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Notes client 8.0.2 and 8.5.x running on Vista or Windows 7 crash when incoming Sametime chat is received.
 Technote (troubleshooting)
 
 
Problem
When Notes client with embedded Sametime receives incoming chat, Notes client will crash.
 
Symptom
Notes client will crash.
 
Environment
Windows Vista and Windows 7
 
Diagnosing the problem
Analyze the NSD created for DSound
[ 1] 0x7650c20a ole32.CoInitializeEx+2416 (1ed6f3d0,764e6ef0,764e6edc,764e6ecc)
[ 2] 0x764e7186 ole32.CoTaskMemRealloc+3868 (18cf9700,0,17,0)
[ 3] 0x7650e2a2 ole32.CoCreateInstanceEx+215 (18cf9700,0,17,0)
[ 4] 0x7650e203 ole32.CoCreateInstanceEx+56 (18cf9700,0,17,0)
[ 5] 0x7650e1bc ole32.CoCreateInstance+52 (18cf9700,0,17,74588848)
[ 6] 0x745887da audioses.DllGetClassObject+19088 (40000,4f7faba,1ee2ee00,74583f78)
[ 7] 0x74588380 audioses.DllGetClassObject+17974 (1fac86b0,0,40000,30d40)
[ 8] 0x72b7174a DSOUND.DirectSoundCreate8+21998 (1ee20ef0,0,1ee2fe04,1ee2fe2c)
[ 9] 0x72b71428 DSOUND.DirectSoundCreate8+21196 (2053b9d8,1ee20ef0,0,1ee2fe04)
[10] 0x72b6d33d DSOUND.DirectSoundCreate8+4577 (1ee25a00,0,2053bf50,2053bf50)
[11] 0x72b6f9af DSOUND.DirectSoundCreate8+14419 (0,1ee2fea8,3,18a69a50)
[12] 0x72b6cb21 DSOUND.DirectSoundCreate8+2501 (3,0,205373d8,1ee2fea8)
[13] 0x72b6caa8 DSOUND.DirectSoundCreate8+2380 (3,0,3,1ed6ff70)
[14] 0x72b6d181 DSOUND.DirectSoundCreate8+4133 (0,1,0,7666c1a0)
[15] 0x72b6d26e DSOUND.DirectSoundCreate8+4370 (205373d8,0,0,1)
[16] 0x7f2b2d03 jsoundds.Java_com_sun_media_sound_DirectAudioDevice_nService@20+968 (0,6e255ba1,0,0,0)
[17] 0x7786e4b6 ntdll.RtlInitializeExceptionChain+99 (7f2b2ce5,0,0,0,0)
[18] 0x7786e489 ntdll.RtlInitializeExceptionChain+54 (7f2b2ce5,0,0,ffffff,0)
 
Resolving the problem
This is being investigated by Lotus Quality Engineering in Software Problem Report - HDAN7VKRNS

Possible work around:

File -> Preferences -> Sametime -> Notification and disable the one-on-one chat to be disabled.

Highlight one-on-one chat and disable the Display a Sound option, hit the Apply button, stop and start the client.


 
 
 

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Document information
 Product categories:
 Software
 Messaging Applications
 Advanced Messaging
 Lotus Notes
 Instant Messaging
 Operating system(s):
  Windows
 Software version:
  8.0.2, 8.5, 8.5.0.1, 8.5.1
 Reference #:
  1407913
 IBM Group:
 Software Group
 Modified date:
 2009-11-06

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