Getting Started Guide: IBM SurePOS 500 4852-xx6

Technote (FAQ)


Question

The newest models of the SurePOS 500 family, the 4852-526 and 4852-566, have recently been introduced. Where can I obtain additional information about these products?

Answer

Getting started with the new IBM SurePOS 500 4852-xx6

Purpose :

The purpose of this document is to assist IBM customers and business partners with understanding and using the new IBM 4852-5x6 SurePOS 500 system. The document is intended to:

  • Provide an overview of the new model enhancements.
  • Define key technical information useful in adopting the platform.
  • Identify valuable links to obtain additional information.
  • Assist with resolving hardware and software challenges.
The content below is updated frequently so always check here for the latest tips based on feedback from other users. Please submit any updates, suggestions or corrections to us via TechLine.

Index Additional Links

- Overview
- New Model Offerings
- Education and Additional Resources
- Product Documentation
- Fast Facts
- New Features
- System Chipsets and Technical Details
- System Tailgates
- Power Consumption
- Serviceability Videos
- Photography
- Supported Operating Systems
- Preloads
- Integration Trays
- Weights and Dimensions
- Migration Considerations
- Eliminated Features
- POS Peripheral Drivers
- FAQ's
- Troubleshooting
- Support

- Features & Specifications
- Sales Information
- Pictorial Feature Guide
- Driver & Firmware Downloads
- User & Service Guide
- Knowledgebase FAQs
- Submit Questions to TechLine
O verview

4852-5x6 Introduction and Overview:

The entire SurePOS 500 family has been refreshed during 2009 and now includes new entry and premium models. These new models constitute a significant technological and functional enhancement to the current SurePOS 500 product line and can help make your retail environment the best it can be.

Key Product Enhancements:

  • Performance:

The core components of the 4852-5x6 have undergone significant enhancement in order to provide the performance, durability, reliability and investment protection expected of IBM POS. New SurePOS 500 4852-5x6 models now include the following:
      Premium Model: 4852-566
      • Intel E1500 Dual Core Celeron 2.2GHz
      • 160 GB or larger Serial ATA II Hard Disk Drive
      • DDR2 667MHz Memory (2 slots, 1GB standard/4GB Max)
      • 15" Display Tablet with Improved Infrared (IR) touch
      • Dual Independent Display (DIH) Capability Standard
      • Onboard Service Processor and Status LED's
      • PC Express Card slot (34/54mm)
      • Optional wireless USB dongle (Top mounted USB antenna cover)
      • Optional 4GB Modular Flash Drive. Also available as the primary/system drive.
      • Optional Biometric Reader
      • Optional 6.5" Non-Touch customer display

      Entry Model: 4852-526
      • Intel Celeron M 373 1.0Ghz, Fanless
      • 160 GB or larger Serial ATA II Hard Disk Drive
      • DDR2 400Mhz Memory (2 slots, 512MB standard/2GB Max)
      • 15" Display Tablet with 5 Wire Resistive Touch
      • Dual Independent Display (DIH) Capability Standard
      • Optional wireless USB dongle (Top mounted USB antenna cover)
      • Optional 4GB Modular Flash Drive. Also available as the primary/system drive.
      • Optional Biometric Reader
      • Optional 6.5" Non-Touch customer display
  • Efficiency

Both the entry and premium models now include an 80+ efficient power supply and are compliant with Energy Star v4.0 requirements*. Both new models also support 'Deep Sleep' capability and provide significantly enhanced energy savings opportunities when compared to the previous generation 4851 and 4846 products respectively.

*The 4852 is not an Energy Star logoed product, however the Energy Star V4 Tier 2 requirements for an Integrated Computer System have been met.
  • Serviceability:

The SurePOS 500 4852-5x6 serviceability, designed to allow maximum CRU "Customer Replaceable Units", continues in the market leading tradition introduced by the SurePOS 500 4846 product line, with improvements now consistent across both the entry and premium models. The virtually tool free design allows customers or field repair technicians to quickly and economically remove and replace modules thereby avoiding lengthy outages and simplifying recovery when needed.

The rear cover, HDD (if present), power supply, system memory, system tailgate, processor fan (premium model), display tablet, MSR, speaker assembly, integrated 2x20 display, biometric fingerprint reader and main system board can be removed without tools. The front bezel can also be easily separated from the LCD assembly, without the use of tools.
  • Design and Usability Enhancements

Both the styling and ergonomics have been improved to make this the sleekest and most capable SurePOS 500 yet!


New Model Offerings

At a Glance - New Model Offerings:

The following charts provide a summary of the 4852-5x6 offerings. Please refer to the Sales Manual and Pictorial Feature Guide for a detailed listing of standard and optional features.

