Troubleshooting
Problem
The ncp_disco process fails to start with message: "Fatal: F-RIV-002-015: [3086878416t] CRivRecordCache.cc(2208) Undefined object (nil) invalid operation"
Symptom
Cause
Corrupted discovery cache files (Disco.Cache.*) present in $NCHOME/var/precision.
Resolving The Problem
Remove all of the discovery cache files and restart ITNM. These files are not used today, and typically only exist when support requests a Discovery Cache and the getDiscoCache.pl script does not produce the required data.
[{"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21634693