IBM Systems Storage & Software Defined Infrastructure Technical Support Newsletter

Welcome to the IBM Spectrum Control Technical Support Information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

IBM Spectrum Control™ Standard & Advanced Edition
Find technical content, answers, solutions and much more.
Problem Solving Resources for IBM Spectrum Control™ Administrators
A compiled list of URLs from our technical support teams containing documents to aid you in your system administration.
Welcome to the IBM Client Success Essentials Community!
This community brings together users of IBM software to share, collaborate and connect with each other virtually. Here, you'll find training videos, upcoming events, blogs, important web links, and more.
Work with IBM Support using Technical Support Chat
IBM Technical Support Chat is an instant messaging service to connect to IBM representatives available to eligible clients.
IBM Support Site Assistance
Working with IBM to help support your IBM product(s).

Most Recent News, Flashes, and Bulletins

1. Security Bulletin: Multiple vulnerabilities in IBM Java SDK and IBM Java Runtime affect IBM Spectrum Control and Tivoli Storage Productivity Center (CVE-2016-5597 CVE-2016-5546 CVE-2016-5548 CVE-2016-5549 CVE-2016-5547 CVE-2016-2183)
   
   
2. Security Bulletin: Multiple vulnerabilities in WebSphere Application Server affect IBM Spectrum Control and Tivoli Storage Productivity Center (CVE-2016-9736, CVE-2016-8934, CVE-2016-8919)

Latest Technotes and FAQs

1. 5.2.7.x Limitations and known issues for Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for ...
2. APAR Fix List - v5.1.x

Most recent APARs

1. IT21272: SAS ATTACHED DISKS AND CONTROLLERS ARE DISCARDED BY SPECTRUM CONTROL
2. IT21104: CANNOT CONNECT TO THE IBM SPECTRUM CONTROL WEB GUI BECAUSE WEB SERVER FAILS TO START.
3. IT21271: SNMP AND TEC NOTIFICATIONS DO NOT TRANSLATE CURRENTVALUE PROPERTIES FOR VIOLATIONS
4. IT21270: SPECTRUM SCALE PROBE FAILS WITH TIMEOUT DUE TO LONG SSH-LOGIN BANNER
5. IT21258: COMPARE PERFORMANCE OF MULTIPLE VOLUMES AND PERFORMANCE OF ONE VOLUME REPORTS DO NOT DISPLAY DATA FOR IBM ...
6. IT21102: IBM SPECTRUM CONTROL SUMMARY "HYPERVISOR LIST PANEL IS SLOW ( TWO MINUTES OR MORE TO LOAD)"
7. IT19014: ADDING AGENTLESS SERVERS REQUIRE WWPNS WHEN USING .CSV OR .TXT
8. IT20885: COGNOS REPORTS SHOW DATA ROLLED UP TO CONSOLIDATED 5-MINUTE SAMPLES WHEN 1-MINUTE SAMPLES HAVE BEEN COLLECTED
9. IT19903: IN IBM SPECTRUM CONTROL SMIS PROBE ON FUJITSU ETERNUS DEVICES FAILS.
10. IT19955: INSTALLER PROGRAM FAILS TO IDENTIFY CURRENT CONFIGURED DATA SERVER PORT DURING UPGRADE WHICH PRODUCES ...

Latest Downloads and Fixes

1. IBM Fix Central - TPC 5.1.1.14 - Windows Server Files
2. IBM Fix Central - TPC 5.1.1.14 - Linux Server Files
3. IBM Fix Central - TPC 5.1.1.14 - AIX Server Files
4. IBM Fix Central - TPC 5.1.1.14 - Agent Files
5. Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center

IBM Fix Central - IBM Spectrum Control™ - AIX Server Files
Latest Downloads for IBM Spectrum Control™ (Tivoli Storage Productivity Center)
This page has links to download the latest fix packs and interim fixes by version.
IBM Spectrum Family - Spectrum Control™ Standard Edition (Redbook)
(How-to guidance and examples to effectively integrate IBM Spectrum Control™ Standard Edition into your Software-Defined Storage business enterprise environments)

Education and training

Videos about IBM Spectrum Control
Watch videos to learn more about how to use IBM Spectrum Control™ to manage your storage environment.
IBM Systems Storage portfolio of related videos including the new videos
This link is for a play list of IBM Spectrum Storage portfolio related videos including the new videos.
IBM Systems Storage - The SOS Files
Collection of educational training videos and blogs
IBM Knowledge Center
The central location for finding and organizing information about IBM products.

Problem Solving Resources

SSIC (IBM System Storage Interoperation Center (SSIC))
A tool to help you all to identify information on product version levels.
Find the Supported Hardware, Products and Platforms Interoperability Matrix Links
Where can I find the documents that list hardware, product and platform support for IBM Spectrum Control™ and Tivoli® Storage Productivity Center?
Collecting Data: Read First for all Spectrum Control™ & Tivoli Storage Productivity Center ...
Collecting Data documents aid in problem determination and save time resolving Problem Management Records (PMRs).

Forums and Wikis

Service Management Connect for IBM Spectrum Control™
Connect, learn, try, and share with Service Management professionals.
IBM Spectrum Control™ Forum
IBM System Storage Forum
Use this forum to share ideas with knowledgeable experts and discover how IBM's latest storage solutions can address your business challenges.

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Warmest regards,
The IBM Spectrum Control Support Team!

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