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IBM Tivoli Monitoring: Windows(R) OS Agent 6.3.0.2-TIV-ITM_WIN-IF0004

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Abstract

This fix resolves the APARs and defects listed in the “Problems Fixed” section below.

Download Description

Copyright International Business Machines Corporation 2016.
All rights reserved.

Component: IBM(R) Tivoli(R) Monitoring: Windows(R) OS Agent,
Version 6.3.0 Fix Pack 2

Component ID: 5724C040W

Interim Fix 0004 (6.3.0.2-TIV-ITM_WIN-IF0004)

Date: June 13, 2016

Contents:

1.0 General description
2.0 Problems fixed
3.0 Architecture and prerequisites
4.0 Image directory contents
5.0 Installation instructions
6.0 Additional installation information
7.0 Known problems and workarounds
8.0 Additional product information
9.0 Copyright and trademark information
10.0 Notices


1.0 General description
=======================
This fix resolves the APARs and defects listed in the "Problems Fixed"
section below. This fix also includes the superseded fixes listed in
section 2.4.


2.0 Problems fixed
==================
The following problems are addressed by this fix.

2.1 APARs
---------
APAR: IV83694
Abstract: The Monitoring Agent for Windows OS does show 2147483647 in the
attribute System Up-Time of the system Attribute Group.
Additional Information: The Monitoring Agent for Windows OS does show
2147483647 in the attribute System Up-Time of the system Attribute Group
when the system time is changed to a value before the effective start.

APAR: IV69221
Abstract: Monitoring Agent for Windows OS becoming unresponsive and consuming
high CPU in case of errors from WMI
Additional Information: The Monitoring Agent for Windows OS does not properly
handle an error condition that may be returned from WMI calls used
for monitoring processes' CPU consumption. As a result of this error
the agent can start consuming high CPU and no longer respond to incoming
queries.

APAR: IV62549
Abstract: The Monitoring Agent for Windows OS leaks memory when retrieving
the binary path for the processes.
Additional Information: The Monitoring Agent for Windows OS leaks memory when
retrieving the binary path for the processes in the following attribute
groups: Process, Process (Superseded), Process IO.

2.2 Defects
-----------
None.

2.3 Enhancements
----------------
None.

2.4 Superseded fixes
--------------------
6.3.0.2-TIV-ITM_WIN-IF0003
6.3.0.2-TIV-ITM_WIN-IF0002

2.5 APARS and defects included from superseded fixes
----------------------------------------------------
6.3.0.2-TIV-ITM_WIN-IF0003
--------------------------
APAR: IV66774
Abstract: Overestimated percentages of CPU utilization from the Monitoring Agent for Windows OS.
Additional Information: The Monitoring Agent for Windows OS can return incorrect values for attributes
related to CPU percent utilization at system and processor level. This is due to possible missing
information about Idle Time of processors from the underlying WMI provider when the agent runs in
32 bit compatibility mode on Windows 64 bit servers. In order for this APAR to be properly implemented
in your environment, a new environment variable needs to be set: NT_SKIP_WMICPU=1 (allowed values 0|1,
0 is the default).

APAR: IV51434
Abstract: The Windows OS agent crashes while processing event 6013 in System Event log
Additional Information: The Windows OS agent crashes after failing to retrieve XML data associated to
event ID 6013 (system uptime) which the operating system logs once every day at 12:00PM. This only occurs
when the following configuration setting has been set: NT_LOG_APPEND_XML_DATA=1

APAR: IV49866
Abstract: Windows OS agent crashes collecting the information for the UDP ports in the Network Port
attribute group
Additional Information: The Windows OS agent crashes detecting the information for the network ports

6.3.0.2-TIV-ITM_WIN-IF0002
--------------------------
APAR: IV54984
Abstract: The Windows OS Agent may crash while starting a situation on the Windows event logs
Additional Information: The Windows OS Agent may crash during startup of a situation to monitor
Windows event logs. This happens if the situation predicate contains the name of a non-existent
log in the Log Name or Log Name (Unicode) attributes, like 'DNS Server' which may not be present
on all monitored systems.

APAR: IV54934
Abstract: Incorrect Maximum Size attribute in Monitored Logs Report attribute group
Additional Information: When the Maximum log size property of a Windows Event Log is configured
to a value equal to or greater than 4GB the Windows OS Agent reports incorrect Maximum Size and
Maximum Size (Superseded) attributes in the Monitored Logs Report attribute group.

