domdoc.exe). Highlight DOMDOC.EXE and click Open.
8. Click OK from within the "Open With" dialog box.
9. Click Close in the File Types window.
10. Then stop and restart the workstation.

Hide details for Windows NT:
Windows NT:
1. To open the Registry Editor, select Start, Run, and enter "regedit" on the command line.
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes.
3. Highlight and delete the ".gth" key. Close the Registry Editor.
4. In Windows Explorer, go to any folder, select View, Options, and then click the "File Types" tab.
5. Click "New Type."
5. Click "Change Icon," browse to DOMDOC.EXE, and click OK. (The default path is as follows: C:\Lotus\Dominodoc\domdoc.exe.)
6. For "Description of Type," enter the following:

GTH File

7. For "Associated Extension," enter the following:

GTH

8. For "Content Type (MIME)," enter the following:

application/dominodoc

9. The "Default Extension for Content Type" should be completed automatically. Make sure it is ".gth."
10. Make sure all options in the Actions section are unchecked.
11. To add the actions for this file type, click "New" in the Actions section.
12. Enter or select "Open" as the action type.
13. For "Application Used to Perform Action," browse to DOMDOC.EXE (default path is \Lotus\Dominodoc\domdoc.exe). Add the following after the executable:

%1

14. Make sure "DDE" is unchecked, and click OK to exit the Actions section.
15. Click OK again to complete the GTH File type.
16. Reboot.


Supporting Information:

Correcting the Desktop Enabler cookie in the Web browser:

The first time you access the Domino.Doc Library in your Web browser, you are prompted to respond yes or no to whether the Desktop Enabler is installed. If you initially answered that the Enabler was not installed, after installing it you may need to delete the cookie in order to correct this setting. To delete the cookie in Windows 95/98/ME, use Windows Explorer to navigate to the Windows\Cookie directory. Look for and remove the following entry:
    User_Name@DominoDocServer.txt

User_Name represents the user who has logged on to the server, and the name should be the name that is used to log on to the Windows machine. DominoDocServer should be the name of the server where the Domino.Doc Library resides.

In Windows NT, you can find the cookie in the following directory:
    \WINNT\Profiles\User_Name\Cookies

In Windows 2000, you can find the cookie in the following directory:
    \Documents and Settings\User_Name\Cookies

If using Internet Explorer 7 (which is an unsupported browser version), the cookies folder is hidden by default. To unhide it, go to Windows Explorer > Tools > Folder Options > View. Clear the box for "hide protected system files" in order to see the cookies folder.
 
Related information
Netscape Users Cannot Open
 
 
Historical Number
183340
 
 

Copyright and trademark information

IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.

Rate this page

Please take a moment to complete this form to help us better serve you.

This material provides me with the information I need.






This material is clear and easy to understand.






Did the information help you to achieve your goal?

What updates, improvements, or related information would you like to see in this document?

Your response will be used to improve our document content. Requests for assistance, if applicable, should be submitted through your normal support channel as we cannot respond from this site.


Input the verification number to submit feedback:



Document information

Product categories:

Software

Enterprise Content Management

Content Management

Lotus Domino Document Manager

Lotus Domino.Doc


Operating system(s):

AIX, Solaris, Windows, i5/OS


Software version:

2.0, 2.1, 2.5, 3.0, 3.1, 3.5, 6.5.1


Reference #:

1088837


IBM Group:

Software Group


Modified date:

2009-09-14

Translate my page