Please note that the entry and premium models will GA on differing schedules. The premium model will GA on 9/18/2009 and the entry model will GA on 10/16/2009.

Base Machine Type: 4852

Model Designations:
First Character –
    5 = Standard
    E = Preloaded with Windows OS
    P = Europe ONLY Bundled with 4610-1NR (Upgradeable to 2-station 4610-2NR)
Second Character –
    2 – Entry Level (Resistive Touch,512Mb RAM standard)
    6 – Premium Level (IR Touch, 1Gb RAM standard)
Third Character – Warranty Level
    6 – Standard
    D- Depot








Aside from the processor and chipset components, the primary difference between the entry and premium models is the presence of the following on the premium model:
  • Infrared touch
  • Service Processor and Status LEDs'
  • Multimedia support, (onboard speakers and headphone, microphone jack)
  • PC Express Card slot
  • Two additional PC USB ports on the tailgate

SurePOS 500 Express:

A new SurePOS 500 Express model will also be made available. It is based on the entry model 4852-E26, however it will have a different machine type and model number designation. Please note the following:
  • The SurePOS 500 Express machine type will be 4961.
  • From a technology perspective, the SurePOS 500 Express system unit is identical to the 4852-526.
  • There will be two express models available, the E2S and E2A, differing only in their warranty type, IOR and Depot respectively.
  • All SurePOS 500 4961 Express models will be preloaded with Windows POSReady.
  • All SurePOS 500 4961 Express models include a 4610 single station printer, with options for USB and RS232 connectivity.
  • Additional chargeable features are also available with the 4961 Express model.
  • Please consult the SurePOS Product Page and Sales Manual for additional information.


Education and Additional Resources

A wealth of product education and resources, both sales and technical, is available via the following links:

IBM SurePOS 500 4852-5x6 Product Education:

The following links may be used to access the available course materials:

STG SMART Zone and PartnerWorld University Systems College - Your source for IBM Retail Store Solutions and other STG product education
IBM Retail Store Solutions Technical Education - Your source for Retail Store Solutions customer education

IBM Customers: http://www.ibm.com/services/weblectures/retailed
IBM Business Partners: http://www.ibm.com/services/weblectures/dlv/systems
IBM Employees: http://lt.be.ibm.com/smartzone

IBM SurePOS 500 4852-5x6 Additional Resources:

Pictorial Feature Guide - A comprehensive listing of available features in an intuitive easy to use format.

IBM Retail Store Solutions support site: - Main support entry portal for IBM Retail Store Solutions products.

SurePOS 500 Support Page: - Main support entry portal for the SurePOS 500.

You may also wish to reference the following Getting Started Guides for an introduction to the other models in the SurePOS 500 family:


SurePOS 500 4846-5x5

SurePOS 500 4840-xx3/xx4

For detailed information on our compelling RSS I/O offerings, please reference the following Getting Started Guides on the Knowledgebase: (Please note that not all I/O options specified can be ordered as part of the base SurePOS 500 offering structure).

IBM 4610-2CR/2NR SureMark Printer Getting Started Guide

IBM 4610-1NR SureMark Printer Getting Started Guide

IBM Modular POS Keyboards Getting Started Guide




Product Documentation

IBM SurePOS 500 4852-5x6 Product Documentation:

Numerous documents are available for the SurePOS 500 Platform. Please review the following, relating specifically to the 4852:

SurePOS 500 4852 5x6 Planning, Installation and Operations Guide: Installing and Using the SurePOS 500 system.

SurePOS 500 4852 5x6 Hardware Service Guide: Part numbers, diagnostic and removal/replacement procedures.

SurePOS 500 4852 5x6 Operating System Installation Guide: Guide to installation of the operating system and required driver packages.

SurePOS 500 4852 5x6 System Technical Reference: Platform low level technical details. Available via TechLine request.

SurePOS 500 4852 5x6 User Guide: User reference including specifics on system configuration and customization.

Fast Facts

4852-5x6 Fast Facts:
  • The 4852 premium model now includes a dual core E1500 2.2 GHz Intel processor, standard. This makes the new 4852-566 the most powerful SurePOS 500 yet!
  • Both the entry and premium models now include an 80+ efficient power supply and support 'deep sleep' capability. These enhancements represent significant energy savings opportunities when compared to the previous generation 4851 and 4846 models.

