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MustGather: Read first for WebSphere Service Registry and Repository
 Technote (troubleshooting)
 
Problem(Abstract)
MustGather documents aid in problem determination and save time resolving WebSphere® Service Registry and Repository (WSRR) Problem Management Records (PMRs).

Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if:
  1. Symptoms match known problems (rediscovery).
  2. There is a non-defect problem that can be identified and resolved.
  3. There is a defect that identifies a workaround to reduce severity.
  4. Locating root cause can speed development of a code fix.
 
Resolving the problem

MustGather technotes provide a detailed description of the documentation required by the support team to diagnose your problem.

Table of contents:

Collecting general information
Collecting component specific information
Collector tool and tracing
Related information
Collecting general information

You must open a PMR or ETR, and every problem record (PMR or ETR), regardless of problem type must include the following:
  • A complete description of the problem
  • The WSRR version, release, and maintenance level
  • The Operating System version, release, and maintenance level
  • Related products version, and release levels
  • A valid contact phone number and email address
Collecting component specific information
Click on the problem or component that best describes your WebSphere Service Registry and Repository problem. This will provide you with a listing of the documentation that the support team requires to diagnose your problem. It might also include diagnostic hints and tips that will aid in diagnosing and solving problems.
Administration
API
Configuration
Database
Globalization
Installation
JMS
Ontologies
Query
Security
Shutdown
Startup
SupportPac™
Web UI
General or unknown



Collector tool and tracing





Related information

 
 
Product Alias/Synonym
WSRR
 
 
 

Copyright and trademark information
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Document information
 Product categories:
 Software
 Business Integration and Optimization
 Other Business Integration and Optimization
 WebSphere Service Registry and Repository
 Documentation
 Operating system(s):
  AIX, HP Itanium, HP-UX, Linux, Linux pSeries, Linux zSeries, Solaris, Windows, z/OS
 Software version:
  6.0, 6.0.0.1, 6.0.0.2, 6.0.2, 6.0.2.1, 6.0.2.2., 6.1
 Reference #:
  1248336
 IBM Group:
 Software Group
 Modified date:
 2008-02-22

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