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Cheat sheet for buying IBM WebSphere Application Server Community Edition Support
 Technote (FAQ)
 
Problem
The IBM® Web site has lots of links and buttons for purchasing products and services on-line. Here is a cheat sheet to help you understand the value of each of these links.
 
Cause
Before opening Problem Management Records (PMRs) by contacting IBM support, or submitting problems on-line using the Electronic Service Request (ESR) tool, you will first need a support contract.
 
Solution
When clicking on "How to buy"
Learn about the wide range of support offerings from IBM
When clicking on "Support Offerings"
Contacting IBM support



When clicking on "How to buy"



Steps
Screenshot
To buy support or services for WebSphere Application Server Community Edition from IBM, perform the following:
  1. From one of the following WebSphere Application Server Community Edition pages, you should see the navigation screenshot displayed at right:
  2. From the navigation, click on How to buy.

  3. You will be taken to a page on Buying IBM WebSphere Application Server Support.




Learn about the wide range of support offerings from IBM

Steps
Screenshot
To buy WebSphere Application Server Community Edition support, you will want to purchase a Passport Advantage Express contract.

From the page for buying IBM WebSphere Application Server Community Edition Support, perform the following:
  1. Click on IBM Software on-line catalog.

  2. You will be taken to a page where you can select IBM WebSphere Application Server Community Edition support for purchase.






When clicking on "Support Offerings"

Steps
Screenshot
To learn more about Passport Advantage Express, perform the following from IBM WebSphere Application Server Community Edition support page:
  1. From the navigation on the left side of the screen, underneath the Problem submission section, you will see a link for Support Offerings.

  2. Click Support Offerings.

  3. You will be taken to a listing of IBM support offerings. Click on Passport Advantage.

  4. Click on Learn More.

  5. You will be taken to the IBM Passport Advantage site.

  6. Click on Find out more about Passport Advantage and Passport Advantage Express.

  7. Click on Passport Advantage Express - How it Works.

  8. Click on How to enroll at the bottom of the page.

  9. You will be taken to page that explains how to enroll for Passport Advantage Express.

    Note:     The following sentence does NOT apply to support-only offerings:

    There’s no need to enroll in Passport Advantage Express -- just take advantage of the ease of transaction-based acquisition.
  10. To continue with the Passport Advantage Express purchase, click IBM Software on-line catalog.

  11. You will be taken to the Software on-line catalog where you can select to purchase IBM WebSphere Application Server Community Edition Support



Contacting IBM support

Steps
Screenshot
To talk to IBM before committing to a purchase, use the Call me or E-mail us option to get the answers you need.
 
 
  

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Document information
 Product categories:
 Software
 Application Servers
 Distributed Application & Web Servers
 WebSphere Application Server Community Edition
 General
 Operating system(s):
  Linux, Windows
 Software version:
  1.0
 Software edition:
  Elite, Enhanced, Entry
 Reference #:
  1231666
 IBM Group:
 Software Group
 Modified date:
 2006-03-02

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Help us improve this page. Your response will be used to improve our document content. Requests for assistance, if applicable, should be submitted through your normal support channel as we cannot respond from this site.