Extending IBM’s commitment to Eco-Friendliness, the new 4852-5x6 terminals minimize landfill waste and carbon emissions by using new packaging materials that consist mostly of recycled post-consumer materials.
  • For ease of service, the entry and premium models now have the same mechanical form factor and share the same serviceability improvements.
  • The infrared touch display used on the 4852-5x6 premium model has been enhanced to include the unintentional touch capability found on our current AnyPlace Kiosk models.
  • The 4852 now includes an optional 6.5" VGA customer display that may be used to further enhance the customer shopping experience and leverage full video capability on a customer facing screen.
  • The 4852 entry and premium models now support dual independent display capability (DIH) standard, without the use of an optional secondary video adapter.
  • The 4852 now supports a 'zero HDD' configuration which includes the Modular Flash Drive (MFD) as the primary system drive. A POSReady preload is also available on the MFD.
  • The 4852-5x6 tower is 48mm shallower than the 4846, making even more counter space available.
  • The 4852 display tablet bezel is also narrower. This provides a smaller appearance from the front of the machine, while preserving the same 15" screen size.
  • Retail (keyboard) integration trays from earlier SurePOS 500 systems may be used with the new 4852 models, through the use of a tray upgrade kit. The kit contains a new mounting plate and filler panels and it represents a significant investment protection opportunity for those wishing to carry their existing retail integration trays forward to the 4852.
  • For enhanced security, the 4852 now includes several security screw locations for those desiring a higher level of physical security for the POS. Security screw locations are provided on the rear cover, the power supply and the memory cover. The security screws are described in Chapter 5 of the Installation and Service Guide.
  • For more flexibility the 4852 now supports XFlash bios update capabilities, allowing bios to be updated under Windows.
  • For enhanced usability, the display tablet is now height adjustable, offering plus/minus 25mm in height adjustment.
  • The premium model now supports 1GB ethernet speeds and includes TPM (Trusted Platform Module) support.
  • The entry model now includes a FANLESS processor. A single fan is present in the power supply.
  • For better performance, the entry model 4852 now includes 512MB RAM standard and the premium model includes 1GB RAM, as the standard configuration.
  • The powered/non-powered serial ports used on the 4852 tailgate are now 9 pin D shell connectors. The RJ45->DB9 adapter cable, used on the 4846 and 4840-xx3/xx4 models, is no longer required.
  • A new distributed VFD cable, containing the 9 pin powered connector, is now available via FC 5939/5942 (1.0m/3.8m lengths).
  • If a 15 pin powered RS232 cable needs to be connected to the 4852, for example to power an existing distributed VFD, an adapter cable, feature code FC 7498 is now available. This adapter converts the new 9 pin powered RS232 port found on the 4852, to the original 15 pin powered connector found on the previous generation SurePOS 500's.
  • Recovery CD's for the preloaded models are now provided in DVD format.

New Features


4852-5x6 - New Feature Offerings:

The following new features are being introduced on the 4852 SurePOS 500. All features noted are compatible with both the entry and premium models.

Please see the Pictorial Feature Guide for feature codes and part numbers

6.5" Customer Display

The SurePOS 500 4852-5x6 now includes an optional 6.5" customer facing display.




Customer Display Fast Facts:
  • The display is a non-touch LED backlit display, supporting a native panel resolution of 640x480.
  • This new display is supported on both the entry and premium 4852 systems. Please see the Sales Manual and Pictorial Feature Guide for specific feature codes.
  • The 6.5" customer display, integrated 2x20 display and rear 4820 display mount, are mutually exclusive. Only one may be installed on the 4852 at a time.
  • The display supports an "OSD" or On Screen Display, to configure display attributes. Menu options for 'Auto Adjust', 'Manual Adjust', 'Color Temperature', 'Brightness/Contrast', 'OSD timeout setting' and 'Factory Reset' are available. The OSD is accessed in the same manner as the current 4820 display, by simultaneously pressing both the brightness up and down buttons.
  • The display is powered from the 12v USB port on the system tailgate.
  • Video content is provided via the VGA port present on the tailgate of both the entry and premium models.
  • Both the entry and premium systems support dual independent video natively, using the on board video chipset. An optional secondary video adapter is neither needed nor offered.
  • It is not necessary to remove the 6.5" display in order to service the unit.
  • The display does not have it's own machine type or serial number. It is offered only as a feature of the 4852.
  • The 6.5" display includes a VESA 75mm hole pattern, through which it attaches to its mounting plate.
  • The optional 6.5" VGA display is neither offered nor supported on any other SurePOS or AnyPlace Kiosk system units.
  • The 6.5" customer display remembers its last power state. As such, it does not need to be individually powered on if the following are true:
    • The 6.5" display is powered via the 12v USB port on the system tailgate.
    • The display was on, when the 4852 was powered off.


Redesigned 4820 Mount

The SurePOS 500 4852 now offers a redesigned 4820 mount that can be used to mount a 12" or 15" 4820 on the back of the system unit or the integration tray. The new mount also brings the display closer to the system unit and provides a more streamlined appearance.



