Problem(Abstract)

The following list identifies known problems, limitations, and FAQs for Tivoli Storage Manager FastBack.

Resolving the problem

Problem: If you upgrade from Tivoli Storage Manager FastBack Version 5.5.1, 5.5.2, or 5.5.3 to Version 5.5.4 and do not use the default directory for the upgrade or installation, the documents are not saved to the non-default directory.

Workaround: The documents shipped with Tivoli Storage Manager FastBack Version 5.5.4 are stored in the default directory: C:\Documents and Settings\All Users\Application Data\Tivoli\TSM\FastBack\documents\enu\

FAQ: For the Administrative Command Line, for the mount command, the default setting is to Mount virtual volume as read only. By using the read-only setting, resource consumption for the host system is reduced.

Problem: In the Windows Event Viewer (Vista/Windows 2008), the following warning message is displayed:

Volume Shadow Copy Service warning: ASR writer Error 0x8007001. hr=0x00000000.

Workaround: You can ignore this message. The message is displayed only when the snapshot starts while there is a mounted snapshot using FastBack Mount at the backed up server. You can avoid the message by dismounting snapshots before starting a new snapshot.

Problem: In the Windows Event Viewer (Vista), the following message is displayed:

Unexpected error VSS_E_WRITER_STATUS_NOT_AVAILABLE

An older active writer session state is being overwritten by a newer session. The most common cause is that the number of parallel backups has exceeded the maximum supported limit. hr = 0x80042409

Workaround: You can ignore this message. The message has no effect on the snapshot.

Problem: When using the Administrative Command Line, when you run the interactive mode command, an error message is displayed.

Workaround: Open a command prompt and run the following command:

FastBackShell.exe -i

The FBSC6419E message is displayed. The interactive mode is not available. At this time, there is no workaround.

You can enter the following command to see a list of available commands:

FastBackShell.exe -h

To run the Administrative Command Line from the command line, enter the following command:

FastBackShell.exe -c

To run the Administrative Command Line from a script file, enter the following command:

FastBackShell.exe -s