IBM Support

Featured Documents for WebSphere Commerce family



This document features the most requested documents as well as those identified as valuable in helping answer your questions related to WebSphere Commerce products. The list will be updated periodically to reflect new trends and issues.


The content below was sent in the Support Newsletter for WebSphere Commerce on 29 Mar, 2017. If you would like to subscribe, see the instructions in the IBM Support Newsletter Knowledge Collection.

This document contains links (URLs) to WebSphere Commerce technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of WebSphere Commerce. This document includes:

In the Spotlight

  1. New Products Included in the WebSphere Commerce Newsletter!
    This newsletter will contain content for the Commerce on Cloud and Commerce Insights offerings going forward, in addition to WebSphere Commerce news bulletins, blogs, and support resources. See below for links to each new product's Support Portal, with more to come in future newsletters.
  2. Visit the IBM Support Portal
    Explore the recently updated site today! Familiarize yourself with new features including the new search experience, view your open PMRs directly from a product support page, and view important notifications from the product support team in the new MySupport area. We will continue to add features to provide an improved and personalized support experience for you.
  3. New survey platform that will empower IBM to listen and take action
    A client experience transformation is underway at IBM. We aim to see your journey with IBM through your eyes, and to use your feedback as an opportunity to influence how IBM serves and supports you in the future. We are introducing a new survey platform and encourage you to give feedback that will empower IBM employees to listen and take action.
  4. Event Readiness Services and Support Offering
    Find out more about the new Event Readiness Services and Support offering to help prepare you for your next critical event.
  5. IBM Client Success Essentials Community
    This community brings together users of Smarter Cities, Smarter Commerce, Smarter Content and Smarter Workforce software to share, collaborate and connect with each other virtually. In this community, you'll find training videos, upcoming events, blogs, important web links, and more. Sign in with your IBM ID and register for the site.
  6. IBM Client Success Essentials Community Demonstration
    Watch a video demonstration of the Client Success Essentials community.
  7. IBM Commerce Twitter and Linkedin Channels
    Follow IBM Commerce Support and Services on Twitter and become a member of our Linkedin group. Use hashtag #WCSupt to find and share relevant Support content with other WCS users on Twitter.
  8. IBM Support Easy OnBoarding tool
    This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. Earn tokens for every step you complete and play the game at the end!
  9. Stay informed of critical IBM software support updates with My Notifications
    One of the best ways to prevent problems and to stay informed of critical support updates for your IBM software products is to take advantage of My Notifications.


  1. Latest Deliverables - Keep your WebSphere Commerce environments up to date
    A list of the latest available Fix Packs, Mod Packs, and Feature Packs by version for IBM WebSphere Commerce releases.
  2. WebSphere Commerce Version 8: List of Available Maintenance Packages
    Review the list of maintenance packages that are available or are planned to be available for WebSphere Commerce Version 8. Applicable for both On-Prem and Commerce on Cloud clients.
  3. Security Bulletins
  4. WebSphere Application Server Security
    Security is a critical element of every IBM® WebSphere Application Server environment. This page of essential resources contains hints, tips, and valuable guidance to help you configure and use WebSphere Application Server security more effectively, and to design and develop your WebSphere Application Server solutions in ways that will make them more secure.
  5. MustGather: Read first for WebSphere Commerce
    Gathering this data will help you save time before calling IBM Support.
  6. Overview of WebSphere Commerce performance and stability configurations
    An overview of initial configuration settings that affect performance and stability of a WebSphere Commerce environment.
  7. RFE Community is the preferred method for submitting Requests for Enhancements for many Commerce products
    RFE Community allows you to collaborate with Product Management, Development teams and other product users through the ability to search, view, comment on, submit, and track requests for enhancement.
  8. IBM Software Support Lifecycle
    Find detailed information about the available IBM Software Support Lifecycle Policies to help you realize the full value of your IBM software products.
  9. IBM Announcement Letters
    Find recent announcement letters from IBM for your software products.


