Use this diagnostics package to troubleshoot hardware problems on POS systems. Use it also to update 4610 printer firmware, logos, fonts, messages and configuration.
Toshiba Diagnostics for POS Systems and Peripherals
Version 6.2.1 November 2013
This document provides information that assists you in installing the package on a memory key and instructs you in the general use of the diagnostics package. This one package will operate on a variety of systems. When you run them, you will also notice an easy to use graphical user interface. This tool also has an extensive set of SureMark Printer specific features to maintain firmware and configuration.
I Diagnostics Version
II Supported Systems
III Supported Memory Keys
IV BIOS Requirements
V Installing the Diagnostic Package on a Memory Key
VI Running the Diagnostic Package
VII Running Utilities
VIII Known Issues and limitations
IX Remote Diagnostics
New with this release:
- Keyboard navigation with Improved screen focus using PC-Doctor
- Added Models 35A and E5A to VPD Update Utility for 4810-35x model settings
- Fix FW Update function to make Device ID entry case-insensitive
- Fix issue with 4838-13x not booting with TGCS Diags
- Fix occasional system hang when retrieving Monitor EDID value
- Add new utility to Set MAC Address for Ethernet POS Printers
- Include 4820-1NR/2NR Printer FW EC 15.03
Instructions to setup 4610-1xx/2xx printers with ethernet cards
This document describes what you should do if your ethernet POS printer prints a message on the cash receipt station stating the printer does not have a MAC address.
Please read! Changes in minimum memory requirements!
PLEASE SEE README LINKS BELOW FOR IMPORTANT DETAILS
It is a simple process to install the package on a memory key. But first some important notes!
CAUTION: Be aware that if there is anything on the memory key, it will be
erased and it will be set up to be a bootable memory key.
IMPORTANT NOTE: If the memory key contains a protected area,
you may need to remove it prior to running the diagnostics install package.
A protected area on a key will prevent installation due to
lack of available space. A memory key of up to 4 GB in size can be
used for RSS Diagnostics installation
CAUTION: Following installation of the diagnostics package on a
memory key, the remaining free space is available for user files.
However, all memory key contents are deleted during the creation of
a partition in the installation process. Please save any
files you want to preserve to a secure place outside the memory key.
This also applies to subsequent package re-installations and
upgrades. Enhancements to media usage are being investigated for
inclusion in a future release.
Installing the Diagnostic Package on a Memory Key
- It is good practice to maintain a backup of the system on which you build
the memory key. For safety sake, you may want to run this installation
program on a machine whose data can be easily recovered.
- Download the Diagnostics file from the support website
- Execute file on a computer with Microsoft Windows XP or Windows 7 and follow the
-The program will tell you when it is finished.
- The installation process will tell you if there is insufficient space to install
the diagnostics on the memory key.
Firmware levels in package
|4610-TI3, TI4, TG3, TG4, TF6, TM6||
|4610-TI5, TM7, TF7||
|4610-2CR, 2NR, 1NR||
|Modular POS Keyboards||
MODULAR POS KEYBOARD FIRMWARE FILES ARE CURRENT
PRINTER FIRMWARE FILES ARE NOT CURRENT
There are three different packages in this release. The packages provide the same diagnostic support. The difference is in how they are used.
One package is the traditional package that is to be used to install onto a USB memory key. This supports use of system diagnostic activities initiated by a person at the same location as the system under test. See the README file specifically for the diagnostic package to be installed on a USB memory key for a complete explanation of this package and its capabilities.
The second package is to be used to run diagnostics remotely. In this scenario, a person PXE boots the diagnostic image through a network on the system unit under test. There is no requirement for a person to be physically in front of the system. You should be aware that the diagnostic tests for some of the devices on the system under test are not as extensive as the locally attended diagnostic package. This is because some tests require local intervention to run the complete suite of tests. For example, pressing the keys on the keyboard is needed to run the complete keyboard test suite. As many diagnostic tests as can be possibly run in the remote and unattended mode will be run. The results of the diagnostic run will be returned to a system you identify.
The third package is to be used to run diagnostics from a CD or DVD. In this scenario, you may be prohibited by store policy to run diagnostics from a USB memory key. After you unzip the CD file, you have an ISO file for you to burn onto a CD or DVD and then boot the system under test with that media. This supports use of the RSS system diagnostic activities initiated by a person at the same location as the system under test. See the CD README file specifically for the diagnostic package to be installed on a CD or DVD for a complete explanation of this package and its capabilities.
One diagnostic package is used for all Toshiba POS offerings now. There are no longer one diagnostic package for POS offerings announced in 2012 or later and a different diagnostic package for POS offerings prior to 2012.
Select the package that meets your needs...
|Download||RELEASE DATE||LANGUAGE||SIZE(Bytes)||Download Options|
|General Release Information||11 Sep 2013||English||92029||FTP|
|Network Attached 4610 Setup Instructions||12 Nov 2013||English||10000||FTP|
|Memory Key Package||8 Nov 2013||English||199105908||FTP|
|CD Readme||11 Sep 2013||English||14571||FTP|
|CD Package||8 Nov 2013||English||196779214||FTP|
|Remote Readme||11 Sep 2013||English||110711||FTP|
|Remote Package||8 Nov 2013||English||199942605||FTP|
|Point of Sale Hardware||SurePOS 700 Series||Download Package||Platform Independent||4800-721/741/781/C41, 4800-722/742/782/C42, 4800-723/743/783/C43, 4800-73x/75x, 4800-7x4, 4900-7x5|
|Point of Sale Hardware||Kiosk||Download Package||Platform Independent||4836-13x/4838-13x, 4838-3xx, 4838-5xx/7xx/9xx|
|Point of Sale Hardware||SurePOS 500 Series||Download Package||Platform Independent||4840-xx3, 4840-xx4, 4846-xx5, 4851-xx4/4951-xx4, 4852-x2x/4852-x6x/4961-x2x|
|Point of Sale Hardware||SurePOS 100 Series||Download Package||Platform Independent||4613-1x8|
|Point of Sale Hardware||SurePOS 300 Series||Download Package||Platform Independent||32x, 33x, 34x/x4x, 35x|
|Point of Sale Hardware||4820 SurePoint Solution Flat Panel Display||Download Package||Platform Independent||Version Independent|