APAR: IV53227
Abstract: Windows OS Agent does not recognize the IIS Version
Additional Information: Windows OS Agent does not populate data for the "Enterprise Services" workspace.
The Monitoring Agent for Windows OS attempts to determine the major version of Internet Information
Services (IIS) from the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\INetMgr\Parameters\MajorVersion
This path is not present in all Windows environments. With version 7.5 of IIS, the registry key that
contains the MajorVersion / MinorVersion values is:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\InetStp\MajorVersion


3.0 Architecture and prerequisites
==================================
This fix is supported on all operating systems listed in the
IBM Tivoli Monitoring: Windows OS Agent User's Guide, version 6.3.0, Fix Pack 2.

Please refer to the IBM Software Product Compatability Reports (SPCR)
for the latest operating system certification information:
http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.html


3.1 Prerequisites for this fix
------------------------------
- IBM Tivoli Monitoring, Version 6.3.0 Fix Pack 2.


4.0 Image directory contents
============================
This fix image contains the following files:

- 6.3.0.2-TIV-ITM_WIN-IF0004.README - This README file
- 6.3.0.2-TIV-ITM_WIN-IF0004.tar - Fix archive .tar format
- 6.3.0.2-TIV-ITM_WIN-IF0004.zip - Fix archive .zip format

NOTE: The .tar and .zip files are identical in content.
Use the .tar file if you are working in a UNIX(R) environment;
use the .zip file if you are working in a Microsoft Windows(R) environment.

The fix archive file contains the following:
6.3.0.2-TIV-ITM_WIN-IF0004/knt_winnt_tema_IF0004.cab
6.3.0.2-TIV-ITM_WIN-IF0004/knt_wix64_tema_IF0004.cab
6.3.0.2-TIV-ITM_WIN-IF0004/KNTWINNT.dsc
6.3.0.2-TIV-ITM_WIN-IF0004/KNTWIX64.dsc

Each tar or cab file has updates to the IBM Tivoli Enterprise Monitoring
Server component for a specific platform. The platform that each file
applies to is included in its name.

5.0 Installation instructions
=============================
This fix can only be installed over an existing installation. Use
the following steps to install this fix.

5.1 Before installing the fix
-----------------------------
- The prerequisites listed under section 3.1 entitled 'Prerequisites
for this fix' must be installed before this fix can be installed.

- For the purpose of this README, the symbol <CANDLEHOME> is the
IBM Tivoli Monitoring installation directory. The default value
for CANDLEHOME is '/opt/IBM/ITM' on UNIX systems and 'C:\IBM\ITM'
on Windows systems.

Before installing this fix on UNIX systems, set the environment
variable CANDLEHOME to the IBM Tivoli Monitoring installation
directory.

For example:
> CANDLEHOME=/opt/IBM/ITM
> export CANDLEHOME
- Since there is no uninstall utility for this fix, we suggest you
perform a backup of your environment before installing this fix.

- It is recommended to verify the "cinfo" commands are operating
correctly on the system prior to installing the patch. See
section "7.0 Known problems and workarounds" for the workaround
for the problem titled "Remote deploy of the patch fails"

5.2 Local agent update
----------------------
1. Transfer the appropriate archive file
(e.g. 6.3.0.2-TIV-ITM_WIN-IF0004.tar) to a temporary directory
on the system that contains the agent code to be updated.
For the purpose of this README, the symbol <TEMP> represents
the fully qualified path to this directory.

2. Expand the archive file using the "tar" command on UNIX systems
or an extract utility on Windows systems. This step creates a
directory structure that contains fixes for all of the supported
platforms.

3. Use the itmpatch command to install the fix for that agent platform.
For more information on the itmpatch command, see section 6.2

For example:
On a Windows system, if the fix was expanded to
<TEMP>\6.3.0.2-TIV-ITM_WIN-IF0004, the install command would be,
depending if you are installing a 32 bit agent or a 64 bit agent:

> itmpatch -h <CANDLEHOME>
-i <TEMP>\6.3.0.2-TIV-ITM_WIN-IF0004\knt_winnt_tema_IF0004.cab
or

> itmpatch -h <CANDLEHOME>
-i <TEMP>\6.3.0.2-TIV-ITM_WIN-IF0004\knt_wix64_tema_IF0004.cab

Note: if the itmpatch command gets this error:
"The application has failed to start because its side-by-side configuration
is incorrect. Please see the application event log for more detail."
it's necessary install the "visualstudio redistribution package" before to run
run the itmpatch command.
For a 32bit architecture, the name of this package is vcredist_x86.exe,
available at http://www.microsoft.com/en-us/download/details.aspx?id=5582
For a 64bit architecture, the name of this package is vcredist_x64.exe,
available at http://www.microsoft.com/en-us/download/details.aspx?id=2092


5.3 Remote agent update
------------------------
1. Transfer the appropriate archive file
(e.g. 6.3.0.2-TIV-ITM_WIN-IF0004.tar or .zip) to a temporary directory
on the IBM Tivoli Enterprise Monitoring Server system. For the
purpose of this README, the symbol <TEMP> represents the fully
qualified path to this directory. Note: On Windows, this includes
the drive letter.

