IBM Support

Project Adapter Freezes with MS Project 2010 and Maximo 7.5 on Windows XP

Troubleshooting


Problem

After installing the Project Adapter for Maximo 7.5 on Windows XP 64-bit using MS Project 2010, it hangs while running.

Symptom

MS Project 2010 opens, the Project Adapter floating menu appears, then its disappears and MS Project is frozen. You then need to use Task Manager to close it.

Resolving The Problem

The problem is that Office 2010 is not compatible with the 64-bit version of Windows XP. The 32-bit edition of Office 2010 is compatible with the 32-bit version of Windows XP, provided that you have Windows XP Service Pack 3 installed.

This is explained in this technote on Microsoft's support site:

http://technet.microsoft.com/en-us/library/ee624351.aspx

Note: it works on Windows 7 or using MS Project 2007.

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Document Information

Modified date:
17 June 2018

UID

swg21593346