January, 2015 - Tivoli Storage Productivity Center Suite Customer Support Technical Information Newsletter

C&SI Support Newsletter

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Storage Productivity Center Suite technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

1. Productivity Center Standard Edition
   Find technical content, answers, solutions and much more.
2. Productivity Center Basic Edition
   Find technical content, answers, solutions and much more.
3. Problem Solving Resources for Tivoli Storage Productivity Center Suite Administrators
   A compiled list of URLs from our technical support teams containing documents to aid you in your system administration of TPC Suite.
4. Support Assistant - Tivoli Storage Productivity Center
   ISA V4 product add-ons are available for Tivoli Storage Productivity Center products.

Latest Technotes and FAQs

• Basic TPC Server Health Check
• TPC 5.2 fails to install TCR 3.1.0.2
• Optional subsystem label field does not enforce unique labeling
• 5.2.4.1 Limitations and known issues for Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication
• Latest Downloads for Tivoli Storage Productivity Center
• Running IBM Tivoli Storage Productivity Center V5.2.4.1 checksum to verify installation images
• Upgrading to TPC 5.2 from TPC Standard Edition
• IC96172: Update to process for changing authentication method from local OS to LDAP
• TPC for Replication out of memory errors

Most recent APARs

• IT06075: Nullpointerexception during brocade Fabric probe via brocade network advisor smi-s provider
• IT06260: Tivolisrm.mib file causes error on import into snmp server
• IT05871: Outofmemory condition during large netapp probe jobs.
• IT06271: Case-sensitivity in svc vdisk names
• IT06233: Case-sensitivity in svc vdisk names
• IT06045: CRGS scan fails with srv0402w message
• IT06024: HWNPM4304E an agent API call (svqueryclock) failed while attempting to retrieve performance data for the device
• IT06018: ESXI probe fails with btavm2207e and btavm2017e
• IT06147: TPC server crashes at startup with nullpointerexception while processing smtp settings data
• IT06215: Steps to uninstall jazzsm and TCR do not include deployment engine in the TPC infocenter

Latest Downloads and Fixes

• IBM Support - Contact L2 Support
• IBM Support - Tivoli Release and Maintenance
• Fix Pack 5.2.4.1 (December 2014) for Tivoli Storage Productivity Center
• IBM Tivoli Storage Productivity Center V5.2.4.1
• IBM Tivoli Storage Productivity Center Select Edition V5.2.4.1
• IBM Fix Central - Tivoli Storage Productivity Center 5.2.4.1
• IBM Fix Central - TPC 5.2.4 - Linux Server Files
• IBM Fix Central - TPC 5.2.4 - Windows Server Files
• IBM SmartCloud Virtual Storage Center Storage Analytics Engine Version 5.2.4.1
• IBM Fix Central - TPC 5.2.4.1 - AIX Server Files

1. Latest Downloads for Tivoli Storage Productivity Center
   This page has links to download the latest fix packs and interim fixes by version.

Education and training

Problem Solving Resources

1. Collecting Data for TPC: Read First for all Tivoli Storage Productivity Center problems
   Collecting Data documents aid in problem determination and save time resolving Problem Management Records (PMRs).

Forums and Wikis

1. Storage Management Forum
   This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
2. Storage Management Community
   Connect, learn, and share with the Storage Management Community experts.
3. Tivoli Storage Productivity Center Standard Edition Wiki
   This Wiki provides you with best practices and scenarios for using the product.
4. Tivoli Storage Productivity Center Wiki
   Best practices within the SmartCloud Virtual Storage Center.

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Warmest regards,
The C&SI Tivoli Storage Productivity Center Suite Support Team!

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