Skip to main content


DWA Server crash after upgrading from 5.x to 6.x when HTTP server is using Notes managed memory

 Technote (FAQ)
 
 
Question
A Lotus® Domino® server is running release 5.0.12, and users access their mail files on the server via Lotus® Domino® Web Access (iNotes™ Web Access). After the server is upgraded from 5.0.12 to 6.5.2 the following error appears on the server console:

    [33780:00023-06940] <date> 08:34:21   HTTP Server: Error - Memory allocation error, out of system memory
    [33780:00026-07711] AllocMemHandle: OUT OF PRIVATE HANDLES! -- pid 000083F4 Handles used so far 512, Maximum handles = 147455, error = 0x107
    [33780:00013-04370] AllocMemHandle: OUT OF PRIVATE HANDLES! -- pid 000083F4 Handles used so far 512, Maximum handles = 147455, error = 0x107
The server eventually crashes:
    [33780:00013-04370] TID=[33780:00013-04370]/K-TID=200303
    Stack base=0x34FE6F90, Stack size = 54704 bytes
    PANIC: LookupHandle: handle not allocated
    Stack base = 0x34fe6f90, Stack size = 56408 bytes
    Fatal Error signal = 0x0000000b PID/TID/K-TID = 33780/4370/200303
    Fri Sep 24 08:34:23 Fault recovery is in progress
    Fri Sep 24 08:34:23 Running NSD
    NSD is in progress .................
 
Answer
This issue has been reported to Quality Engineering as SPR# GVAS65HG8W, and there are no plans to address it. The "Out of private handles" error is a known issue which can occur when the HTTP server is using Notes managed memory.
The workaround is to configure HTTP to use operating system (OS) memory. To do this, set the following values in the server's notes.ini file:

HTTPUseNotesMemory=0
INotesUseNotesMemory=0

At least in one case, recovering the iNotes template from the release 5 version and storing it into the Server solved the issue.
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Messaging ApplicationsLotus Domino Web Access6.5.2, 5.0.12
 
 

Copyright and trademark information

IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.

Rate this page

Please take a moment to complete this form to help us better serve you.

This material provides me with the information I need.






This material is clear and easy to understand.






Did the information help you to achieve your goal?

What updates, improvements, or related information would you like to see in this document?

Your response will be used to improve our document content. Requests for assistance, if applicable, should be submitted through your normal support channel as we cannot respond from this site.

Input the verification number to submit feedback:


Close [x]

Maintenance Window

  • The IBM Technical support pages, including the Downloads and Drivers Finders will be temporarily unavailable for up to 2 hours due to planned maintenance. This will take place between Saturday December 5, 2009 9:00 PM ET and Sunday, December 6, 2009 4:30 AM ET. During the maintenance, you will not be able to search or download from these pages.

Close [x]

Unscheduled Maintenance Window

There is no unscheduled maintenance scheduled at this time.

Document information

Product categories:

Software

Messaging Applications

Advanced Messaging

Lotus Domino Web Access

Operating system(s):

AIX, HP-UX, Solaris

Software version:

6.5.2

Reference #:

1189977

IBM Group:

Software Group

Modified date:

2009-09-14

Translate my page

Rate this page

Availability Notices