eDiscovery Analyzer server fails to start with "Failed to instantiate heap" error message

Technote (troubleshooting)


Problem(Abstract)

When you are starting the eDiscovery Analyzer server, the JVM error message "Failed to instantiate heap" is displayed and the eDiscovery Analyzer server fails to start.

Symptom

The eDiscovery Analyzer server JVM fails to start and a JVM error message similar to the following message is displayed in the browser:

JVMJ9VM015W Initialization error for library j9gc23(2): Failed to instantiate heap.  1600M requested
Could not create the Java virtual machine.



Cause

The system does not have the necessary resources to satisfy the maximum default heap value required to run the eDiscovery Analyzer server JVM.


JVMJ9VM015W Initialization error for library j9gc23(2): Failed to instantiate heap.  1600M requested
Could not create the Java virtual machine.


Environment

Windows® and AIX®

Resolving the problem

If you receive this error message when starting the eDiscovery Analyzer server, free memory by stopping other applications that might be consuming system resources. The maximum heap value required to run the eDiscovery Analyzer server is 1600 MB for Windows and 2 GB for AIX. These values are defined in the bin\startup.vbs script for Windows and in the bin/startup.sh script for AIX,


On Windows, the maximum heap value is set in the following line in the bin\startup.vbs file:

command = command & " -Xms512M -Xmx1600M"

On AIX, the maximum heap value is set in the following line in the bin/startup.sh file:

"$JAVA_HOME/bin/java" -classpath "$CLASSPATH" com.ibm.es.nuvo.launcher.Launcher "$WHITNEY_INSTANCE/config/config.xml" -Xms512M -Xmx2G -Djava.library.path="$WHITNEY_HOME/lib/native" $1 $2 $3 $4 $5 $6 $7 $8 $9 $JVM_OPTIONS

Although it is possible to edit these startup scripts and set the -Xmx option to a lower value, it is not recommended.


Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

eDiscovery Analyzer

Software version:

2.1, 2.1.1, 2.1.1.1

Operating system(s):

AIX, Windows

Reference #:

1358343

Modified date:

2010-01-05

Translate my page

Machine Translation

Content navigation