Featured Documents for WebSphere Commerce family

The content below was sent in the Support Newsletter for WebSphere Commerce on 07 March 2013. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.

This document contains links (URLs) to WebSphere Commerce technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of WebSphere Commerce. This document includes:

• In the spotlight
• Plan
• Education

In the spotlight

1. Smarter Commerce Global Summit 2013 Nashville - May 21-23, 2013
   See how leading organizations are using IBM Smarter Commerce to meet the demands of empowered customers. Join this unique event to get expert insights that will help you synchronize the supply chain, optimize inventory, personalize promotions, micro-target marketing, increase relevance and exceed customer expectations across every channel.
   
   
2. Understand and troubleshoot WebSphere Commerce Fix Pack and Interim Fix installation
   Develop a deeper understanding of WebSphere Commerce Fix Pack and Interim Fix installation processes in a runtime environment. Improve your ability to troubleshoot problems during maintenance installation.
   
   
3. Tips for using the IHS Access Log feature forWebSphere Commerce sites
   
   
4. DB2 error SQLCODE=-803, SQLSTATE=23505 occurs during di-preprocess
   
   
5. Database connection errors when starting a new instance with remote database using a non-default port
   
   
6. Thread(s) hanging indefinitely on SocketInputStream.socketRead0 from DB2 JCC driver
   
   
7. Published Flashes during 1Q/2013
   
   Security Bulletin: Potential DoS vulnerability in WebSphere Commerce related to web services (CVE-2012-4855)
   
   View all published WebSphere Commerce Security Bulletins
   
   
8. Top 4 tweets for 1Q/2013
   Follow us on Twitter at http://twitter.com/IBM_Commerce to receive timely updates!
   
   Download: Starter Store Companion Assets package for the WebSphere Commerce V7.0 Feature Pack 5 Aurora Store
   
   New Blog: Examining performance related issues in WebSphere Commerce
   
   Training: Are you certified? Now's a good time to get started.
   
   Great list of WebSphere Commerce Redbooks
   
   
9. IBM - Smarter Planet - Smarter commerce - Overview
   
   
10. WebSphere Commerce WW Users Group
    The WebSphere Commerce (WC) user group is for business partners, customers and IBMers who would like to come together to share their experiences and learn from others.
    
    
11. YouTube eSupport Channel & new SR 2.5 Videos
    eSupport Channel: Benefits of Signing In to Support Portal
    
    Using IBM Service Request to review PMRs from the web
    
    IBM Service Request streamlined problem submission process
    
    
12. Use Social Media Aggregator in Support Portal to see latest social media content
    This short, 2+ minute video shows you how to see the latest social media content for your IBM products in the IBM Support Portal. It makes it easy to see the latest posts from Twitter, product forums, user groups, blogs, and wikis.
    
    
13. IBM Electronic Support Newsletter is Out!
    Subscribe to IBM Electronic Support News and stay up-to-date with IBM’s portfolio of on-line tools, tips, and resources to keep your systems, software, and applications running smoothly.
    
    

Plan

1. Recommended fixes and settings for WebSphere Commerce
   
   
2. Latest deliverables
   
   Statement of Direction: WebSphere Commerce V7.0 to increase core competitiveness and differentiation through relevant merchandising and accelerated business operations
   
   Fix Pack 6 (7.0.0.6) for WebSphere Commerce V7.0
   
   Feature Pack 5 for WebSphere Commerce V7.0
   
   
3. MustGather: Read first for WebSphere Commerce V7.0
   With brand new automated data collectors available, gathering this data will help you save time before calling IBM Support.
   
   
4. IBM Software Support - Virtualization Policy for IBM Software
   
   
5. WebSphere Commerce detailed system requirements
   
   
6. Upgrading WebSphere Commerce
   
   
7. WebSphere Commerce downloads by category
   You need to locate a WebSphere Commerce download.
   
   
8. Signing up for WebSphere Commerce flashes and downloads
   How can I receive an e-mail either weekly or daily with important technical news about the IBM products I select? Sign up for periodic emails about WebSphere Commerce flashes, downloads and more.
   
   
9. See the new overview video for IBM Support Assistant Team Server!
   IBM Support Assistant (ISA) 5.0 Team Server Beta 2 offers enhanced Java problem determination options. New automated data analysis options find symptoms and display solutions for each symptom. And now one person can download the ISA 5 Beta and others can just point their browsers to that instance,
   
   
10. Sign up to help IBM shape the way that we deliver our technical information to you!
    IBM plans to replace all documentation that is currently in our many Information Centers with one Knowledge Center. IBM would like you to participate in a beta program to test our new Knowledge Center site. Simply sign up by March 12th, spend as little as an hour with the software, and then fill out a single survey.
    
    
11. IBM Electronic Support
    IBM Electronic Support offers on-line support tools and resources to help you diagnose and resolve problems, and maintain your IBM products.
    
    
12. IBM Software Support Lifecycle
    Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
    
    

Education

1. WebSphere Commerce Information Center V7.0
   This information applies to Version 7.0.0.6, and to all subsequent releases and modifications until otherwise indicated in new editions. This documentation was last updated on 23 November 2012.
   
   WebSphere Commerce Information Centers
   
   
2. IBM WebSphere Education for Commerce
   IBM WebSphere software training and professional certification designed for individuals, companies, and public organizations. This link contains the WebSphere Commerce curriculum. WebSphere Commerce V7.0 System Administration courses WC730 and VC730 (Instructor-led Online) have recently been added to the curriculum.
   
   
3. Education Assistant: WebSphere Commerce
   IBM Education Assistant (IEA) is a collection of multimedia educational modules that help you better understand IBM software products and use them more effectively to meet your business requirements.
   
   
4. developerWorks: WebSphere Commerce zone
   Access the developerWorks page for downloads, learning resources and more.
   
   
5. Technical Exchange webcasts
   Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
   
   
6. WebSphere Commerce Support Portal
   
   
7. IBM Software Redbooks
   Hundreds of IBM Redbooks publications are available for downloading.
   
   
8. developerWorks
   An IBM resource for developers and IT professionals.