Question & Answer
Question
This document describes the documentation needed to expedite the handling of your problem.
Answer
When reporting a problem with IMS™ Sysplex Manager to IBM Support, you should have the following information available:
In addition to the information above, depending upon the type of problem, you might be required to provide additional information such as dumps, trace information, screen prints, and proclib members for the control region, data collectors, and servers.
- 1) The version of IMS Sysplex Manager
2) The maintenance level
3) The version of IMS
4) A description of the problem
In addition to the information above, depending upon the type of problem, you might be required to provide additional information such as dumps, trace information, screen prints, and proclib members for the control region, data collectors, and servers.
Related Information
[{"Line of Business":{"code":"","label":""},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCX8AA","label":"IMS Sysplex Manager"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
15 November 2020
UID
swg21227149