July, 2014 - Tivoli Storage Productivity Center Suite Customer Support Technical Information Newsletter

IBM Customer Support for Cloud and Smarter Infrastructure (C&SI) Tivoli Storage Productivity Center Suite (TPC) technical support information update. This communication is designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information.

Support Resources

1. Productivity Center Standard Edition
   Find technical content, answers, solutions and much more.
2. Productivity Center Basic Edition
   Find technical content, answers, solutions and much more.
3. Problem Solving Resources for Tivoli Storage Productivity Center Suite Administrators
   A compiled list of URLs from our technical support teams containing documents to aid you in your system administration of TPC Suite.
4. Support Assistant - Tivoli Storage Productivity Center
   ISA V4 product add-ons are available for Tivoli Storage Productivity Center products.
5. Electronic Entry of Software Service Requests (SR)
   Streamlined problem submission process to open a problem on-line with IBM Support.
6. Enhanced Customer Data Repository (ECuRep)
   A secure data repository with problem determination tools and functions for the problem management records (PMR) life cycle management.
7. My Notifications for TPC Standard Edition
   Subscribe and receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.

Most recent News and Flashes

• In 4.2.2 fix pack 2, Metro Global Mirror will not start after a HyperSwap command

Latest Technotes and FAQs

• Required library files for installation on Linux
• 5.2.2 Limitations and known issues for Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication
• Tivoli Storage Productivity Center: Flash for Version 4.1.1
• TPC serviceability tool fails to collect DB2Diag.log
• SVC fails to collect PM data
• TPC-R csmcli command generates error CMMCI9013E
• IBM Tivoli Storage Productivity Center Flash for Version 4.1
• Collecting Data for TPC: LSI/Engenio CIMOM Problems
• Force TPC-R 5.2.x to use IPv4 addressing in Windows
• When installing TPC 5.2.x, installer unable to create TPCDB

Most recent APARs

• IT02738: Invalid switch port performance data retrieved via snmp agents
• IT00965: TPC upgrade to 5.2 error with bpcin0108e
• IC97319: XIV performance monitor jobs skipping samples due to invalid timestamps, logging hwnpm2124w messages
• IT00485: Security APAR for multiple cves - Oracle cpu for Oct 2013
• IT02657: Error message: "an unexpected response was received from TPC server" when opening the web-based gui switch panel
• IT02714: Unable to start the tpc stand-alone gui using java webstart when the os language is other than English
• IT01042: SVC node offline alerts do not work
• IT02529: TPC 5.x-security vulnerabilities have been discovered in openssl that were reported on june 5, 2014 by the openssl project
• IC94655: Probe job completing successfully, but probe data cannot be send to data server,its failing with error code agt0306e in agent.log
• IC97892: CPU utilization report showing abnormal spike after time change

Latest Downloads and Fixes

1. Latest Downloads for Tivoli Storage Productivity Center
   This page has the full package links to download the latest fix packs and interim fixes by version.

• IBM Fix Central - 5.2-TIV-TPC-IFIT02529
• IBM Fix Central - 5.1.1-TIV-TPC-IFIT02529
• IT02536, IT02529: OpenSSL security vulnerabilities in Tivoli Storage Productivity Center CVE CVE-2014-0224
• Refresh Pack 5.2.2 (June 2014) for Tivoli Storage Productivity Center
• IBM Fix Central - TPC 5.2.2 - Windows Server Files
• IBM Fix Central - TPC 5.2.2 - Linux Server Files
• IBM Fix Central - TPC 5.2.2 - AIX Server Files
• IBM Fix Central - TPC 5.2.2 - Storage Resource Agent Files
• IBM SmartCloud Virtual Storage Center Storage Analytics Engine V5.2.2 for Solaris
• IBM SmartCloud Virtual Storage Center Storage Analytics Engine V5.2.2 for Linux

Education and training

1. Support Technical Exchange training events for TPC Standard Edition
   This is where you can find new or previous technical training events that are available.
2. Basic Administration and troubleshooting of DB2 for TPC 4.2
   Understanding installation, administrative tasks, and solving common DB2 problems.
3. Tivoli Storage portfolio of related videos including the new videos
4. IBM authorized training - Worldwide
   Live and self paced courses on this product.

Forums and Wikis

1. Service Management Connect
   Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
Storage Management forum
This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
Storage Management Community
Connect, learn, and share with the Storage Management Community experts.
2. Tivoli Storage Productivity Center Standard Edition Wiki
   This Wiki provides you with best practices and scenarios for using the product.
3. Tivoli Storage Productivity Center WIKI
   Best practices within the Smartcloud Virtual Storage Center.
4. Welcome to the Global C&SI User Community
   The Global C&SI User Community is the largest on-line and off-line organization of professionals in the world.
5. C&SI RFE Community
   You can collaborate with development teams and other product users regarding product requests for enhancements topics.
RFE Frequently Asked Questions
Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

If you have peers or co-workers that may benefit from these newsletters, please have them Bookmark this link: Tivoli Storage Productivity Center Suite Newsletter

Regards,
The C&SI Tivoli Storage Productivity Center Support Team!

Keep up-to-date with IBM Electronic Support through these social media channels:
Twitter | Facebook | IBM Electronic Support Community Blog | YouTube | LinkedIn