Rear 4820 Mount Fast Facts:
  • A separate mounting foot is no longer required when attaching the 4820 to a freestanding SurePOS 500 system.
  • The rear 4820 mount is also supported on the integration tray.
  • It is not necessary to remove the existing 4852 base plate, when attaching the rear 4820 mount to the new 4852.
  • The mount is available through a single 4852 feature code, FC 4295 and it includes the bracket, covers and screws.
      NOTE: The 4820 cables, (power and video signal), are not included with the 4295 feature. It is necessary to order these separately. The 0.8m integrated lengths should be appropriate.
  • The rear mounted 4820, optional 6.5" customer display and integrated 2x20 display are mutually exclusive, only one may be installed on the system at a time.
  • When the rear mounted 4820 is used in conjunction with the pinpad mount, the pinpad mount extender plate may be required.


Biometric Fingerprint Reader

The SurePOS 500 now offers an integrated biometric fingerprint reader.




Fingerprint Reader Fast Facts:
  • The SurePOS 500 biometric reader utilizes a Digital Personna 4500 engine and is interface compatible with the fingerprint reader used on our newly redesigned keyboards.
  • The fingerprint reader may be installed on either the left or right side of the display tablet. If the reader is installed on the right hand side of the tablet, the integrated MSR may not be present.
  • By default, the fingerprint reader comes configured for installation on the left hand side of the tablet. If a right hand mounting is desired, the mounting bracket must be unscrewed from the fingerprint reader, moved to the other side of the reader and then reattached.
  • The interface to the fingerprint reader is USB only. It connects to one of the USB ports on the back of the display tablet. As the connection is USB only, the fingerprint reader is not supported under DOS.
  • The biometric reader is fully supported as a UPOS device and both OPOS and JavaPOS drivers are available.
  • Additional information on using the finger print reader, is available in our Keyboard Getting Started Guide available in the RSS Knowledgebase.

Enhanced integrated MSR

The 4852 SurePOS 500 now includes an enhanced 3 track MSR.




MSR Fast Facts:
  • The MSR continues to operate in either Keyboard Wedge or RS232 mode, as selected by the slide switch on the underside of the MSR itself and the corresponding 'MSR Communication Mode' setting on the 'Integrated Peripherals' panel in CMOS setup.
  • When operating in RS232 mode, the MSR communicates on Com3 at 19200,n,8,1.
  • Although the MSR is electrically compatible with previous models, the attach points have been modified and the 4852 MSR is not interchangeable with previous models.
  • To enhance ease of use for the operator, the MSR card slot has been angled at 45 degrees.

Pinpad Mount

The 4852 SurePOS 500 now includes an optional pin pad mount, which attaches to the rear of the system unit.




Pinpad Mount Fast Facts
  • The mount is designed to accommodate an Ingenico 6550 or Verifone MX870 payment terminal. Other payment terminals with the same mounting pattern may also be compatible.
  • The mount also includes an optional extender plate. The extender may be required if the pin pad mount is used in conjunction with a rear 4820 display.
  • Other pin pads may work with the existing mount, however if the hole pattern is found to be incompatible and a different configuration is required, an RPQ would be necessary.
  • The pinpad mount may not be used in conjunction with the integration tray.

Customizable 'Skins'

The 4852-5x6 now includes attach points to which customizable 'skins' or signage may be attached. This provides the customer with the ability to uniquely brand their 4852 systems and create a custom appearance for their point of sale device.

The metric sizes and the locations of the signage points are described in the Installation Guide, Appendix “C.

System Chipsets and Technical Details


System Chipsets and Technical Details:

The following table describes the 4852 entry and premium model technical specifications:


    4852-52x Entry Model
    4852-56x Premium Model
    Processor
    Intel Celeron M 373 1.0Ghz, FANLESS
    400 MHz FSB, 512KB L2
    Dual Core Celeron E1500 Conroe (2.2GHz, 512KB L2, 800 MHz FSB)
    Processor
    Socket
    Not Pluggable - Soldered only
    Intel LGA775 socket
    Chipset
    Intel 910GMLE /ICH6M
    Intel Q35/ICH9
    BIOS
    Award
    Award
    Memory Interface
    (a)
    DDR2 400Mhz
    Memory DIMM Sizes:
    512MB
    1GB
    2GB

    Maximum Total (two slots): 2GB
    DDR2 667Mhz
    Memory DIMM Sizes:
    1GB
    2GB

