IBM Support

PUB: SurePOS 700-7x5, Operating System Installation Guide



This guide is intended for the person who will install the operating environment for the
Toshiba® SurePOS™ Models 745, C45, E45, 775, E75, 785, C85, and E85 .


Select your version and language: ENGLISH - WINDOWS 8.1

Inside this manual, you will find the following topics:

Chapter 1. Preparing for the installation 1
Important driver information. 1
Changing the first boot device. 1
Updating the system BIOS 1

Chapter 2. Installing Windows XP from CD-ROM. 3
Prerequisites 3
Steps for installation of Windows XP 3

Chapter 3. Installing Windows 7 5

Chapter 4. Installing system drivers on Windows OS 7
Windows XP standby support 7

Chapter 5. Installing PC DOS 2000 9
Diskette installation. 9
PCI serial port configuration 9
Prerequisites 9
DOS Power management 11
Notes 11

Chapter 6. Using the RAID Application 13
Intel Rapid Storage Technology User's Guide for the Toshiba SurePOS 700 4900 13
Introduction 13
Requirements or Prerequisites for Enabling a RAID Configuration 13
Enabling a RAID Configuration 13
RAID Frequently Asked Questions. 14

Chapter 7. Linux Operating Systems Configuration 15

Appendix A. Notices 17

Windows 8.1 Support

Does the TGCS SurePOS 700 support Windows 8.1? If so, are there drivers and documentation available to help with the installation?

Yes. TGCS is testing many of our current platforms on Windows 8.1 64-bit. Upon successful completion of testing, we will announce support for those systems which meet our requirements.

Supported Systems
SurePOS 700 models 4900-x85, x45 support Windows 8.1 64-bit.

Supported Versions
Windows Embedded 8.1 Industry Professional 64-bit
Windows Embedded 8.1 Professional 64-bit
Windows 8.1 Professional 64-bit

SurePOS 700 does not support preloaded Windows 8.1

Unsupported Versions
Windows 8.0 32 bit and 64-bit
Windows 8.1 32-bit

Windows 8.1 64-bit hardware and software requirements
The minimum requirements for Windows 8.1 64-bit installation are:
1 GHz or faster processor
20 GB minimum hard disk space
USB or PS/2 PC keyboard
External USB DVD-ROM
Windows 8.1 64-bit installation DVD

Manual Installation of Windows 8.1 64-bit
It is strongly recommended that you ensure each system has the latest BIOS level applied, and the default or optimized settings applied before beginning the installation process.

The Windows ® 8.1 installation process fully supports the Toshiba SurePOS 700 4900-x85, x45. You do not have to make any special considerations when installing the operating system. Installing Windows 8.1 with a USB or CD/DVD does not require any modifications in order to install and use the operating system.

Configuring BIOS setup for Windows 8.1
To configure BIOS setup for a Windows 8.1 operating system, complete the following steps:
1. Power on the system and press DEL during POST to enter BIOS setup.
2. Enter the Advanced Boot Features menu.
3. Under the Boot Menu selections, make the following changes:
  • First Boot = USB CD/DVD
  • Second Boot = HDD

Installing the Windows 8.1 operating system
1. Attach an external USB CD/DVD drive to the system.
2. Insert the Windows 8.1 DVD into the drive and power on the system. During the operating system installation, a screen prompting you for the location to install the operating system and the SSD/HDD partition table is displayed.
4. Install the required drivers and patches for the operating system.
5. Follow the prompts until Windows 8.1 setup is complete.

The Toshiba SurePOS 700 contains some components that need specialized drivers in order to function properly. The following drivers must be installed. Reboot the system between each driver installation.

You can find the latest supported drivers for the Toshiba SurePOS 700 at the Toshiba Global Commerce Solutions support site at This is the only supported source of drivers for the Toshiba SurePOS 700 4900 x85, x45.

Install the following drivers
  • Audio driver
  • Video Driver
  • LAN driver (x85 only)
  • Chipset driver
  • Management Engine driver
  • PCI-E serial driver
  • RAID/AHCI driver (x85 only)
  • Windows Operating System Patches – Visit the Microsoft Windows Update support site for the latest patches at
Attention: Failing to install all of the required drivers might have an adverse effect on the stability or performance of the system.

Known Limitations 4900-x85, x45
[1] SurePOS 700 4900-x85, x45 GFX driver does not support WDDM 1.3 features or optimization's. 4900-x85, x45 only supports WDDM 1.2. WDDM 1.3 features are further explained here: This link details more information about the differences between WDDM 1.2 and WDDM 1.3
[2] It is recommended to use a monitor that supports at least 1024x768 resolution. TGCS 12 in. 4820 displays support a max. resolution of 800x600 so customer should expect to see a degraded visual experience in Windows 8.1 with these monitors. User will also see an "out-of-range" error message during Win 8.1 installation with a 12' monitor because the display does not support Win 8.1 native resolution of 1024x768. OS installation will continue to complete successfully in this situation however.
[3] User may experience glitches with video in VC1 1080p, H264 1080p 30 fps, or H264 1080p 24fps formats due to system not supporting WDDM 1.3. 
[4] 4900-x45 does not support WOL from S5 in Windows 8.1. 4900-x85 does not have this limitation.
[5] If a USB keyboard attached to the system unit, do not press keys at the Win 8.1 OS boot logo screen. This can cause a BSOD
[6] When a USB touch display is attached to 4900-x85, x45, user may notice that the display goes through 2 align cycles to calibrate the monitor. Touch display works correctly after the align cycles are complete.

Publication number


Original publication date


Document information

More support for: SurePOS 700 Series

Version: 4900-7x5

Operating system(s): Platform Independent

Reference #: R7000418

Modified date: 2015-02-11