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System z Enterprise Development Tools and Compilers add-ons for IBM Support Assistant

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Abstract
We invite you to explore the features in the latest version of the IBM® Support Assistant. New product add-ons are available for the following products:

Application Performance Analyzer for z/OS
Debug Tool for z/OS
Enterprise COBOL for z/OS
Enterprise PL/I for z/OS
Fault Analyzer for z/OS
File Export for z/OS
File Manager for z/OS
Rational Developer for System z (Formerly WebSphere Developer for System z)
WebSphere Studio Asset Analyzer
Workload Simulator for z/OS and OS/390
 
Content
Click here to get started with downloading the latest version of the IBM Support Assistant!

The IBM Support Assistant is a complimentary local software workbench that helps you resolve questions and problems with IBM software products. It provides quick access to support-related information along with serviceability tools for problem determination.

With IBM Support Assistant, you will be able to get to the information you need quickly. The IBM Support Assistant provides a quick access through its concurrent Search tool that spans across the bulk of IBM documentation and returns the results categorized by source for easy review. The IBM Support Assistant also provides a product information feature that has key product information links that are essential to self-help. Simply select a product add-on that you configured, and this information is displayed.

Included in the IBM Support Assistant is a new tools workbench that provides you with additional product-specific problem determination tools, which you can use to further understand and resolve issues. Over time, product teams across IBM Software Group will make more tools available through the IBM Support Assistant tools framework to enable you to perform additional problem determination functions on your desktop.

The IBM Support Assistant Version 4.0 is supported on the following platforms:
  • Microsoft® Windows® XP Professional Service Pack 2

  • Microsoft Windows Vista

  • Red Hat Enterprise Linux® 4.0 WS with GTK support - Update 4

  • Red Hat Enterprise Linux 5.0 WS with GTK support

  • SUSE Linux Enterprise Desktop (SLED 10)


Notes:
  • Linux environments must be running GNOME or have the GNOME libraries installed to run the IBM Support Assistant.
    In the Linux environment, Arabic and Hebrew translations are not installed. However, the IBM Support Assistant product is enabled for bidirectional text processing and input methods in the Linux environment. It means that even if you launch with the -nl he_IL option, you will still get English in the Linux environment.

  • You can select the IBM Support Assistant platform version that is appropriate for your local environment. The product add-ons that you install are Eclipse-based plug-ins for the IBM Support Assistant. The IBM Support Assistant product add-ons are not part of the products. In the case of the IBM Support Assistant add-ons for the System z Enterprise Development Tools and Compilers products, The IBM Support Assistant utilizes the information in the IBM Support Assistant add-ons to provide documentation search capabilities. The IBM Support Assistant provides these capabilities independently from the z/OS environment.



Getting started with the IBM Support Assistant Version 4.0



  • Do
    • wnloading and installing a copy of the IBM Support Assistant Version 4.0
  • Configuring
    • the IBM Support Assistant Version 4.0 for the products you work with
  • Migrating
    • the IBM Support Assistant Version 3.0 product add-ons to the IBM Support Assistant Version 4.0.
  • Starting
    • the IBM Support Assistant Version 4.0>



    Downloading and installing the IBM Support AssistantVersion 4.0
    Follow the steps below to download and install the IBM Support Assistant Version 4.0. These instructions apply to new IBM Support Assistant users as well as IBM Support Assistant Version 3.0 users.

    1. Go to the IBM Support Assistant download page to download the installation package for any platform where you will install IBM Support Assistant.
    2. In the Introduction section, click on free download.
      • You will need to log in using your IBM Web identity (same ID as used for MySupport, developerWorks, etc).

      • If you do not already have an IBM Web identity, you can complete the no-charge registration process to obtain one.

    3. Select the IBM Support Assistant V4.0 offering.

    4. Select a method for downloading:

      • Download Director: Java applet based download that is good for multiple downloads.

