IBM Support

PUB: SurePOS 500-x2x/x6x/x7x, Operating System Installation Guide



This guide describes how to install the base operating system environment on the SurePOS 500 Models 526, 566, 57x and E2S. This guide is intended for the person who will install the operating system for the SurePOS 500.



4852-57x Windows 8.1 installation

Does the TGCS SurePOS 500 support Windows 8.1? If so, are there drivers and documentation available to help with the installation?
TGCS is testing many of our current platforms on Windows 8.1 64-bit. Upon successful completion of testing, we will announce support for those systems which meet our requirements.

Supported Systems
SurePOS 500 models 4852-x7x support Windows 8.1 64-bit.

Supported Versions
Windows Embedded 8.1 Industry Professional 64-bit
Windows Embedded 8.1 Professional 64-bit
Windows 8.1 Professional 64-bit

SurePOS 500 does not support preloaded Windows 8.1

Unsupported Versions
Windows 8.0 32 bit and 64-bit
Windows 8.1 32-bit

Windows 8.1 64-bit hardware and software requirements
The minimum requirements for Windows 8.1 64-bit installation are:
1 GHz or faster processor with support for PAE, NX and SSE2
20 GB minimum hard disk space
Microsoft DirectX9 graphics device with WDDM driver latest BIOS
USB or PS/2 PC keyboard
External USB DVD-ROM
Windows 8.1 64-bit installation DVD

Manual Installation of Windows 8.1 64-bit
It is strongly recommended that you ensure each system has the latest BIOS level applied, and the default or optimized settings applied before beginning the installation process. 

The Windows ® 8.1 installation process fully supports the Toshiba SurePOS 500 4852-x7x. You do not have to make any special considerations when installing the operating system. Installing Windows 8.1 with a USB or CD/DVD does not require any modifications in order to install and use the operating system.

Configuring BIOS setup for Windows 8.1
To configure BIOS setup for a Windows 8.1 operating system, complete the following steps:
1. Power on the system and press DEL during POST to enter BIOS setup.
2. Enter the Advanced Boot Features menu.
3. Under the Boot Menu selections, make the following changes:

  • First Boot = USB CD/DVD
  • Second Boot = HDD

Installing the Windows 8.1 operating system
1. Attach an external USB CD/DVD drive to the system.
2. Insert the Windows 8.1 DVD into the drive and power on the system. During the operating system installation, a screen prompting you for the location to install the operating system and the SSD/HDD partition table is displayed.
4. Install the required drivers and patches for the operating system.
5. Follow the prompts until Windows 8.1 setup is complete.

The Toshiba SurePOS 500 contains some components that need specialized drivers in order to function properly. The following drivers must be installed. Reboot the system between each driver installation.

The only supported source of drivers for the Toshiba SurePOS 500 4852-x7x are the latest supported drivers on the Toshiba Global Commerce Solutions support site.

Install the following drivers
  • Video Driver
  • Touch Screen Driver
  • Windows Operating System Patches – Visit the Microsoft Windows Update support site for the latest patches at
Attention: Failing to install all of the required drivers might have an adverse effect on the stability or performance of the system.

Known Limitations 4852-x7x
[1] SurePOS 500 4852-x7x GFX driver does not support WDDM 1.3 features or optimization's. 4852-x7x only supports WDDM 1.2. WDDM 1.3 features are further explained here: This link details more information about the differences between WDDM 1.2 and WDDM 1.3
[2] When a USB touch display is attached to 4852-x7x, user may notice that the display goes through 2 align cycles to calibrate the monitor. Touch display works correctly after the align cycles are complete.
[3] If the user flips the display in Win 8.1 (CTRL+ALT+down arrow), user will notice that the touch coordinates do not follow the actual touch points automatically. To fix this, go to C:/drivers/touch/64bit and manually execute the EloEloVa.exe utility. This will bring-up the 3-point calibration program so then follow the prompts on the screen.
[4] The touch zone around the edge of the screen which enables charm bars to appear via touch is disabled by default. If user wants to use charm bars than they can be enabled via ELO control panel.

Publication number


Original publication date


Document information

More support for: SurePOS 500 Series

Version: 4852-x2x/4852-x6x/4961-x2x, 4852-x7x

Operating system(s): Platform Independent

Reference #: R7000396

Modified date: 2015-02-24