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MasterdataObject error occurs when using the Add User button with various User Administration activities

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Abstract
This technote identifies an issue that can occur in the IBM Rational ClearQuest User Administration Tool. A "MasterdataObject" error occurs when creating the user with the Add User button. You can encounter this problem when creating users, creating groups, or editing groups.
 
Content
You can reach the Add User screen of User Administration when directly creating a user. You can also encounter this screen when creating or editing groups, as Add User screen is accessible using the New User button.

  1. In the Add User screen, you create a new user with the Add User button instead of clicking the OK button. You will see the message, "<new user> is added."
  2. You then click the Cancel button to dismiss the Add User screen.
  3. The user you created should be in the list, but it is not.
  4. Click OK. Click Yes when prompted the save the changes.
  5. Close the User Administration tool.
  6. When you reopen the User Administration tool, this error occurs:

There is a reference to an object that does not exist:
Object Type: MasterdataObject
Object: <master_dbid>
This error was detected at: ClearQuest Core:admasterdatamgr.cpp:3243




Note: This will also occur when using the Add User button when

This is observed in ClearQuest versions 7.0.0.7, 7.0.0.8, 7.0.1.5, 7.0.1.6, 7.0.1.7, and 7.1.0.2. This issue has been identified as a product defect under APAR PK94389. This defect is under investigation. There is no permanent fix at this time.


WORKAROUND

There is a workaround fix available to resolve this error. It requires the guidance of a ClearQuest Support Engineer. Contact IBM Rational Support for details.

To prevent the error from occurring, do not click the Cancel button after using the Add User button. When you are ready to add your last user, click OK instead of Add User.


Do you need more help?

For additional assistance, contact IBM Rational Customer Support:
Submit a Service Request (SR)
 
 
 

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Document information
 Product categories:
 Software
 Software Development
 Change, Configuration, & Release Management
 Rational ClearQuest
 User Administration
 Operating system(s):
  Windows
 Software version:
  7.0.0.4, 7.0.0.5, 7.0.0.6, 7.0.0.7, 7.0.0.8, 7.0.1.3, 7.0.1.4, 7.0.1.5, 7.0.1.6, 7.0.1.7, 7.1, 7.1.0.1, 7.1.0.2
 Reference #:
  1397820
 IBM Group:
 Software Group
 Modified date:
 2009-10-27

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