  1. WebSphere Commerce CSE Blog Posts
    The external location for the IBM WebSphere Commerce Client Success Essentials blog, exclusive to WebSphere Commerce Technical Support.
  2. Keeping Rule Based Sales Categories (RBSC) Up To Date
    Rule Based Sales Categories (RBSC) are dynamic categories created in Management Center that can help your customers find related products when searching. Explore this blog post to learn how to keep them updated automatically, as well as manually when time is a factor.
    Search and Rescue Blog Series
    This series of blogs covers the troubleshooting processes for different Commerce Search scenarios (preprocess, buildindex, faceting, search query performance, etc.)
    Search and Rescue: Spellcheck (Did You Mean?)
    From time to time, users will search for terms that are misspelled, causing no results to be returned for their search. In this scenario, we will attempt to perform spellchecking on the search terms used to see if we can find similar terms to use instead.
    Search and Rescue: Search Term Associations
    Search term associations can be used to reduce the scenarios in which no results are returned by either replacing bad search terms with better search terms, or adding additional search terms to find related products. To understand how to troubleshoot issues with search term associations, you should first understand the different types of search term associations available.
    Hardening Site Security: How to Find WebSphere Commerce Security APARs
    Are you aware of the latest WebSphere Commerce security APARs?
    WebSphere Commerce DB2 Report Tool Makes it Easy to Troubleshoot Your Database
    The WebSphere Commerce DB2 Report tool relies on the script to gather DB2 configuration and performance data using DB2 Monitor routines and views. The collection is lightweight and provides a high level overview of the database performance. Upload the zip created by the script to obtain a report of your WebSphere Commerce database configuration and performance.
    Learning Roadmap: Out of Memory Errors
    Out of Memory errors happen in different flavors so you need to start by recognizing the kind you are encountering. This sequential series of blog posts covers the fundamentals of diagnosing and troubleshooting an OOM event.
  3. Top Accessed Technotes This Quarter
  4. DB2 error SQLCODE=-803, SQLSTATE=23505 occurs during di-preprocess
    You attempt to run di-preprocess against the master catalog on IBM WebSphere Commerce Enterprise V7.0 Feature Pack 2, or a later feature pack, but the operation fails with the DB2 error SQLCODE=-803, SQLSTATE=23505 on TI_APGROUP_0.
    Pre-processing the search index fails with 'Error code -302, SQLSTATE=22001'
    A common error when running the di-preprocess utility is explained and resolved here.
    Troubleshooting special character encoding issues in WebSphere Commerce
    When leveraging the messaging composition engine within WebSphere Commerce, you may notice that some special characters are not displayed correctly.
  5. Commerce on Cloud: Self-Service Deployment With the IBM UrbanCode Deploy Selfserv Tool
    Use the IBM Commerce on Cloud self-service process to deploy changes for your IBM Commerce on Cloud services!
  6. Commerce on Cloud: Maintenance Packages
    Commerce on Cloud: Have you tested V8 Mod Pack 4 on your store in a developer toolkit?
  7. Getting Electronic Support from IBM - Open PMRs online
    A portfolio of tools and resources to keep your systems, software, and applications running smoothly. IBM Electronic Support offers on-line support tools and resources to help you diagnose and resolve problems, and maintain your IBM products.

Cross reference information
Segment Product Component Platform Version Edition
Commerce WebSphere Commerce - Express Migration i5/OS, Linux, Windows 7.0, 6.0
Commerce WebSphere Commerce Enterprise Installation AIX, i5/OS, Linux, Solaris, Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Enterprise General Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Express General Windows 7.0, 6.0
Commerce WebSphere Commerce Developer Professional General Windows 6.0

Product Alias/Synonym


Document information

More support for: WebSphere Commerce Professional
Implementation / Usage

Software version: 6.0, 7.0

Operating system(s): AIX, IBM i, Linux, Solaris, Windows

Reference #: 7009854

Modified date: 29 March 2017

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