April, 2014 - Tivoli Storage Productivity Center Suite Customer Support Technical Information Newsletter

Welcome to IBM Customer Support for Cloud and Smarter Infrastructure's (C&SI) Tivoli Storage Productivity Center Suite (TPC) technical support information update. This communication is designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Storage Productivity Center Suite On-line Self-Help Resources:

• The Support Portal for Productivity Center Standard Edition and Productivity Center Basic Edition allows you to find technical content, answers, solutions and much more.
• Problem Solving Resources for Tivoli Storage Productivity Center Suite Administrators - A compiled list of URL's from our technical support teams containing documents to aid you in your system administration of TPC Suite.
• Support Assistant - Tivoli Storage Productivity Center - ISA V4 product add-ons are available for Tivoli Storage Productivity Center products.
• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
• Subscribe to My Notifications for TPC Standard Edition and My Notifications for TPC Basic Edition receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
• C&SI Loves Your Feedback! - Help us serve you better by sharing your feedback!
  
  Keep up-to-date with IBM Electronic Support through these social media channels:
  Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

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Flash and News documents for Tivoli Storage Productivity Center Suite

Most recent
Pool Utilization % metric may display unexpectedly low values

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Technote and FAQ documents for Tivoli Storage Productivity Center Suite

Top rated
Basic TPC Server Health Check
TPC unable to detect DB2
Device and Replication server keep dying randomly
Configuring Java Web Start for Windows 7
5.1.1 Limitations and known issues for Tivoli Storage Productivity Center
5.2 Limitations and known issues for TPC and TPC for Replication
5.2.1 Limitations and known issues for TPC and TPC for Replication
Collecting Data for TPC for Replication (TPC-R)

Most recent
TPC PM does not work with Hitachi USPV devices.
SRA install on Linux host fails
Latest Downloads for Tivoli Storage Productivity Center
SVC timeout, error HWN099993E
SVC Performance Monitor times out
Command line installation when graphical install wizard is not available
Running IBM Tivoli Storage Productivity Center V5.2.1 checksum to verify installation images
Management Servers showing wrong status

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APAR documents for Tivoli Storage Productivity Center Suite

APAR Fix List - v4.2.x
APAR Fix List - v5.1.x
APAR Fix List - v5.2.x

Most recent
IT00573: The performance report for "storage virtualizer - volume details report" runs very slow in large environments
IC99760: bpcin0253w after upgrading to TPC 5.2.0, unable to install jazzsm
IT00250: The 3par storage subsystem name is not correctly displayed in TPC web-based gui
PI14278: This ptf will upgrade IBM Tivoli Storage Productivity Center for Replication to 5.2.1
IC98593: 'replicationserver' name requires case sensitive change in the TPC infocenter.
IT00480: Unassignstoragevolumesfromwwpns throws exceptions
IC98845: After an upgrade to TPC 5.2 web gui Fabric panel displays 'an unexpected response was received from the TPC'
IT00211: The data path viewer shows different information depending from where you open the viewer
IT00338: Importing ldap configuration during upgrade from 4.x to 5.2 fails
IT00281: High cpu usage when navigate in tpc 5.2 web-based gui -> storage resources or server resources -> action then view data path

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Download and Fixes documents for Tivoli Storage Productivity Center Suite

Most recent
Refresh Pack 5.2.1 (March 2014) for Tivoli Storage Productivity Center
Tivoli Storage Productivity Center Select Edition V5.2.1 for Windows
IBM Fix Central - Tivoli Storage Productivity Center 5.2.1
Tivoli Storage Productivity Center Select Edition V5.2.1 for HP-UX
Tivoli Storage Productivity Center Select Edition V5.2.1 for Solaris
Tivoli Storage Productivity Center Select Edition V5.2.1 for Linux
Tivoli Storage Productivity Center Select Edition V5.2.1 for AIX
SmartCloud Virtual Storage Center Storage Analytics Engine V5.2.1 for Solaris
SmartCloud Virtual Storage Center Storage Analytics Engine Version 5.2.1 for AIX
SmartCloud Virtual Storage Center Storage Analytics Engine V5.2.1 for HP-UX

• Latest Downloads for Tivoli Storage Productivity Center - This page has the full package links to download the latest fix packs and interim fixes by version.
• Tivoli Storage Productivity Center APAR Fix List - v5.1.x

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Complimentary training

To find live and self-paced courses on this product, visit IBM authorized training - Worldwide and leverage offerings from our Global Training Providers (Additionally you can click on any icon below).



• Support Technical Exchange training events for TPC Standard Edition - This is where you can find new or previous technical training events that are available.
• Basic Administration and troubleshooting of DB2 for TPC 4.2 - Understanding installation, administrative tasks, and solving common DB2 problems.
  
  YouTube videos: This link is for a play list of Tivoli Storage portfolio of related videos including the new videos

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Storage Management forum - This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  • Storage Management Community Connect, learn, and share with the Storage Management Community experts.
• Tivoli Storage Productivity Center Standard Edition Wiki - This Wiki provides you with best practices and scenarios for using the product.
• Tivoli Storage Productivity Center WIKI - Best practices within the Smartcloud Virtual Storage Center.
• Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
• C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Warmest regards,
The C&SI Tivoli Storage Productivity Center Support Team!