IBM Support

Featured Documents for WebSphere Commerce family



This document features the most requested documents as well as those identified as valuable in helping answer your questions related to WebSphere Commerce products. The list will be updated periodically to reflect new trends and issues.


The content below was sent in the Support Newsletter for WebSphere Commerce on 30 Mar, 2016. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.

This document contains links (URLs) to WebSphere Commerce technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of WebSphere Commerce. This document includes:

In the Spotlight

  1. Presentations and Recordings of WC V8 and Commerce Insights Webinars
    Version 8 of WebSphere Commerce and the new Commerce Insights offering have arrived! Follow this link to learn what's new in a series of recorded presentations from our development team.
  2. IBM Support Easy OnBoarding tool
    This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. Earn tokens for every step you complete and play the game at the end!
  3. IBM Commerce Twitter and Linkedin Channels
    Follow IBM Commerce Support and Services on Twitter and become a member of our Linkedin group. Use hashtag #WCSupt to find and share relevant Support content with other WCS users on Twitter.
  4. Event Readiness Services and Support Offering
    Find out more about the new Event Readiness Services and Support offering to help prepare you for your next critical event.
  5. IBM Client Success Essentials Community
    This community brings together users of Smarter Cities, Smarter Commerce, Smarter Content and Smarter Workforce software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
  6. IBM Client Success Essentials Community Demonstration
    Watch a video demonstration of the Client Success Essentials community.
  7. Visit the new IBM Support beta site to view the future IBM support experience
    Explore the new site and provide feedback to enhance the design and features to meet your needs. Use the "Contact and Feedback" button to submit suggestions. While we add new functionality to the beta pages, continue to use the IBM Support Portal as your official support site.


  1. Latest Deliverables
    A list of the latest available Fix Packs and Feature Packs by version for IBM WebSphere Commerce releases.
  2. Security Bulletins
  3. MustGather: Read first for WebSphere Commerce
    Gathering this data will help you save time before calling IBM Support.
  4. Overview of WebSphere Commerce performance and stability configurations
    An overview of initial configuration settings that affect performance and stability of a WebSphere Commerce environment.
  5. RFE Community is the preferred method for submitting Requests for Enhancements for many Commerce products
    RFE Community allows you to collaborate with Product Management, Development teams and other product users through the ability to search, view, comment on, submit, and track requests for enhancement.
  6. Getting Electronic Support from IBM - Open PMRs online
    A portfolio of tools and resources to keep your systems, software, and applications running smoothly. IBM Electronic Support offers on-line support tools and resources to help you diagnose and resolve problems, and maintain your IBM products.
  7. IBM Software Support Lifecycle
    Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.


  1. WebSphere Commerce CSE Blog Posts
    The external location for the IBM WebSphere Commerce Client Success Essentials blog, exclusive to WebSphere Commerce Technical Support.
  2. Lab: Leveraging the Newest Tools to Prevent and Minimize the Impact of Outages
    Follow this lab to learn how to configure your system to continuously capture critical performance data, and to use the new online tooling to diagnose the performance and configuration of your site.
    Still Using Javacores for Performance Analysis?
    A common issue encountered when indexing in a shared environment is explained in this post with helpful troubleshooting tips.
    Dude, Where's my class
    There are times when stray classes may come into play which can cause havoc. If these classes get loaded for runtime, it can generate NoSuchMethod errors because the class loaded is overwriting the class that should be used.
    Where's my cache content? Extended Cache Monitor
    One of the important tools we use to help understand our caching is the Extended Cache Monitor. Unlike the cache monitor that comes out of the box with WebSphere Application server, the extended cache monitor provides functionality that the regular cache monitor doesn't.
    How are Search Term Associations Affecting my Search Results?
    Search term associations can be used to improve search results by allowing either more terms and/or different terms to be searched up. Check out this post to learn more.
    How is Marketing Data Stored in a WCS Database?
    In this post, we explain how marketing web activities and their elements are stored in the database, along with their data relation.
  3. Top Accessed Technotes This Quarter
  4. DB2 error SQLCODE=-803, SQLSTATE=23505 occurs during di-preprocess
    You attempt to run di-preprocess against the master catalog on IBM WebSphere Commerce Enterprise V7.0 Feature Pack 2, or a later feature pack, but the operation fails with the DB2 error SQLCODE=-803, SQLSTATE=23505 on TI_APGROUP_0.
    Pre-processing the search index fails with 'Error code -302, SQLSTATE=22001'
    A common error when running the di-preprocess utility is explained and resolved here.
    Troubleshooting special character encoding issues in WebSphere Commerce
    When leveraging the messaging composition engine within WebSphere Commerce, you may notice that some special characters are not displayed correctly.
  5. Technical Exchange webcasts
    Join us as technical experts share their knowledge and then answer your questions. Visit this site often to see upcoming topics.
  6. Stay informed of critical IBM software support updates with My Notifications
    One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.

Cross reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce - Express Migration i5/OS, Linux, Windows 7.0, 6.0
Commerce WebSphere Commerce Enterprise Installation AIX, i5/OS, Linux, Solaris, Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Enterprise General Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Express General Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Professional General Windows 6.0

Product Alias/Synonym


Document information

More support for: WebSphere Commerce Professional
Implementation / Usage

Software version: 6.0, 7.0

Operating system(s): AIX, IBM i, Linux, Solaris, Windows

Reference #: 7009854

Modified date: 2016-03-30