IBM Cognos Support Guides

IBM Software Handbook
The IBM Software Handbook provides information on the support service offerings currently available from IBM.

For more information on IBM Cognos Subscription and Support Programs and Governing Documents, please go to the following link:
http://www.ibm.com/support/docview.wss?uid=swg27014717


IBM Cognos Support User Guide
Information from the IBM Cognos Support User Guide can now be found in the IBM Support Handbook. The topics covered in the Handbook include:

Introduction	Acquisition information Key dates Links to all available customer communications regarding the transition to IBM
Cognos Support Offerings	Instructions for customers who have purchased Cognos Support offerings
Information for all Cognos Customers	Explanation of the Cognos Product Lifecycle Technical and Business Resources Renewal Cycle and Continued Coverage Additional Customer Resources

Go to http://www.ibm.com/software/data/cognos/support/cognos_sr.html for information on handling Service Requests, including:

• When to submit a service request
• What steps to take before you submit a service request
• How to submit a service request
• How to escalate a service request

For a list of IBM Cognos Customer Support Frequently Asked Questions please go to the FAQ.

Implementation Assistance

IBM Cognos Solutions Implementation Methodology (SIM) is a step-by-step guide to help ensure implementation success. Development activities, proven practices, tips, guidelines, tools, and role definitions are tailored to address the implementation lifecycle for each product.

Professional services from experienced consultants can be leveraged for implementations, migrations, BI Competency Centers, targeted technical assistance, and much more. Visit www.ibm.com/cognos/services for details on all of the services offered by IBM Cognos Professional Services.

Cognos product training is also available, using: instructor-led classrooms; instructor-led on-line; self paced training; customized training; enterprise training solutions; and, role based curriculums and training paths. Visit www.ibm.com/cognos/training for more on how IBM Cognos Education can help you maximize the use of your Cognos software.

IBM Cognos Product Certification is designed to acknowledge and reward customers, partners and employees who have obtained a superior level of knowledge and skills with IBM Cognos products. For more information on Cognos certifications, visit www.ibm.com/software/data/education/cognos-cert.html.