IBM Support

Receiving PO Generated from Warranty Claim for Rotating Item

Troubleshooting


Problem

In Maximo for Transportation, Receiving (Tr) application, after receiving is done against a PO generated from warranty claim for a rotating item, the system creates a new asset.

Symptom


This happens even though the Warranty implies that the same Asset should be sent back which was repaired under Warranty.

Steps to replicate:

1. Log in to Maximo

2. Go to Item Warranty Contracts (Tr) application

3. Click on New Warranty Contract icon, accept the default values and enter a valid Vendor

4. Go to Coverage tab

5. From Coverage table-window, click on New Row button, accept the default values and enter this info:
Item = PUMP100
Duration = 2
Time Unit = YEARS

6. Save

7. Select Action > Authorize Sites

8. From Authorize Sites box, click on New Row button, enter Site = BEDFORD and click OK

9. Save, approve and take note of the number of this Item Warranty Contract

10. Go to Warranty Claims (Tr) application

11. Click on New Claim icon, accept the default values and enter this info:
Asset = 11430
Item = PUMP100
Contract = (the Item Warranty Contract above)
GL Account = 6210-339-000

12. Approve

13. Select Action > Create No-Charge PO

14. Go to Purchase Orders (Tr) application

15. Approve the "No-Charge PO for warranty claim" created above

16. Go to Receiving (Tr) application

17. Bring up the "No-Charge PO for warranty claim" approved above and try to receive it

At this point, system sets the status to WASSET and forces to enter the Serial Number for the new Asset. In "Receive Rotating Items" box, the only possible option is to click on Autonumber button and then click on OK.

Resolving The Problem

This is working as designed: the item warranty process when using the no-charge PO is intended to receive a replacement item, it is not intended to be used as a method to send an asset to a vendor for repair.

[{"Product":{"code":"SSLL9Z","label":"Maximo for Transportation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Receiving (Tr)","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
17 June 2018

UID

swg21618387