Troubleshooting
Problem
When adding additional languages during the installation or upgrade of an industry solution, the following error is logged in the server SystemOut.log file: [xx/xx/xx 14:06:59:109 CEST] 00000019 SystemOut O xx xxx xxxx0 14:06:59:094 [FATAL] BMXAA6473E - Maximo failed to start. psdi.util.MXSystemException: system#major at psdi.mbo.MaximoDD.init(MaximoDD.java:240) at psdi.server.MXServer.boot(MXServer.java:1246) at psdi.server.MXServer.start(MXServer.java:3063) at psdi.servlet.MAXIMOStartupServlet.init(MAXIMOStartupServlet.java:63) Caused by: psdi.util.MXSystemException: system#invalidSiteOrgType
Cause
This problem is caused when adding additional languages during an industry solution installation action while the application server is up and running.
Resolving The Problem
You should stop the application server before installing or upgrading industry solutions. If you do not, and you receive the error described above, restart the application server after the industry solution installation action is complete.
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Document Information
Modified date:
06 September 2022
UID
swg21566510