      • Http: Regular web based download that is a good backup if the download director fails.

    5. Download the IBM Support Assistant Workbench for either Windows or Linux, depending on what is appropriate for your platform.

    6. Extract the downloaded IBM Support Assistant V4 workbench .zip file to a directory. Specify a directory name that contains only ASCII chars. For example: D:\temp\isa. If you extract the .zip file to a directory that contains a non-ASCII character, you will get an “Invalid directory location” error. If this happens, correct the directory name and try again!

    7. For Windows:

      1. Double click on setupwin32.exe to launch the Install Wizard. Click Next.

      2. Select I accept the terms in the license agreement. Click Next.

      3. If you want to change the default location of installed location, click Change. Click Next.


        4. NOTE: MAKE SURE TO INSTALL VERSION 4.0 IN A DIFFERENT DIRECTORY THAN VERSION 3.0. For additional information, refer to the Installation Guide, which is located at http://www.ibm.com/software/support/isa/isa40/install.html.

        If you receive an error indicating that the IBM Support Assistant is already installed on your system, the IBM Support Assistant entry can be uninstalled through the Add/Remove Programs task available in the Control Panel. For additional information refer to the Installation Guide, which is located at http://www.ibm.com/software/support/isa/isa40/install.html.


      4. Click Install.

      5. Click Finish when the wizard completes running.


      8. For Linux:


      1. Verify that you have a supported platform for running the IBM Support Assistant on Linux, and that you have the correct permissions (root).

      2. In the directory in which you’ve extracted the contents of the .zip file, launch a terminal shell.

      3. In the shell: run ./setupLinux.sh

      4. The IBM Support Assistant install wizard is started. Click Next.

      5. Accept terms and agreement. Click Next.

      6. Select a directory for where you want to install the IBM Support Assistant. The default is /opt/ibm/IBMSupportAssistant .

        NOTE: MAKE SURE TO INSTALL VERSION 4.0 IN A DIFFERENT DIRECTORY THAN VERSION 3.0. For additional information, refer to the Installation Guide, which is located at http://www.ibm.com/software/support/isa/isa40/install.html.
        Make sure you have the right permission for the directory you selected! Click Next.

      7. On the summaries page, click Install.

      8. When the wizard completes, click Finish to exit the wizard.





    Configuring the IBM Support Assistant for the products you work with
    Follow the steps below to obtain updated versions of the available System z Enterprise Development Tools and Compilers add-ons or other available product add-ons. The steps are the same for both Windows and Linux platforms.

    1. Start the IBM Support Assistant V4 as described in Starting the IBM Support Assistant Version 4.0.

    2. Click First Steps on the Home page.

    3. Click Customize. to determine if there are updated add-ons for your products.

    4. Click Next, Next, and Finish in order to display and add available product add-ons. You can directly access this panel by clicking menu options: Update > Find new … > Product Add-ons.

    5. Click the plus sign next to Others and click the checkbox next to System z Enterprise Development Tools and Compilers.

      NOTES:

      • For Rational Developer for System z, click the plus sign next to Rational and then click the checkbox next to Rational Developer for System z.[
      • For WebSphere Studio Asset Analyzer, click the plus sign next to WebSphere and then click the checkbox next to WebSphere Studio Asset Analyzer.

    6. Click Next and click Next again.

    7. A license agreement window is displayed. Read the agreement and select Yes to install the add-ons into the IBM Support Assistant.

    8. A summary of the add-ons is displayed.

    9. Click Finish. This starts the installation of the add-ons. When the installation is completed, the status of each add-on is displayed.

    10. Verify that the installation is complete and click Finish.

    11. Click Yes to restart the IBM Support Assistant so it recognizes the new installed add-ons.


    NOTE:To access online tutorials that teach you more about using the IBM Support Assistant Version 4.0, click the Tutorials link on the IBM Support Assistant Home page.


