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Server crash on Extmail Fax
 Technote (troubleshooting)
 
 
Problem
Server crash on Extmail Fax
 
Symptom
Server crash on Extmail Fax
 
Resolving the problem
Server crash following crash stack while Extmail Fax with trying to access the database on domino server
############################################################
### FATAL THREAD 49/93 [ nserver: 0934: 0830]
### FP=0x1927f244, PC=0x0eba10e1, SP=0x1927f244
### stkbase=19280000, total stksize=262144, used stksize=3516
### EAX=0x00000000, EBX=0x1927f6a0, ECX=0x028938b8, EDX=0x00000001
### ESI=0x010bf228, EDI=0x00820000, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
Flags=0x00010206
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
[ 1] 0x0eba10e1 nExtmail.MainEntryPoint+200 (ebabb04,227,1927f6bc,1ab5)
[ 2] 0x0eba145c nExtmail.MainEntryPoint+1091 (1927f6a0,1,280,0)
@[ 3] 0x6077576c nnotes.EMDispatch@4+252 (2d5,a4,f6b80000,8201927)
@[ 4] 0x60009bee nnotes.EMBefore+110 (a4,280,4,280)
@[ 5] 0x6080d66b nnotes.NSFNoteUpdateExtended2@24+395 (280,4,10,0)
@[ 6] 0x6080d468 nnotes.NSFNoteUpdateExtendedFlags@12+88 (1ab5,4,10,0)
@[ 7] 0x100293ed nserverl.ServerNoteUpdate@8+3053
(add80001,45f0003d,4a5ffa4c,2bd4577a)
@[ 8] 0x1001a877 nserverl.DbServer@8+2327 (566b006a,add80056,0,75a1444)
@[ 9] 0x1002e16d nserverl.WorkThreadTask@8+1597 (c1a55e4,0,3,0)
@[10] 0x100016cb nserverl.Scheduler@4+763 (0,0,0,0)
@[11] 0x60114fb4 nnotes.ThreadWrapper@4+212 (0,0,0,0)
[12] 0x77e6608b KERNEL32.GetModuleFileNameA+235
Invalid stack frame detected: Unable to read process memory for frame

Found below entry in notes..ini

EXTMGR_ADDINS=Extmail,

Extmail Fax is third-party software. It is not a domino product issue.
 
 
 

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Document information
 Product categories:
 Software
 Messaging Applications
 Advanced Messaging
 Lotus Domino
 Lotus Domino Server
 Operating system(s):
  Windows
 Software version:
  6.5.5.3
 Reference #:
  1408975
 IBM Group:
 Software Group
 Modified date:
 2009-11-06

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