PUB: SurePOS 300 Operating System Installation Guide Models 34x and 35x,



This guide describes how to install the base operating system environment on the SurePOS 300 Models 33x/34x. This guide is intended for the person who will install the operating system for the 4810-x4x/x5x




Inside this manual, you will find the following topics

Part 1. Models E3H, 33H and 330 1
Chapter 1. Operating System Pre-Installation Procedures 3
BIOS Update and Configuration 3

Chapter 2. Installing Windows 2000 5
Requirements. 5
Configuring the Windows 2000 Professional Setup Diskettes 5
Configuring BIOS Setup 6
Installing the Operating System 7

Chapter 3. Installing Windows XP. 9
Requirements. 9
Configuring BIOS Setup 9
Installing the Operating System 9

Chapter 4. Installing the Windows 2000/Windows XP Drivers 11
SurePOS 300 Required Drivers. 11

Chapter 5. Installing Windows Embedded for Point Of Service on SurePOS
300 (Models E3H, 33H and 330) 13
Contents of files to be placed on WEPOS Install CDs for SurePOS 300 16

Chapter 6. Installing the IBM Retail Environment for SUSE LINUX 19

Chapter 7. Troubleshooting. 21
Part 2. Models x4x. 23

Chapter 8. Operating System Pre-Installation Procedures for x4x. 25
BIOS Update and Configuration. 25

Chapter 9. Installing Windows XP/Vista for Models x4x. 27
Requirements 27
Configuring BIOS Setup 27
Installing the Operating System. 27

Chapter 10. Installing the Windows XP/Vista Drivers for Models x4x. 29
SurePOS 300 Required Drivers. 29

Chapter 11. Installing WePOS and POSReady for Models x4x 31
Requirements 31
Configuring BIOS Setup 31
Installing the Operating System. 31

Chapter 12. Installing the WePOS and POSReady Drivers for Models x4xs 33
SurePOS 300 Required Drivers. 33

Chapter 13. Installing the IBM Retail Environment for SUSE LINUX 35

Chapter 14. Troubleshooting Models x4x 37
Troubleshooting Configuration Issues 38
USB memory key/USB CD-ROM drive are unable to boot 38

Part 3. Appendixes. 41
Notices 43
Trademarks 44

SurePOS 300, Windows 8.1 Support

Supported Systems
SurePOS 300 models 4810-x50 support Windows 8.1 64-bit.

Supported Versions
Windows Embedded 8.1 Industry Professional 64-bit
Windows Embedded 8.1 Professional 64-bit
Windows 8.1 Professional 64-bit

SurePOS 300 does not support preloaded Windows 8.1

Unsupported Versions
Windows 8.0 32 bit and 64-bit
Windows 8.1 32-bit

Windows 8.1 64-bit hardware and software requirements
The minimum requirements for Windows 8.1 64-bit installation are: 
1 GHz or faster processor 
20 GB minimum hard disk space 
USB or PS/2 PC keyboard 
External USB DVD-ROM 
Windows 8.1 64-bit installation DVD 

Manual Installation of Windows 8.1 64-bit
It is strongly recommended that you ensure each system has the latest BIOS level applied, and the default or optimized settings applied before beginning the installation process.

The Windows ® 8.1 installation process fully supports the Toshiba SurePOS 300 4810-x50. You do not have to make any special considerations when installing the operating system. Installing Windows 8.1 with a USB or CD/DVD does not require any modifications in order to install and use the operating system.

Configuring BIOS setup for Windows 8.1
To configure BIOS setup for a Windows 8.1 operating system, complete the following steps:
1. Power on the system and press DEL during POST to enter BIOS setup.
2. Enter the Advanced Boot Features menu.
3. Under the Boot Menu selections, make the following changes:
First Boot = USB CD/DVD
Second Boot = HDD

Installing the Windows 8.1 operating system
1. Attach an external USB CD/DVD drive to the system.
2. Insert the Windows 8.1 DVD into the drive and power on the system. During the operating system installation, a screen prompting you for the location to install the operating system and the SSD/HDD partition table is displayed.
4. Install the required drivers and patches for the operating system.
5. Follow the prompts until Windows 8.1 setup is complete.

The Toshiba SurePOS 300 contains some components that need specialized drivers in order to function properly. The following drivers must be installed. Reboot the system between each driver installation.

You can find the latest supported drivers for the Toshiba SurePOS 300 at the Toshiba Global Commerce Solutions support site at This is the only supported source of drivers for the Toshiba SurePOS 300 4810 x50.

Install the following drivers
Audio driver
Video Driver
Chipset driver
PCI-E serial driver
Windows Operating System Patches – Visit the Microsoft Windows Update support site for the latest patches at
Attention: Failing to install all of the required drivers might have an adverse effect on the stability or performance of the system.

Known Limitations 4810-x50
[1] SurePOS 300 4810-x50 GFX driver does not support WDDM 1.3 features or optimizations. 4810-x50 only supports WDDM 1.2. WDDM 1.3 features are further explained here: This link details more information about the differences between WDDM 1.2 and WDDM 1.3
[2] When a USB touch display is attached to 4810-x50, user may notice that the display goes through 2 align cycles to calibrate the monitor. Touch display works correctly after the align cycles are complete.
[3] It is recommended to use a monitor that supports at least 1024x768 resolution. TGCS 12 in. 4820 displays support a max. resolution of 800x600 so customer should expect to see a degraded visual experience in Windows 8.1 with these monitors. User will also see an "out-of-range" error message during Win 8.1 installation with a 12' monitor because the display does not support Win 8.1 native resolution of 1024x768. OS installation will continue to complete successfully in this situation however. 
[4] Windows 8.1 Metro-style apps will not run if the monitor is in 800x600 resolution. You can still run these applications from the desktop.
[5] User may experience glitches with video in VC1 1080p, H264 1080p 30 fps, or H264 1080p 24fps formats due to system not supporting WDDM 1.3.  
[6] 4810-x50 does not support WOL from S5 in Windows 8.1.
[7] If a USB keyboard attached to the system unit, do not press keys at the Win 8.1 OS boot logo screen. This can cause a BSOD

Publication number


Original publication date


Document information

More support for:

SurePOS 300 Series


33x, 34x/x4x

Operating system(s):

Windows 2000, Windows XP

Reference #:


Modified date:


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