    Maximum Total (two slots): 4GB
    LCD
1024x768 15-in TFT (2 bulb hi-bright)
Touch Sensor
    ELO 5-wire Resistive Touch
    ELO Infrared Touch
    Unintentional Touch circuit - vibration sensing
    Video
    Intel "Integrated Graphics Device" with integrated Dual Independent output.
    Intel "Integrated Graphics Device" with integrated Dual Independent output
    Video Memory
    Up to 128MB via Intel DVMT driver
    1MB or 8MB pre-allocated for non DVMT systems (DOS)
    Up to 256MB via Intel DVMT driver
    Pre-allocated memory for non DVMT systems (DOS)
    Audio
    None
    Headphone & Microphone ports
    Integrated Stereo Speakers
    Mass Storage
SATA II HDD Size: 160GB
1.5Gbs
SATA II HDD Size: 160GB
3.0Gbs
    LAN
    (b)
      10/100 Mb, Intel MAC embedded in 910GMLE / Intel EP82562GT PHY
      802.11 wireless LAN is supported via USB Dongle
      10/100Mb/1000Mb, Broadcom BCM5755 MAC/PHY with TPM

      802.11 Wireless - Via USB Dongle or by ExpressCard Slot
    Expansion
    Slot
    None
    Single ExpressCard 34/54mm Slot
    I/O Ports and Connectors
    (1x) 15 pin VGA
    (1x) 12v Powered USB
    (1X)24V powered USB
    (5X) Standard USB
    (1X)Powered RS232 (9 pin)
    (3X)Standard RS232
    (2X)Cash drawer ports
    PS/2 Keyboard and PS/2 mouse
    (1x) 15 pin VGA
    (1X)12V powered USB
    (1X)24V powered USB
    (7x) Standard USB
    (1X)Powered RS232 (9 pin)
    (3X)Standard RS232
    (2X)Cash drawer ports
    PS/2 Keyboard and PS/2 mouse
    Integrated I/O Devices - Tablet
Biometric Fingerprint Reader - Digital Persona 4500 module
    Magnetic Stripe Reader (MSR)
Biometric Fingerprint Reader - Digital Persona 4500 module
    Magnetic Stripe Reader (MSR)
    Integrated I/O Devices - Tower
Integrated 2x20 serial VFD Integrated2X20 serial VFD
Audio port for Headphone/Microphone
Stereo Speakers
    Modular Flash Drive
uSSD flash drive
Size: 4GB
Port: USB header on main board
    Service Processor
None
RMA supported
RenesasH8 2116 Microcontroller
HW Sensor Alerting and SEL logging

(a) dual channel memory
DDR2 dual channel memory interface. When in dual channel mode the effective memory bandwidth is doubled. The memory interface has four modes of operation:

1. Single Channel Mode - One DIMM installed
2. Single Channel Mode - Two DIMMs of different sizes installed
3. Low performance dual channel mode - Two DIMMs of matching sizes installed
4. High performance dual channel mode - Two DIMMs of matching sizes and identical construction (exact same DRAM ICs) installed

These modes are automatically configured by the system BIOS at power on when the memory is detected.

The need for dual channel memory operation is dependent on the operating system and application. Some configurations will benefit greatly from dual channel mode and on others the difference will not be measurable. Evaluation of the need for dual channel memory operation should be done on a solution by solution basis.

If for some reason the high performance dual channel mode is required, please contact your IBM Sales representative to request an RPQ to ensure that properly matched DIMMs are installed.

(b) LAN LEDs
Left LED States
– Off - 10 Mb mode
– On - 100/1000 Mbit (1000 Mbit premium model only)
Right LED States
– Off - No link
– On - Good Link
– Blink – network activity

Service Processor:

The IBM SurePOS 500 4852-566 features an embedded service processor which acts as a hardware diagnostic aid. The following items are monitored by the service processor:
  • Power supply voltages
  • CPU Fan/Temperature
  • Memory
  • Hard Disk

When any of the listed subsystems encounter a problem, the IBM SurePOS 500 4852-566 provides various methods by which to diagnose it:
  • An icon on the side of the system illuminates indicating the related subsystem.
  • The system event log in BIOS POST, maintains a record of each occurrence.
  • RMA (Remote Management Agent) forwards the relevant information to the management console.

This section will provide information about what constitutes a hardware fault.

Fault Conditions

Hardware Faults
Note: When any hardware fault occurs, the hardware fault LED will illuminate on the LCD tablet indicating a failure has occurred.

CPU Fan → The CPU fan is determined to be malfunctioning if both of the following conditions are met:
  • The CPU temperature exceeds 74C
  • The CPU fan is not spinning for 1 contiguous minute
When a fault occurs, the icon for the fan on the side of the system illuminates indicating a malfunction and an event is logged in the system event log.

