Getting Started Guide: SurePOS 300 – (4810-x4x / 4910-x4x)

Technote (FAQ)


Question

This is the FIRST place to look for information on the new SurePOS 300 terminal – type 4810 / 4910 – x4x. The Getting Started Guide has an overview, options, dimensions, driver information, pictures, migration tips, troubleshooting and links to additional support pages.

Answer

The content below is being updated frequently so always check here for the latest tips based on feedback from other users. Please email any updates, suggestions or corrections to us.


Document History:

01/18 - Initial Release

Index
- Overview
- Fast Facts
- Quick Links
- FAQs
- Specifications
- Dimensions, Weight, Power and Environmental
- Supported OSs, Drivers and Preloads
- Photography & Videos- Migration Considerations
- Troubleshooting
- Support
Overview

The IBM SurePOS 300 (model x4x) Series is the latest generation of the entry-point, affordable and planet friendly point-of-sale solutions from IBM designed for mid-market retailers who want to enhance the customer experience, increase employee productivity, and improve operational efficiency.

Offering the smallest footprint in the IBM portfolio, this POS solution provides the versatility and performance demanded by the retail environment. Optimized for distributed configurations and designed with serviceability in mind, this modular POS terminal uses breakthrough energy-efficient technology to help retailers move towards a more sustainable, green business and reduce costs along the way.

The new technology is offered in two new models (340 and E40). Model E40 is preloaded with Microsoft® WEPOS operating system.

Administrative Models 34A and E4A are identical to Models 340 and E40; however, Models 34A and E4A have Depot Warranty Service.

Fast Facts
Powerful yet Efficient Using a 1GHz Ultra Low Voltage (ULV) Intel Celeron Mobile 373 Processor and Intel 910GMLE/ICH6M chipsets and a high efficiency power supply (80+), the new SurePOS 300 terminal has enough power to run the most demanding retail applications while staying energy efficient and minimizing heat dissipation. Designed to reduce energy consumption by 35% in normal operating conditions, and by an additional 47% when placed in deep sleep mode (S3); And with its fanless processor, the new SurePOS 300 runs virtually silent.
Save Space 37% smaller than the previous model (33x) - ultimately translates to an $84 saving in valuable counter space.
Versatile With its modular RS-232 or USB SurePorts and a full set of complementing PC ports, the new SurePOS 300 terminal offers plentiful and diverse POS and PC connectivity ports, out-of-box, to accommodate the most demanding configurations.
Easy to Service The new SurePOS 300 (model 34x) POS terminal is designed to with service in mind. With the exception of the system motherboard, all major internal components, including RAM, Hard Drive, Power Supply and MFD, are accessible without the need for any tools. Not to mention a front USB port for easy and convenient in-store service.
Main Changes
from previous model
- 10% faster 1 GHz ULV Intel Celeron Mobile 373 processor
- Larger and faster Processor L1/L2 Cache (32 KB / 512 KB)
- Faster RAM (std. 512 MB DDR2 667 MHz - max 2 GB)
- Larger video memory (up to 128 MB shared vs. 64 MB)
- Larger and faster SATA II hard drive (160 GB @ 7,200 RPM)
- 4 GB internal USB 2.0 Micro Flash Drive (MFD) option
- Std. RS-232 SurePort with a powered USB SurePort option
- Powered RS-232 ports use 9-pin d-shell rather than 15 pin
- Integrated dual-head video adapter for dual display config
- Front service PC USB port
- Support deep sleep (S3) mode
- Toolless access to main components
- Quieter than previous models (single power-supply fan)
- No internal PCI slot, CD-ROM nor parallel port

