Product Licensing Product license and pricing information for InfoSphere products has been migrated to the following new permanent location. The content remains the same.
http://www.ibm.com/software/data/infosphere/product-license-pricing/index.html
Knowledge Base
IBM InfoSphere Information Server and the suite of former-Ascential products (DataStage, QualityStage, etc) have knowledge articles and collections hosted as Technotes in the IBM support system. Defects and enhancement requests are managed as APARs. These resources are available and searchable online, and can be accessed through the product support pages on IBM.com.
Product-specific support page for IBM InfoSphere Information Server Brand-level support page for IBM Information Management products
FlexLearning
Effective April 1st, 2009, access to the FlexLearning library will be available from the IBM Learner Portal. All current users of FlexLearning should have received an email explaining how to access the IBM Learner Portal system. If you do not have this email, please contact IBM by sending an email to iiseduc@us.ibm.com
Electronic Problem Submission and Resolution
IBM provides electronic access to technical support through the IBM Service Request (SR) tool located at the URL below. Requests for technical support must be opened using the SR Tool or by calling IBM Technical Support via telephone. Service Request Tool (SR) Locate telephone numbers for opening a service request worldwide
Software Media, Updates and Patches
Full product releases may be downloaded from the IBM Passport Advantage web site, located at the following link. IBM Passport Advantage Fix Packs, fix rollup patches and interim patches may be downloaded from the IBM Fix Central site at the following link. If you are looking for a patch that cannot be located in Fix Central, please use the Electronic Service Request tool explained previously on this web page to contact IBM Technical Support and obtain the patch. IBM Fix Central
Notification Subscriptions
IBM Technical Support has a powerful and flexible offering called My Notifications. In addtition to email notifications, RSS feeds (Real Simple Syndication) are also available along with a personalized messages tab on the IBM web site that contains your notifications so you can browse through them. Learn more about My Notifications Learn more about IBM RSS feeds | 
