Troubleshooting
Problem
In Maximo for Transportation, Receiving (Tr) application, after receiving is done against a PO generated from warranty claim for a rotating item, the system creates a new asset.
Symptom
This happens even though the Warranty implies that the same Asset should be sent back which was repaired under Warranty.
Steps to replicate:
1. Log in to Maximo
2. Go to Item Warranty Contracts (Tr) application
3. Click on New Warranty Contract icon, accept the default values and enter a valid Vendor
4. Go to Coverage tab
5. From Coverage table-window, click on New Row button, accept the default values and enter this info:
Item = PUMP100
Duration = 2
Time Unit = YEARS
6. Save
7. Select Action > Authorize Sites
8. From Authorize Sites box, click on New Row button, enter Site = BEDFORD and click OK
9. Save, approve and take note of the number of this Item Warranty Contract
10. Go to Warranty Claims (Tr) application
11. Click on New Claim icon, accept the default values and enter this info:
Asset = 11430
Item = PUMP100
Contract = (the Item Warranty Contract above)
GL Account = 6210-339-000
12. Approve
13. Select Action > Create No-Charge PO
14. Go to Purchase Orders (Tr) application
15. Approve the "No-Charge PO for warranty claim" created above
16. Go to Receiving (Tr) application
17. Bring up the "No-Charge PO for warranty claim" approved above and try to receive it
At this point, system sets the status to WASSET and forces to enter the Serial Number for the new Asset. In "Receive Rotating Items" box, the only possible option is to click on Autonumber button and then click on OK.
Resolving The Problem
This is working as designed: the item warranty process when using the no-charge PO is intended to receive a replacement item, it is not intended to be used as a method to send an asset to a vendor for repair.
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Document Information
Modified date:
17 June 2018
UID
swg21618387