Power Supply → The power supply is determined to be malfunctioning if it operates out of regulation for 1 contiguous minute.
When a fault occurs, the icon for the power supply on the side of the system illuminates indicating a malfunction and an event is logged in the system event log.

Memory → The memory fault icon will illuminate if the memory fails the POST memory test.
When a fault occurs, the icon for the memory on the side of the system illuminates indicating a malfunction and an event is logged in the system event log.

Hard Disk → The hard disk LED will illuminate if the hard disk fails the POST hard disk diagnostic.
When a fault occurs, the icon for the hard disk on the side of the system illuminates indicating a malfunction and an event is logged in the system event log.

Non Hardware Faults
CMOS Checksum Error → An error is logged in the system event log when a CMOS checksum error occurs.

Primary BIOS ROM Corrupt → If the primary BIOS ROM is corrupted, an error is logged in the system event log.

Please note that the service processor also has resident firmware, it is updated via separate firmware update process.


System Tailgates


Rear panel Input/Output - 4852-526 Entry Model:

To access the I/O ports, remove the rear cover. Press down on the small thumb latch at the top center of the cover and swing it out and away from the system unit. The following connections are available:

Note: Hover the mouse over a port, to display a brief description:

Cash Drawer Port - 3B 24v. Also accessible via Com4 Cash Drawer Port 3A 24v. Also accessible via Com4 Ethernet Port - 10/100 mbit 24v Powered USB. Typically used for printer. +10%, -1%, 2.5 A Continuous, 5.0 A peak 12v Powered USB. +5v, +12v. PC USB x 2. +5v, +5%,-7%, 0.5 A each port. PS/2 Keyboard Port. +5v, +5%,-7%,  2.26 A. PS/2 Mouse Port. +5v, +5%,-7%,  2.26 A. Standard RS232 Port - Typically accessible as Com1 Standard RS232 Port - Typically accessible as Com2 Standard RS232 Port - Typically accessible as Com6 Secondary Video Output - Managed by onboard video chipset. DIH (Dual Independent Head) supported by default. Powered RS232 port. +5v +12v, +5%,-7%,1.0 A. Typically accessible via Com4. Also shared with Integrated VFD and Cash Drawer. Bios configuration may be required for desired mode of operation.


Rear panel Input/Output - 4852-566 Premium Model:

Note: Hover the mouse over a port, to display a brief description:

Cash Drawer port 3A 24v. Also accessible via Com4. Cash Drawer Port 3B - 24v. Also accessible via Com4. Ethernet Port. 10/100/1000 mbit. 24v Powered USB. Typically used for printer. +10%,-1%, 2.5 A Continuous, 5.0 A peak 12v Powered USB. +5v, +12v. PC USB x 2. +5v, +5%,-7%, 0.5 A each port. PS/2 Keyboard Port. +5v, +5%,-7%,  2.26 A. PS/2 Mouse Port. +5v, +5%,-7%,  2.26 A. Standard RS232 Port. Typically accessible as Com1 Standard RS232 Port. Typically accessible as Com2 Standard RS232 Port. Typically accessible via Com6 Secondary Video Output. Managed by onboard video chipset. Dual Independent Head (DIH) supported by default. Powered RS232 port. +5v +12v, +5%,-7%,1.0 A. Typically accessible via Com4. Also shared with Integrated VFD and Cash Drawer. Bios configuration may be required for desired mode of operation.

4852-5x6 Serial Ports:

Due to the SuperIO chipset technology used on the 4852-5x6, each serial port supports a discrete I/O address and IRQ. A PCI Serial Port driver package is neither required nor supported. Individual port configuration is performed in CMOS Setup. Please note that the touch I/O Address and IRQ on Com5 is fixed and is not alterable via CMOS Setup.

Default Serial Port Enumeration:

Serial port A ---------------------- Appears as COM1
Serial port B ----------------------- Appears as COM2
Serial port C ---------------------- Appears as COM6
Serial port D (Powered - 9 pin DShell) ----------- Appears as COM4 - Ordinarily used for external customer display
Cash drawer port 3A --------------------- Shares COM4
Cash drawer port 3B --------------------- Shares COM4
Integrated 2x20 Display ---------------- Shares COM4. Internal connector on the system board.

Integrated MSR and 2x20:

The 4852-5x6 MSR and integrated 2x20 are functionally compatible with the MSR and integrated 2x20 used on the 4846 models, however the physical attachment of these devices has changed. This means that the existing 4846 MSR and 2x20 can not be carried forward to the 4852 platform.

By default, the integrated MSR continues to be accessible via Com3 at 19200,n,8,1 and the integrated 2x20 display though Com4 at 9600,n,8,1.

