Skip to main content

Software  >  Information Management  >  Cognos BI and FPM  >  Products  >  

IBM Cognos Support Guides

 News
 
Abstract
The IBM Cognos Support Guides have been updated.
 
Content

IBM Cognos Support Plans Guide
IBM Cognos Support Plans Guide provides details of IBM Cognos Customer Support offerings, policies and service delivery levels.

  • IBM Cognos Support Plans Guide (English)

    IBM Cognos Support User Guide
    Information from the IBM Cognos Support User Guide can now be found in the IBM Support Handbook. The topics covered in the Handbook include:

    Introduction
    • Acquisition information
    • Key dates
    • Links to all available customer communications regarding the transition to IBM
    Cognos Support Offerings
    • Instructions for customers who have purchased Cognos Support offerings
    Information for all Cognos Customers
    • Explanation of the Cognos Product Lifecycle
    • Technical and Business Resources
    • Renewal Cycle and Continued Coverage
    • Additional Customer Resources


    Go to http://www.ibm.com/software/data/cognos/support/cognos_sr.html for information on handling Service Requests, including:


    For a list of IBM Cognos Customer Support Frequently Asked Questions please go to the FAQ.

    Implementation Assistance

    IBM Cognos Solutions Implementation Methodology (SIM) is a step-by-step guide to help ensure implementation success. Development activities, proven practices, tips, guidelines, tools, and role definitions are tailored to address the implementation lifecycle for each product.


    Professional services from experienced consultants can be leveraged for implementations, migrations, BI Competency Centers, targeted technical assistance, and much more. Visit www.ibm.com/cognos/services for details on all of the services offered by IBM Cognos Professional Services.

    Cognos product training is also available, using: instructor-led classrooms; instructor-led on-line; self paced training; customized training; enterprise training solutions; and, role based curriculums and training paths. Visit www.ibm.com/cognos/training for more on how IBM Cognos Education can help you maximize the use of your Cognos software.

    IBM Cognos Product Certification is designed to acknowledge and reward customers, partners and employees who have obtained a superior level of knowledge and skills with IBM Cognos products. For more information on Cognos certifications, visit www.ibm.com/software/data/education/cognos-cert.html.


     

    •  
     
    		 

    Copyright and trademark information
    IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.
    Rate this page
    Please take a moment to complete this form to help us better serve you.
    This material provides me with the information I need.




    This material is clear and easy to understand.




    Did the information help you to achieve your goal?
    What updates, improvements, or related information would you like to see in this document?
    Your response will be used to improve our document content. Requests for assistance, if applicable, should be submitted through your normal support channel as we cannot respond from this site.
    Input the verification number to submit feedback:
    Document information
     Product categories:
     Software
     Business Intelligence & Financial Performance Management
     Reporting & Analysis
     Cognos Business Intelligence and Financial Performance Management
     Operating system(s):
      AIX, HP-UX, Linux, Solaris, Windows
     Software version:
      7.0, 8.0
     Reference #:
      1366682
     IBM Group:
     Software Group
     Modified date:
     2009-07-09

    Translate My Page
     
     

    Rate this page

    Help us improve this page. Your response will be used to improve our document content. Requests for assistance, if applicable, should be submitted through your normal support channel as we cannot respond from this site.