March, 2014 - Tivoli Storage Productivity Center Suite Customer Support Technical Information Newsletter

Welcome to IBM Customer Support for Cloud and Smarter Infrastructure's (C&SI) Tivoli Storage Productivity Center Suite (TPC) technical support information update. This communication is designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Storage Productivity Center Suite On-line Self-Help Resources:

• The Support Portal for Productivity Center Standard Edition and Productivity Center Basic Edition allows you to find technical content, answers, solutions and much more.
• Problem Solving Resources for Tivoli Storage Productivity Center Suite Administrators - A compiled list of URL's from our technical support teams containing documents to aid you in your system administration of TPC Suite.
• Support Assistant - Tivoli Storage Productivity Center - ISA V4 product add-ons are available for Tivoli Storage Productivity Center products.
• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
• Subscribe to My Notifications for TPC Standard Edition and My Notifications for TPC Basic Edition receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
• C&SI Loves Your Feedback! - Help us serve you better by sharing your feedback!
  
  Keep up-to-date with IBM Electronic Support through these social media channels:
  Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn

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Flash and News documents for Tivoli Storage Productivity Center Suite

Top rated
Pool Utilization % metric may display unexpectedly low values

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Technote and FAQ documents for Tivoli Storage Productivity Center Suite

Most recent
I have installed TPC 5.2 and JazzSM/TCR successfully but the "Reporting" button is grey out in TPC Web-based GUI.
The native_stderr.log file of the WAS embedded in TPC device server is strongly increasing with using a SVC storage subsystem;
Replication Menu does not launch 0ptions to change user capabilities
TPC 5.2: Checking the Status of the Device Server
Avoid a TPC 5.2.x installation failure by disabling Anti-Virus Software.
TPC unable to detect DB2
Starting and Stopping TPC-R requires case sensitivity of name 'replicationServer'
Collecting Data for TPC: TCR/Cognos Reporting Problems
Collecting Data for TPC: Hyperswap problems
User authentication in Tivoli Common Reporting

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APAR documents for Tivoli Storage Productivity Center Suite

APAR Fix List - v4.2.x
APAR Fix List - v5.1.x

Most recent
IC99413: Upgrade from tpc be from 4.2.x to tpc 5.1 will not migrate licenses for tpc-r
IC99438: Malformed SQL statement triggers sqlexception when running probes on fabrics managed by sras.
IC99537: bpcui0292e message appears in 5.2 web gui but is not written to any log.
IC99309: bpcin0053e an error occurred when creating the database database repository.
IC99534: Restart of server with large amounts of attached storage can cause invalid reporting that standby server is disconnected
IC99541: The TPC message description for error bpcui0292e needs to be enhanced.
IC99485: Storage resource agent tracing procedure with v.5.2. requires update.
IC99496: Monitored computer reports crash
IC99017: Web gui threshold violations table displays 'an unexpected resp. was received from Tivoli Productivity Center Server'
IC99399: Performance job in TPC show old volume names for svc vdisk after changing them on svc side.

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Download and Fixes documents for Tivoli Storage Productivity Center Suite

• Latest Downloads for Tivoli Storage Productivity Center - This page has the full package links to download the latest fix packs and interim fixes by version.
• Tivoli Storage Productivity Center APAR Fix List - v5.1.x

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Complimentary training

• Support Technical Exchange training events for TPC Standard Edition - This is where you can find new or previous technical training events that are available.
• Basic Administration and troubleshooting of DB2 for TPC 4.2 - Understanding installation, administrative tasks, and solving common DB2 problems.
  
  YouTube videos: This link is for a play list of Tivoli Storage portfolio of related videos including the new videos

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Storage Management forum - This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  • Storage Management Community Connect, learn, and share with the Storage Management Community experts.
  • Tivoli Storage Productivity Center Standard Edition Wiki - This Wiki provides you with best practices and scenarios for using the product.
• Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
• C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Warmest regards,
The C&SI Tivoli Storage Productivity Center Support Team!