February, 2015 - Tivoli Storage Productivity Center Suite Customer Support Technical Information Newsletter

C&SI Support Newsletter

Welcome to the IBM Cloud and Smarter Infrastructure (C&SI) - Tivoli Storage Productivity Center Suite technical support information newsletter. This communication is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information.

Support Resources

1. Productivity Center Standard Edition
   Find technical content, answers, solutions and much more.
2. Productivity Center Basic Edition
   Find technical content, answers, solutions and much more.
3. Problem Solving Resources for Tivoli Storage Productivity Center Suite Administrators
   A compiled list of URLs from our technical support teams containing documents to aid you in your system administration of TPC Suite.
4. Support Assistant - Tivoli Storage Productivity Center
   ISA V4 product add-ons are available for Tivoli Storage Productivity Center products.

Latest Technotes and FAQs

• Repocopy utility problems
• Device and Replication server keep dying randomly
• TPC unable to detect DB2
• TPC DB2 keeps crashing
• Subsystem disks incorrectly alert as "missing" after subsystem probe
• 5.1.1.6 Limitations and known issues for Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication
• Cannot add V7000 box to devices in Tivoli Storage Productivity Center
• 5.2.4.1 Limitations and known issues for Tivoli Storage Productivity Center and Tivoli Storage Productivity Center for Replication
• Upgrade from 5.2.x to a higher 5.2.x fails at the Reporting component
• Cascading GM sessions off of a MM session is not recommended

Most recent APARs

• IT05439: Second copy of svc mirrored vdisk wrong "syncing" status after creation in tpc web gui
• IT05599: Path creation will fail with 400 error when attempting to create paths on hds device
• IT05197: HDS storage probe job failing with timeout error
• IT04939: Installations on zOS will print servlet messages to the console rather than a file
• IT05681: Presence of a file called 'program' on drive with application causes install/upgrade or service startup failures
• IT02997: Sensitive db updates to standby server causes ha relationship to disconnect
• IT05144: Better handling of unknown switch wwn identifiers
• IT06525: The clustered hypervisors have wrong "available disk space" in GUI if luns are directly mapped to the virtual machines
• IT06528: TPC SRA probe trace file is limited to 100 mb
• IT05873: TPC doesn't detect new shares created on a netapp"

Latest Downloads and Fixes

• SmartCloud Virtual Storage Center Storage Analytics Engine V5.2.1 for Windows
• Tivoli Storage Productivity Center V5.2.1 for Windows
• Tivoli Storage Productivity Center Select Edition V5.2.1 for Windows

1. Latest Downloads for Tivoli Storage Productivity Center
   This page has links to download the latest fix packs and interim fixes by version.

Education and training

Problem Solving Resources

1. Collecting Data for TPC: Read First for all Tivoli Storage Productivity Center problems
   Collecting Data documents aid in problem determination and save time resolving Problem Management Records (PMRs).

Forums and Wikis

1. Storage Management Forum
   This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
2. Storage Management Community
   Connect, learn, and share with the Storage Management Community experts.
3. Tivoli Storage Productivity Center Wiki
   This Wiki provides you with best practices and scenarios for using the product.

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Warmest regards,
The C&SI Tivoli Storage Productivity Center Suite Support Team!

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