2. Expand the archive file using the "tar" command on UNIX systems or
an extract utility on Windows systems. This step creates a
directory structure that contains fixes for all of the supported
platforms.

3. To add the agent fix bundles into the remote deploy depot, use
the tacmd addBundles command found in $CANDLEHOME/bin on UNIX
systems or in %CANDLE_HOME%\bin on Windows systems. For more
information on the tacmd addBundles command, see the IBM Tivoli
Monitoring Command Reference Guide.

For example:
On UNIX systems,
if the fix was expanded to <TEMP>/6.3.0.2-TIV-ITM_WIN-IF0004
> $CANDLEHOME/bin/tacmd addBundles -n -i <TEMP>/6.3.0.2-TIV-ITM_WIN-IF0004

On a Windows system,
if the fix was expanded to <TEMP>\6.3.0.2-TIV-ITM_WIN-IF0004
> %CANDLEHOME%\bin\tacmd addBundles -n -i <TEMP>\6.3.0.2-TIV-ITM_WIN-IF0004

where:
-n indicates that prerequisite bundles are not automatically
added. The -n parameter must be used because the fix
directory does not contain any prerequisites that the fix
might require. Please see Section 3.1 for the prerequisites
for this fix.
-i is the directory that contains the deployment bundles to be
added to the depot.

4. To log in to the Tivoli Enterprise Monitoring server, and deploy
the fix to the appropriate nodes where the agent is running, use
the following "tacmd" commands. For more information on the tacmd
login and updateAgent commands, see the IBM Tivoli Command Reference Guide.

For example:
On UNIX systems:
> $CANDLEHOME/bin/tacmd login -s <server>
-u <itmuser>
-p <password>

> $CANDLEHOME/bin/tacmd listSystems

The output shows the Managed System Name for the OS agent on the
remote system to be updated. Use this value as the target of the
tacmd updateAgent command.

> $CANDLEHOME/bin/tacmd updateAgent -t NT
-n <Managed System Name>
-v 063002004

On a Windows system:
> %CANDLE_HOME%\bin\tacmd login -s <server>
-u <itmuser>
-p <password>

> %CANDLE_HOME%\bin\tacmd listSystems

The output shows the Managed System Name for the OS agent on the
remote system to be updated. Use this value as the target of the
tacmd updateAgent command.

> %CANDLE_HOME%\bin\tacmd updateAgent -t NT
-n <Managed System Name>
-v 063002004

Note:
- The component (-t) for the "tacmd updateAgent" command is
specified as two characters (NT), not three characters (KNT).
- The node (-n) for the "tacmd updateAgent" command is the managed
system name of the operating system (OS) agent to be updated.
The target node for the "tacmd updateAgent" command is always
an OS agent.

5.4 Agent support update
------------------------
There are no agent support updates for the Tivoli Enterprise
Monitoring Server, Tivoli Enterprise Portal Server or Tivoli
Enterprise Portal Desktop included in this fix or any of the
superceded fixes. No additional installation steps are required.

6.0 Additional installation information
=======================================
For additional troubleshooting installation information, see the
itmpatch.log in the patchlogs directory in <CANDLEHOME>.

6.1 Installation instructions for agent baroc file
--------------------------------------------------
There are no updates to the baroc files included in this fix or
any of the superseded fixes. No additional installation steps are
required.

6.2 Additional information on using itmpatch command
-----------------------------------------------------
The "itmpatch" command has the following syntax:

Usage: itmpatch -h <installation home> [OPTIONS]

itmpatch -h <installation home>
-t { <patch_file_directory> | <patch_file> }

itmpatch -h <installation home>
-i { <patch_file_directory> | <patch_file> }

where:
-h Specifies the IBM Tivoli Monitoring installation directory
-i Specifies the path to the directory or patch file to be installed
-t Generates a report of the actions to be taken by the patch


For example, on UNIX systems:
<CANDLEHOME> points to the IBM Tivoli Monitoring installation directory
<TEMP> points to the temporary directory where the fix is located.