    Migrating your IBM Support Assistant Version 3.0 product add-ons.
  • Start the IBM Support Assistant V4 as described in Starting the IBM Support Assistant Version 4.0.

  • On the Home page, click First Steps link.

  • Click Migrate.

  • Click Next and select the directory that contains your IBM Support Assistant Version 3.0 add-ons. A list of available product add-ons for migration is displayed. Select the products for which you want to migrate add-ons from the IBM Support Assistant Version 3.0 to the IBM Support Assistant Version 4.0.

  • Click Next and Finish once you verify the product add-ons you want to migrate.

  • A license agreement window is displayed. Read the agreement and select Yes to install the add-ons into the IBM Support Assistant.
  • Click Next to review the product add-ons for migration.

  • Click Finish.

  • Click Finish again when the migration wizard completes the download.

  • Click Yes to restart the IBM Support Assistant so it recognizes the new migrated add-ons.





    • Starting the IBM Support Assistant Version 4.0
    Follow the steps below for either Windows or Linux to use the IBM Support Assistant for the available System z Enterprise Development Tools and Compilers add-ons:

    • For Windows platforms, perform either of the steps below to start the IBM Support Assistant Version 4.0:
      • Click Start > All Programs > IBM Support Assistant > IBM Support Assistant Workbench 4.0

      • Run rcp\rcplauncher.exe in the directory that was specified during the installation of the IBM Support Assistant.


    • For Linux platforms, perform the steps below to start
      • the IBM Support Assistant Version 4.0:
      The IBM Support Assistant should be installed by default in /opt/ibm/IBMSupportAssistant . This is the value used for <isa_install>
    • Launch a terminal shell.
    • In the shell, type:
      • cd <isa_install>/rcp
    • Launch
      • the IBM Support Assistant by running: ./rcplauncher

    Click Find Information to search available product information or to access other useful product links.

    NOTE:To access online tutorials that teach you more about using the IBM Support Assistant Version 4.0, click the Tutorials link on the IBM Support Assistant Home page or refer to the IBM Support Assistant Frequently Asked Questions document located at http://www.ibm.com/software/support/isa/faq.html.


    NOTE: At this time, no problem analysis or service request functionality is currently available for System z Enterprise Development Tools and Compilers add-ons. Only the search capabilities are available for the System z Enterprise Development Tools and Compilers products at this time.
     
     
    Cross Reference information
    Segment Product Component Platform Version Edition
    Software DevelopmentApplication Performance Analyzer for z/OSNot Applicablez/OS8.1, 7.1, 1.1
    Software DevelopmentEnterprise COBOL for z/OSNot ApplicableOS/390, z/OS3.3, 3.4
    Software DevelopmentEnterprise PL/I for z/OS and OS/390Not ApplicableOS/390, z/OS3.4, 3.5, 3.6
    Software DevelopmentFault Analyzer for z/OSNot Applicablez/OS8.1, 7.1, 6.1, 5.1, 4.1
    Software DevelopmentFile Export for z/OSNot ApplicableOS/390, z/OS1.1, 1.2
    Software DevelopmentFile Manager for z/OSNot Applicablez/OS8.1, 7.1, 6.1, 5.1, 4.1
    Software DevelopmentWorkload Simulator for z/OS and OS/390Not ApplicableOS/390, z/OS1.1
    Software DevelopmentWebSphere Studio Asset AnalyzerNot Applicable4.1, 4.2, 5.1
    Software DevelopmentWebSphere Developer for System zNot Applicablez/OS7.0
    Software DevelopmentRational Developer for System zNot Applicablez/OS7.1.0
     
    		 

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    IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.
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    Document information
     Product categories:
     Software
     Software Development
     Problem Determination Tools
     Fault Analyzer for z/OS
     Operating system(s):
      z/OS
     Software version:
      7.1, 8.1, 9.1, 10.1
     Reference #:
      1242707
     IBM Group:
     Software Group
     Modified date:
     2008-06-16

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