December, 2013 - Tivoli Storage Productivity Center Suite Customer Support Technical Information Newsletter

Welcome to IBM Customer Support for Cloud and Smarter Infrastructure's (C&SI) Tivoli Storage Productivity Center Suite (TPC) technical support information update.. This communication is designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Storage Productivity Center Suite On-line Self-Help Resources:

• The Support Portal for Productivity Center Standard Edition and Productivity Center Basic Edition allows you to find technical content, answers, solutions and much more.
• Problem Solving Resources for Tivoli Storage Productivity Center Suite Administrators - A compiled list of URL's from our technical support teams containing documents to aid you in your system administration of TPC Suite.
• Support Assistant - Tivoli Storage Productivity Center - ISA V4 product add-ons are available for Tivoli Storage Productivity Center products.
• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• Enhanced Customer Data Repository (ECuRep) - is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
• Subscribe to My Notifications for TPC Standard Edition and My Notifications for TPC Basic Edition receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.
• C&SI Loves Your Feedback! - Help us serve you better by sharing your feedback!
  
  Keep up-to-date with IBM Electronic Support through these social media channels:
  Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn
  

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Flash and News documents for Tivoli Storage Productivity Center Suite

Most recent
Tivoli Productivity Center for Replication Unexpected Freeze Condition With Metro Global Mirror

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Technote and FAQ documents for Tivoli Storage Productivity Center Suite

Top rated
What are the some important benchmarks for Tivoli Productivity Center for Replication on system z version 5.2?

Most recent
TIP times out during TPC 5.1.1 install
DIA8301C No memory available in the application heap
How to identify copysets with import errors
Cognos Reports will not launch after a server reboot
Some or all TPC Pre-defined reports are missing in Cognos.
5.2 Limitations and known issues for Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication
Stop all Workload to Storage Subsystem in TPC before removing the Storage Subsystem

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APAR documents for Tivoli Storage Productivity Center Suite

APAR Fix List - v4.2.x
APAR Fix List - v5.1.x

Most recent
IC97534: Performance monitors don't generate job-failed or agent-failed alerts
IC97892: CPU utilization report showing abnormal spike after time change
IC97899: Unique constraint on table t_stat_totals causes an insert failure to the database
IC95726: SRA probe crashes on all HP-UX systems having attached nfs volumes mapped by using snmp libraries
IC97867: Unable to add vmware vcenter with domain id
IC97789: The msinfo32.txt report failed to be collected in tpc 5.1.1.2 service tool.
IC97338: TPC upgrade failed because the expired passwords in old install file are not correctly updated
IC97659: TPC upgrade failed with error bpcin0202e during a resume upgrade
IC94472: Steps to configure secure LDAP for TPC need updating for situations when certificates expire/change

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Download and Fixes documents for Tivoli Storage Productivity Center Suite

Top rated
Tivoli Storage Productivity Center V5.1 for Windows

Most recent
Fix Pack 5.1.1.2 (September 2013) for Tivoli Storage Productivity Center

• Latest Downloads for Tivoli Storage Productivity Center - This page has the full package links to download the latest fix packs and interim fixes by version.
• Tivoli Storage Productivity Center APAR Fix List - v5.1.x

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Complimentary training

• Support Technical Exchange training events for TPC Standard Edition - This is where you can find new or previous technical training events that are available.
• Basic Administration and troubleshooting of DB2 for TPC 4.2 - Understanding installation, administrative tasks, and solving common DB2 problems.
  
  YouTube videos: This link is for a play list of Tivoli Storage portfolio of related videos including the new videos

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Storage Management forum - This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  • Storage Management Community Connect, learn, and share with the Storage Management Community experts.
  • Tivoli Storage Productivity Center Standard Edition Wiki - This Wiki provides you with best practices and scenarios for using the product.
• Welcome to the Global C&SI User Community - The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
• C&SI RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Other Problem Solving Resources

• Find the Supported Hardware, Products and Platforms Interoperability Matrix Links
  

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

• C&SI Support - Pro-active and Security Vulnerability Notification - IBM remains committed to ensuring our customers are successful with the IBM software portfolio. With the increased concern regarding software vulnerability and other significant issues.
• Software product compatibility reports - Reports about compatible software combinations.
• IBM Software Accelerated Value Program - Delivers a pro-active, cost-reducing, and productivity enhancing advisory service.

Support Center Hours and Your IBM Customer Number
When you open a Service Request, our IBM Software Support Teams are committed to responding promptly. Your IBM Customer Number is associated with the country where your product is licensed and/or your contract is registered. IBM Support Center hours cover the prevailing business hours defined in those countries. Please keep this in mind if your operations or help desk personnel are working in another time zone.

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Warmest regards,
The C&SI Tivoli Storage Productivity Center Support Team!