Power Consumption

The following table describes the power consumption values for the 4852-5x6 and the advantages gained by utilization of the newly supported deep sleep capability.


State
4852-526
Entry Model
4851-514
Entry Model
Off
1.3 watts
3 watts
Suspend to RAM (S3)
2.2 watts
N/A
Standby (S1)
23 watts
36 watts
On (Idle)
39 watts
55 watts

State
4852-566
Premium Model
4846-565
Premium Model
Off
1.5 watts
1.1 watts
Suspend to RAM (S3)
2.2 watts
N/A
Standby (S1)
30 watts
67 watts
On (Idle)
50 watts
94 watts

Serviceability Videos

The following serviceability videos show the enhanced serviceability found on both the entry and premium 4852 systems.

Photography

An informal album is available for use in technical manuals and presentations.

Prototype units were used in the photos. Functionally they are the same as the production models, however they have a shiny finish. The models we ship have a textured finish, the same as the previous generation SurePOS 500's.

Supported Operating Systems

Supported Operating Systems

The 4852-5x6 supports the following operating systems on both the entry and premium models:
  • PC DOS 2000
  • Windows POSReady
  • Windows Embedded for Point of Service (WEPOS 1.1 Update)
  • Windows XP Professional
  • SUSE Linux Enterprise Server v11.0

Note(s):
  • System images from previous SurePOS 500 platforms may not be moved directly to the 4852-5x6. It is necessary to perform a new Operating System load.
  • Support for additional operating systems may be available via RPQ.

Procedures for installing the operating system and required chipset driver packages are available here.

Required Chipset Drivers:

The following chipset drivers are required on the 4852-5x6 models. The driver install packages may be obtained from the main SurePOS 500 product support page. Please select the link for the platform you are installing.
Each driver package contains its own installation instructions. The default settings provided during the installation are sufficient. The recommended driver installation sequence is as follows. (A reboot between each package install is also advisable).
  • Intel® INF Driver
  • Ethernet Driver
  • Video Driver
  • Audio Driver (Premium Model 566 only)
  • Touch Driver

Windows Operating System Patches - Please visit the Microsoft Windows Update support site for the latest patches at http://windowsupdate.microsoft.com/
Attention: Failing to install all of the required drivers might have an adverse impact on the stability and/or performance of the system.

Unattended Driver Installation:

Unattended driver installation is also supported. The syntax to perform an unattended driver installation is documented in the readme included with the driver package.

For additional information about 4852-5x6 operating system installations, please reference the 4852-5x6 Operating System Installation Guide:

Preloads

Available Preloads

The new 4852 models provide enhanced Windows preload capabilities. The O/S version is selected via feature code at the time of product ordering. Please also note the available media types and the schedule at which the different preloads become available.

Please remember to also order a recovery CD when placing a preloaded system order.

Premium Model Preloads:

Preload Media
Availability Date
Windows POSReady - Primary Modular Flash Drive (MFD)*
Windows POSReady - Primary HDD
Windows XP Pro - Primary HDD
Product GA - 9/18
Windows Embedded for Point of Service (WEPOS) - Primary HDD
11/20

Entry Model Preloads:

Preload Media
Availability Date
Windows POSReady - Primary Modular Flash Drive (MFD)*
Product GA - 10/16
Windows POSReady - Primary HDD
Windows XP Pro - Primary HDD
Windows Embedded for Point of Service (WEPOS) - Primary HDD
11/20


*Please note that when the Modular Flash Drive (MFD) is ordered as the primary drive, it replaces the Hard Disk Drive (HDD). An HDD is neither installed in, nor included with, the system. When the MFD is ordered as a secondary drive it is shipped with the system, uninstalled, as a pick pack item. An HDD is present and installed. It is expected that an RPQ providing a method to order an MES HDD, will be made available in the future.

For additional information on RSS Preloads, please reference the Preloads FAQ document.


Integration Trays

Several changes have been made to the integration tray offerings for the 4852. To simplify the product structure and make field ordering easier, the 4852 will standardize on the Retail Countertop/Full Size Cash Drawer integration tray. This change provides enhanced capabilities for tray users.

Please note the following:
  • The Retail Countertop/Full Size Cash Drawer integration tray will be the only tray offered and it is available on the 4852 as feature code 6129.



  • The following additional points should be considered:
    • The 6129 tray provides the ability to use either the dual station 4610 printer or the single station 4610 printer.
    • A printer filler panel is already included in the tray kit for customers that do not integrate a printer.
    • The 6129 tray can be installed on either the full size cash drawer or the counter top.
    • The 6129 tray provides the ability to integrate a keyboard. A filler panel is available via feature code 6126, if a keyboard is not used.
    • The 6129 tray supports the mounting of a rear 4820 display.

