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MustGather: Web Content Management Version 6.1 General Information
 Technote (troubleshooting)
 
 
Problem
Collecting data for problems with the IBM® Lotus® Web Content Management™. Gathering this information before calling IBM support will help to understand the problem and save time analyzing the data.
 
Resolving the problem

If you have already contacted IBM Support or need to collect data to determine the nature of a problem in WebSphere® Portal, review the following information as well as the technote MustGather: Read first for WebSphere Portal.

This MustGather addresses general Web Content Management (WCM) functionality that is not covered by a specific MustGather document found at the preceding link.

Collecting General WCM related information.

1. Describe the problem in detail and any possible work around found. Collect the files listed in steps 2 and 3. This represents the minimum information necessary to begin diagnosing a WCM issue. Collect the trace file as well if you decide to enable trace.

2. WCM log files

SystemOut.log and SystemErr.log located in the following directory:
  • Windows and UNIX: <wp_profile_root>/logs/WebSphere_Portal
  • i5/OS (UserData): <wp_profile_root>/logs/WebSphere_Portal

3. WCM configuration files

VersionInfo.log and the WCM configuration XML files
  • Windows and UNIX: <wp_profile_root>/PortalServer/log/VersionInfo.log
  • i5/OS (UserData): <wp_profile_root>/PortalServer/log/VersionInfo.log
  • Windows and UNIX: <wp_profile_root>/PortalServer/wcm/shared/app/config/* (all files in this directory and the subdirectories under it)
  • i5/OS (UserData): <wp_profile_root>/PortalServer/wcm/shared/app/config/* (all files in this directory and the subdirectories under it)

4. WCM trace

See the topic on system event logging (URL below) for details on how to configure logging and for information on the grammar of the "trace string" configuration key.

As in Portal itself, Lotus Web Content Management trace can be enabled for the current session only, referred to as Temporary in the Portal Information Center, or set until trace is manually disabled, called Extended. Temporary (current session only) trace does not require a system restart and is useful in situations where the Portal Server cannot be stopped, such as on a production host.

Use the following trace string: com.ibm.workplace.wcm.*=all:com.aptrix.*=all:com.presence.connect*=all

The default run-time trace log file is:

  • Windows and UNIX: <wp_profile_root>/logs/WebSphere_Portal/trace.log
  • i5/OS (UserData): <wp_profile_root>/logs/WebSphere_Portal/trace.log

5.

To send the diagnostic information to IBM support:
Follow instructions to send diagnostic information to IBM support, and be sure to provide all diagnostic information captured above. This requires that a PMR be opened if not already.

Refer to the detailed instructions in the Technote "Exchanging information with IBM Technical Support for problem determination" to make the information available and to update your problem record.

 
Related information
SystemEvent Logging
 
 
 

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Document information
 Product categories:
 Software
 Enterprise Content Management
 Content Management
 Lotus Web Content Management
 Operating system(s):
  AIX, HP-UX, Linux, Solaris, Windows, i5/OS
 Software version:
  6.1
 Software edition:
  All Editions
 Reference #:
  1315460
 IBM Group:
 Software Group
 Modified date:
 2009-09-14

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