Quick Links
FAQs

Q:
Could I restore my older SurePOS 300 (model 33x) Operating System image to the new SurePOS 300 (model x4x) terminal and expect it to work properly?
A:
No. The new SurePOS 300 terminal has a completely different motherboard and new chipsets. You will have to re-install your operating system from scratch followed by the system-unit drivers (ethernet, video, audio, etc.) specifically for the newer terminal in order for the operating system to operate properly. Please, follow the directions in the Operating Systems Installation Guide (link above) for step-by-step instructions on how to install your operating system and the required system-unit drivers.
Q:
Why did you eliminate the PCI Slot in the new SurePOS 300 terminal?
A:
After studying numerous deployed SurePOS 300 configurations, we realized that the vast majority of the PCI slot utilization on those configurations was for a secondary video adapter. With that in mind, we proceeded to implement the new SurePOS 300 mainboard design with an integrated dual-head video accelerator to natively accommodate the need for a secondary video adapter – eliminating the need for the PCI slot all together. Eliminating the PCI-slot also helped us achieve the smallest foot-print possible.
Q:
Why did you eliminate the Parallel port on the new SurePOS 300 terminal?
A:
Simply because the majority of the POS and PC peripherals are moving away from the legacy parallel and into a more common interface such as USB. For those customers requiring a parallel adapter still, there are plenty of USB-to-Parallel adapter dongles to accommodate this need.
Q:
Why did you switch from a 15-pin D-shell RS-232 connector to a 9-pin D-shell connector for the powered RS-232 ports?
A:
Mainly to be able to fit as many ports as possible on the on the terminal’s tail-gate while maintaining the proper spacing between the ports.
Q:
What is “Deep Sleep” mode?
A:
Deep Sleep (a.k.a. “Standby” or “Save to RAM”) is one of the Advanced Configuration and Power Interface (ACPI) standard’s sleep states. When entering this state, the terminal goes into a deeper sleep state by turning off power to the main components of the system such as processor, hard drives, fans, etc. Data is saved to the RAM which stays powered, but is left in slow-refresh mode. The main benefits of the S3 mode is greater savings on energy consumption and a faster wake-up time.
Q:
How do I enable the S3 Standby on the new SurePOS 300 terminal?
A:
First off, you need to insure that system BIOS is set to the proper setting. To do that, boot the system and hit the <DEL> key to enter system setup when prompted. From the main AWARD BIOS CMOS Setup Utility menu, navigate to the “Power Management Setup” menu option and hit Enter. Once there, set the “ACPI Suspend Type” to “S3 (STR)” or to “S1 & S3”. Next, save and exit the BIOS setup utility, then restart the system into your Operating System. When the BIOS is set to “S1 & S3”, Windows will choose to enter either the S1 or S3 mode. This decision is controlled and configured within Windows power settings (Control Panel > Power Settings). However, most ACPI aware Linux distributions allow the system to enter either S1 or S3 independently. The mode entered can be controlled programmatically, or by the end user.
Q:
Could I wake my SurePOS 300 model x4x from S3 mode using my touch screen, USB keyboard and/or mouse?
A:
Yes. However, if using a USB device to wake the terminal up (USB touch screen, USB mouse/KBD), below are some settings which should be considered when configuring USB wake capability:

1- ACPI Suspend Type Determines the ACPI suspend type the system enters when the operating system→ enters suspend.


2- Wake from USB 1 & 2 in S3 When enabled, resume capable devices attached to standard USB ports 1→ & 2 on the rear of the system can be used to resume the system from either an ACPI S1(Power on Suspend) or ACPI S3(Suspend to RAM) power state. When disabled, devices attached to standard USB ports 1 & 2 on the rear of the system can only be used to resume the system from an ACPI S1(Power on Suspend) power state.


