IBM Software Handbook and IBM Cognos Support Plans and User Guide.
IBM Software Handbook
The IBM Software Handbook provides information on the support service offerings currently available from IBM.
IBM Cognos Support User Guide
Information from the IBM Cognos Support User Guide can now be found in the IBM Support Handbook. The topics covered in the Handbook include:
|Cognos Support Offerings||
|Information for all Cognos Customers||
Go to http://www.ibm.com/software/data/cognos/support/cognos_sr.html for information on handling Service Requests, including:
- When to submit a service request
- What steps to take before you submit a service request
- How to submit a service request
- How to escalate a service request
For a list of IBM Cognos Customer Support Frequently Asked Questions please go to the FAQ.
IBM Cognos Solutions Implementation Methodology (SIM) is a step-by-step guide to help ensure implementation success. Development activities, proven practices, tips, guidelines, tools, and role definitions are tailored to address the implementation lifecycle for each product.