Please also note the following:
    • The 4852 can not be mounted in the center of the tray, if the printer is not present.
    • The tray does not provide the ability to mount a distributed pole display on the right side of the tray.
    • The pinpad mount can not be used in conjunction with the integration tray.
  • A new adapter kit, Feature code 6131, which allows usage of the 4852 on previous 4846, 4840 and 4851 retail (with keyboard) integration trays, has also been made available. The kit is not compatible with 4846, 4840 and 4851 food service integration trays.



  • The FC 6002 Cash Drawer integration tray used on the 4846 (illustration below) has not been carried forward and is not available on the 4852.


  • The FC 6003 Counter Top integration tray used on the 4846 (illustration below) has not been carried forward and is not available on the 4852.



Weights and Dimensions


4852-5x6 Weights and Dimensions:

The following tables provide a summary of the dimensional characteristics of the 4852-5x6

Note: All Dimensions are given with the Tablet tilted at 15 degrees from vertical (Tablet parallel with Tower)

    Item
    Weight
    Tower + 15-in. Tablet
    12.3 kg (27 lbs)
    Integrated 2x20 Display
    0.17 kg (0.38 lbs)
    Distributed 2x20 Display
    0.55 kg (1.2 lbs)
    Distributed APA Display
    0.73 kg (1.6 lbs)
    MSR (3 track or JUCC)
    0.19 kg (0.41 lbs)

Item

Height, mm (inch)

Width, mm (inch)

Depth, mm (inch)

Weight, kg (lbs)
System -15” LCD 382(15.0) 359(14.13) 253(9.96) 12.3 kg (27 lbs)
3-track MSR Adds 37 (1.46) 0.19 kg (0.41 lbs)
JUCC MSR Adds 37 (1.46) 0.19 kg (0.41 lbs)
Integrated 2X20 0.17 kg (0.38 lbs)
Distributed 2X20 0.55 kg (1.2 lbs)
Cash Drawer Mount TBD TBD

Dimensions with Peripherals and Trays are in Appendix “C” of the Planning and Service Guide


Migration Considerations

Migration Considerations

The peripheral migration matrix can help identify cabling requirements when migrating existing peripherals forward to the 4852.


Eliminated Features

Features eliminated from the 4852-5x6 Offerings:

The following is a partial list of features eliminated from the 4852-5x6.
  • Food Service Integration Tray
  • Counter top integration tray.
  • Please see the Integration Tray section of the document for additional details.
  • Cash Drawer Mounting foot. The cash drawer mounting foot is not needed on the 4852 as the rear 4820 mount can be attached directly to the 4852 system, without it.

Note: Additional feature changes may also apply. Please consult your IBM Sales Manual, the Pictorial Feature Guide and the eConfig tool for a complete listing of standard and optional features available on the 4852.


POS Peripheral Drivers


POS Peripheral Drivers:

The supported POS peripheral driver set for the 4852-5x6 platform is UPOS 1.12.1 or later.

FAQs

Q:
The onboard service processor monitors several voltages, does it also monitor the +24v printer circuit?
A:
No, the 24v line can vary significantly under load. The service processor monitors and provides alerts for the 12v, 5v, and 3.3v power supply voltages.
Q:
Is there a headphone detection patch available/required for the premium model? (In order to disable the speakers when a headphone is inserted).
A:
No, headphone jack detection is automatically enabled in the driver. No additional patches are required.
Q:
How do I selectively enable/disable individual USB ports? For example, disable the front USB port on the tablet.
A:
The new and improved Intel chipsets provide a mechanism by which power can be removed from a specific USB port. To disable any given USB port, power is removed from it via CMOS configuration settings. The settings are found on 'Power Management Setup -> Power Port Control' in CMOS Setup.
Q:
How do I configure dual display modes (Clone, etc) for the second video output?
A:
Extended desktop is configured from within the Windows Display Properties. A display configuration utility is provided in order to configure video adapter modes. It is available via the downloads links on the SurePOS 500 support page.
Troubleshooting


Service and Diagnostics:

The IBM SurePOS 500 4852-5x6 uses the new USB key based and/or remote capable diagnostic utilities:


Support



For technical support and assistance, please use IBM Retail Store Solutions' TechLine. Based on the subject of your inquiry, click the appropriate link below.

General Questions Ordering
FRU Part Numbers
Cables
Integration Trays
Hardware Questions Usage
Compatibility
Driver Questions UPOS, JavaPOS or OPOS

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Document information


More support for:

SurePOS 500 Series
General

Version:

4852-x2x/4852-x6x/4961-x2x

Operating system(s):

Platform Independent

Reference #:

R1004369

Modified date:

2013-11-15

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