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IBM Tivoli Netcool/Impact: an unrecognized CHARSET property was specified

Question & Answer


Question

How can I use jdbc3 in AIX 6 to display Chinese characters in IBM Tivoli Netcool/Impact 5.1.1?

Cause

The netcool.log file contains the following message:
" An unrecognized CHARSET property was specified:UTF-8(GB18030,gb2312)"

Answer

The message usually indicates that the incorrect CHARSET is specified in
$NCHOME/impact/etc/<ServerName>_com.sybase.jdbc3.jdbc.SybDriver.props
CHARSET=<value>

You must replace <value> with a valid character set value. The value must be a character set that is supported by the object server or the Sybase database that you use.

This link refers you to the supported locales document, for the supported languages, for each platform. The JRE does not support all languages on all platforms.
http://www.oracle.com/technetwork/java/javase/system-configurations-139862.html

The following example shows the configuration that is required to enable Impact 5.1.1 and AIX 6.1 to display Chinese characters:

[impact:/opt/netcool/log]# locale

LANG=zh_CN
LC_COLLATE="zh_CN"
LC_CTYPE="zh_CN"
LC_MONETARY="zh_CN"
LC_NUMERIC="zh_CN"
LC_TIME="zh_CN"
LC_MESSAGES="zh_CN"
LC_ALL=

[impact:/opt/netcool/log]# locale charmap
IBM-eucCN

[impact:/opt/netcool/impact/etc]# vi NCI_com.sybase.jdbc3.jdbc.SybDriver.props
"NCI_com.sybase.jdbc3.jdbc.SybDriver.props" 1 line, 18 characters
CHARSET=eucgb

Check that there are no trailing blank spaces after "CHARSET=<value>"

[{"Product":{"code":"SSSHYH","label":"Tivoli Netcool\/Impact"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Netcool\/Impact","Platform":[{"code":"PF002","label":"AIX"}],"Version":"5.1.1","Edition":"Standard","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21468888

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