- To preview the fix installation, use the "-t" option:
> <CANDLEHOME>/bin/itmpatch -h <CANDLEHOME> -t <TEMP>

- To install the fix, use the "-i" option:
> <CANDLEHOME>/bin/itmpatch -h <CANDLEHOME> -i <TEMP>

where:
<CANDLEHOME> is the fully qualified IBM Tivoli Monitoring
installation directory. On Windows, this must include the drive
letter.
<TEMP> represents the fully qualified directory specification, where
the fix is located. On Windows, this must include the drive letter.

6.3 Verifying the update
-------------------------
1. To verify the agent was updated correctly, use the tacmd command
to view the agent's current version after the agent is restarted.
You are required to login to a Tivoli Enterprise Monitoring
Server prior to viewing the agent version.

For example:
On UNIX systems, where $CANDLEHOME is the IBM Tivoli Monitoring
installation directory. The default location is '/opt/IBM/ITM'.

> $CANDLEHOME/bin/tacmd login -s <server>
-u <itmuser>
-p <password>
> $CANDLEHOME/bin/tacmd listSystems -t NT

On a Windows system, where %CANDLE_HOME% is the IBM Tivoli
Monitoring installation directory. The default location
is 'C:\IBM\ITM'.

> %CANDLE_HOME%\bin\tacmd login -s <server>
-u <itmuser>
-p <password>

> %CANDLE_HOME%\bin\tacmd listSystems -t NT

When the agent update is successful, the agent version should now be:
06.30.02.04

Note:
- The component (-t) for the tacmd listSystems command is specified
as two characters NT, not three characters KNT.

You can also use the GUI (Manage Tivoli Enterprise Monitoring Services) to
verify the agent is successfully updated.

For the agent on a Windows system, the version number is 06.30.02.04.


7.0 Known problems and workarounds
==================================
1. It can happen that the installation of this Interim Fix fails while
adding the agent supports for TEMS and TEPS if using Java 1.7,
giving an error as below:

"The wizard cannot continue because of the following error: could not
load wizard specified in /wizard.inf (104)
Trace log location: C:\Users\ADMINI~1\AppData\Local\Temp\2"

When this issue occurs, please choose another version for Java (JRE)
installed on the machine for running the setup.jar file.
Java version 1.5 or 1.6 are suggested

2. The Application Support Installer may fail to stop the Tivoli Enterprise
Monitoring Server, or the Tivoli Enterprise Portal Server, within the
timeout. The agent support update process does not proceed in such a case.
To avoid this issue it is suggested to manually stop the Tivoli Enterprise
Monitoring Server and/or the Tivoli Enterprise Portal Server before starting
the Application Support Installer.




8.0 Additional product information
==================================
None.


9.0 Copyright and trademark information
==================================
A current list of IBM trademarks is available on the Web at "Copyright
and trademark information" at www.ibm.com/legal/copytrade.shtml.



10.0 Notices
=======
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION
"AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Some jurisdictions do not allow disclaimer of express or implied
warranties in certain transactions, therefore, this statement may not
apply to you.

This information could include technical inaccuracies or typographical
errors. Changes are periodically made to the information herein; these
changes will be incorporated in new editions of the publication. IBM
may make improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time without notice.

Microsoft, Windows, and Windows Server are trademarks of Microsoft
Corporation in the United States, other countries, or both.

Java and all Java-based trademarks and logos are trademarks or
registered trademarks of Oracle and/or its affiliates.

UNIX is a registered trademark of The Open Group in the United States
and other countries.

Linux is a registered trademark of Linus Torvalds in the United States,
other countries, or both.

Other company, product, or service names may be trademarks or service
marks of others.

Third-Party License Terms and Conditions, Notices and Information
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The license agreement for this product refers you to this file for
details concerning terms and conditions applicable to third party
software code included in this product, and for certain notices and
other information IBM must provide to you under its license to
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other information are provided or referenced below. Please note that
any non-English version of the licenses below is unofficial and is
provided to you for your convenience only. The English version of the
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- IBM DISCLAIMS ANY AND ALL EXPRESS AND IMPLIED WARRANTIES AND
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AND THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
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- IBM will not be liable to you or indemnify you for any claims
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Prerequisites

IBM Tivoli Monitoring: Windows(R) OS Agent 6.3.0.2

Installation Instructions

Please refer to the 6.3.0.2-TIV-ITM_WIN-IF0004.README contained in the Description section above for general installation instructions.

Download Package

Fix Central

To download the files using Fix Central use the following link:

On
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Document Information

Modified date:
15 June 2018

UID

swg24042367