TOSHIBA Diagnostics for POS Systems and Peripherals

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Abstract

Use this diagnostics package to troubleshoot hardware problems on POS systems. Use it also to update 4610 printer firmware, logos, fonts, messages and configuration.

Download Description

Toshiba Diagnostics for POS Systems and Peripherals

Version 7.0.1 April 2014

INTRODUCTION:
This document provides information that assists you in installing the package on a memory key and instructs you in the general use of the diagnostics package. This one package will operate on a variety of systems. When you run them, you will also notice an easy to use graphical user interface. This tool also has an extensive set of SureMark Printer specific features to maintain firmware and configuration.

README CONTENTS:
I Diagnostics Version
II Supported Systems
III Supported Memory Keys
IV BIOS Requirements
V Installing the Diagnostic Package on a Memory Key
VI Running the Diagnostic Package
VII Running Utilities
VIII Known Issues and limitations
IX Remote Diagnostics

New with this release:

- Support for POS Peripherals for Toshiba Tablet 6183-25x and 6183-21x
- Support for TCxWave 6140-x2x
- Ability to edit Sales Model
- Imaging of Diagnostics utilizes the whole memory key
- Fixed issue with slow boot on 4852-566
- Updated location of remote diagnostics properties files
- Ability to change firmware file for remote diagnostics in attended mode


Instructions to setup 4610-1xx/2xx printers with ethernet cards

This document describes what you should do if your ethernet POS printer prints a message on the cash receipt station stating the printer does not have a MAC address.
NoMACAddressInPrinter.txt


Please read! Minimum memory requirements!

DiagnosticsV7MemoryReq.txtDiagnosticsV7MemoryReq.txt

PLEASE SEE README LINKS BELOW FOR IMPORTANT DETAILS

Prerequisites

See Readme

Installation Instructions

It is a simple process to install the package on a memory key. But first some important notes!

CAUTION: Be aware that if there is anything on the memory key, it will be
erased and it will be set up to be a bootable memory key.

IMPORTANT NOTE: If the memory key contains a protected area,
you may need to remove it prior to running the diagnostics install package.
A protected area on a key will prevent installation due to
lack of available space. A memory key of up to 4 GB in size can be
used for RSS Diagnostics installation

CAUTION: Following installation of the diagnostics package on a
memory key, the remaining free space is available for user files.
However, all memory key contents are deleted during the creation of
a partition in the installation process. Please save any
files you want to preserve to a secure place outside the memory key.
This also applies to subsequent package re-installations and
upgrades. Enhancements to media usage are being investigated for
inclusion in a future release.

Installing the Diagnostic Package on a Memory Key

- It is good practice to maintain a backup of the system on which you build
the memory key. For safety sake, you may want to run this installation
program on a machine whose data can be easily recovered.
- Download the Diagnostics file from the support website
- Execute file on a computer with Microsoft Windows XP or Windows 7 and follow the
on-screen instructions.
-The program will tell you when it is finished.
- The installation process will tell you if there is insufficient space to install
the diagnostics on the memory key.

Download package

Firmware levels in package

Printer
Filename
FW Version
Current
4610-TI3, TI4, TG3, TG4, TF6, TM6
aip46mch.hex
56
Yes
4610-TI5, TM7, TF7
aip46mcd.hex
56
Yes
4610-TI8, TI9
aip46ti8.hex
78
Yes
4610-2CR, 2NR, 1NR
aip46v4.hex
15.03
Yes
Keyboards
Modular POS Keyboards
3.53
Yes
4820-21x/51x Keypad
4.09
Yes
MODULAR POS KEYBOARD FIRMWARE FILES ARE CURRENT

PRINTER FIRMWARE FILES ARE CURRENT

Printer Firmware Updates - Modular POS Keyboard Firmware Updates

There are three different packages in this release. The packages provide the same diagnostic support. The difference is in how they are used.

One package is the traditional package that is to be used to install onto a USB memory key. This supports use of system diagnostic activities initiated by a person at the same location as the system under test. See the README file specifically for the diagnostic package to be installed on a USB memory key for a complete explanation of this package and its capabilities.

The second package is to be used to run diagnostics remotely. In this scenario, a person PXE boots the diagnostic image through a network on the system unit under test. There is no requirement for a person to be physically in front of the system. You should be aware that the diagnostic tests for some of the devices on the system under test are not as extensive as the locally attended diagnostic package. This is because some tests require local intervention to run the complete suite of tests. For example, pressing the keys on the keyboard is needed to run the complete keyboard test suite. As many diagnostic tests as can be possibly run in the remote and unattended mode will be run. The results of the diagnostic run will be returned to a system you identify.

The third package is to be used to run diagnostics from a CD or DVD. In this scenario, you may be prohibited by store policy to run diagnostics from a USB memory key. After you unzip the CD file, you have an ISO file for you to burn onto a CD or DVD and then boot the system under test with that media. This supports use of the RSS system diagnostic activities initiated by a person at the same location as the system under test. See the CD README file specifically for the diagnostic package to be installed on a CD or DVD for a complete explanation of this package and its capabilities.

For system units having less than 512 MB of memory, use version 6.2.1 . This version will continue to support the same system units and I/O devices that it currently supports. It will not be updated to support products introduced after 2013. A link to the Memory Key version is labeled "Low Memory Diags".

One diagnostic package is used for all Toshiba POS offerings now. There are no longer one diagnostic package for POS offerings announced in 2012 or later and a different diagnostic package for POS offerings prior to 2012.

Select the package that meets your needs...

Download RELEASE DATE LANGUAGE SIZE(Bytes) Download Options
General Release Information 21 Apr 2014 English 47579 FTP
Network Attached 4610 Setup Instructions 12 Nov 2013 English 10000 FTP
Memory Key Package 21 Apr 2014 English 203181577 FTP
CD Readme 21 Apr 2014 English 4475 FTP
CD Package 21 Apr 2014 English 201040096 FTP
Remote Readme 21 Apr 2014 English 34847 FTP
Remote Package 10 Mar 2014 English 205046648 FTP
Low Memory Diags <512MB 8 Nov 2013 English 199105908 FTP

Cross reference information
Segment Product Component Platform Version Edition
Point of Sale Hardware SurePOS 700 Series Download Package Platform Independent 4800-721/741/781/C41, 4800-722/742/782/C42, 4800-723/743/783/C43, 4800-73x/75x, 4800-7x4, 4900-7x5
Point of Sale Hardware Kiosk Download Package Platform Independent 4836-13x/4838-13x, 4838-3xx, 4838-5xx/7xx/9xx
Point of Sale Hardware SurePOS 500 Series Download Package Platform Independent 4840-xx3, 4840-xx4, 4846-xx5, 4851-xx4/4951-xx4, 4852-x2x/4852-x6x/4961-x2x
Point of Sale Hardware SurePOS 100 Series Download Package Platform Independent 4613-1x8
Point of Sale Hardware SurePOS 300 Series Download Package Platform Independent 32x, 33x, 34x/x4x, 35x
Point of Sale Hardware 4820 SurePoint Solution Flat Panel Display Download Package Platform Independent Version Independent
Point of Sale Hardware TCxWave Downloads Platform Independent 6140-1xx
Point of Sale Hardware TCxFlight Not Applicable Platform Independent 21x/25x


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Document information


More support for:

SurePOS 300 Series
Download Package

Version:

32x, 33x, 34x/x4x, 35x

Operating system(s):

Platform Independent

Reference #:

R4000111

Modified date:

2014-04-21

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