3- Wake from 12V USB in S3 When enabled, self-powered resume capable devices attached to SurePort→ D on FRU P/N 44V2026 or SurePort A on FRU P/N 44V2025 can be used to resume the system from either an ACPI S1(Power on Suspend) or ACPI S3(Suspend to RAM) power state. When disabled, self-powered resume capable devices attached to SurePort D on FRU P/N 44V2026 or SurePort A on FRU P/N 44V2025 can only be used to resume the system from an ACPI S1(Power on Suspend) power state.
Q:
What are the pinouts for the 9-pin D-shell powered RS-232 connector?
A:
The pinouts for the female 9-pin D-shell powered RS-232 connector is as follows:

Pin Signal Direction
1 12V Output
2 Received Data (RxD) Input
3 Transmitted Data (TxD) Output
4 Data Terminal Ready (DTR) Output
5 Common Ground
6 Data Set Ready (DSR) Input
7 Request To Send (RTS) Output
8 Clear To Send (CTS) Input
9 5V Output
Q:
I would like to convert the powered RS-232 ports to standard RS-232 ports. Is there any way to disable the 12V/5V on these ports and restore the standard RS-232 signals?
A:
Yes there is. There are several 3-pin jumpers on the SurePOS 300 terminal that controls the power settings for the powered RS-232 ports. The ports have independent control jumpers that can be used to change one or more of the ports from Powered to Standard.



First, for the three powered RS-232 ports located on the SurePort adapter (ports D, E and F), the 3-pin jumpers are JP1 through JP6. The default settings for these jumpers (as shipped from the plant) use pins 1&2 which enable the 12V and 5V power signals on these ports. To disable both the 5V and 12V signals and restore the standard RS-232 signals instead (DCD and RI), move the jumpers for JP1 through JP6 from pins 1&2 to pins 2&3.

Second, for the one powered RS-232 port located on the main system board (port C), the 3-pin jumpers that control power and signals are JP2 and JP3 (located on the motherboard near the powered RS-232 port). The default settings for these jumpers (as shipped from the plant) use pins 1&2 which enable the 12V and 5V power signals on port C. To disable both the 5V and 12V signals and restore the standard RS-232 signals instead (DCD and RI), move the jumpers for JP2 and JP3 (located on the motherboard) from pins 1&2 to pins 2&3.

Once the above is done, the following standard RS-232 pinout signals are restored to the powered RS-232 ports:

Pin Signal Direction
1 Carrier Detect (DCD) Input
2 Received Data (RxD) Input
3 Transmitted Data (TxD) Output
4 Data Terminal Ready (DTR) Output
5 Common Ground
6 Data Set Ready (DSR) Input
7 Request To Send (RTS) Output
8 Clear To Send (CTS) Input
9 Ring Indicator (RI) Input
Q:
What are the power load ratings for the new SurePOS 300 x4x connectors?
A:
The following are the power load ratings for the SurePOS 300 x4x connectors:

Port Voltage Spec. Tolerance Maximum current
USB (3x) 5V +5, -5% 0.5 A
Powered USB 5V +5, -5% 0.5 A
12V +5, -5% 1.5 A
24V (nominal 25.3V) +4, -4% 3.0 A continuous, 5.0 A peak
Powered RS232 5V +5, -10% 1.0 A
12V +5, -5% 1.0 A
Cash Drawer 24V (nominal 25.3V) +4, -4% 1.0 A
Keyboard 5V +5, -5% 1.0 A
Mouse 5V +5, -5% 1.0 A

Specifications

SurePOS 300 – 4810 / 4910
(model 33H/330/E3H)
SurePOS 300 – 4810/4910
(model 340/E40/34A/E4A)
Processor Intel Celeron 2GHz (P4)
128KB L2 Cash
Intel ULV Celeron M 373 (1GHz)
32KB L1 Cash / 512KB L2 Cash
Chipset Intel 845GV / ICH4
400 MHz FSB
Intel 910GMLE / ICH6M
400 MHz FSB
Base Memory 256MB 400MHz DDR DIMM
Dual-channel PC-2100, 240 pin
2GB max total memory
2 sockets
512MB base 400MHz DDR2 DIMM
Single-channel PC2-3200, 240 pin, CL3
2GB max total memory
2 sockets
Internal Storage 40GB SATA @ 5,400 RPM
CD-ROM Drive
160GB SATA II @ 7,200 RPM
USB 4 GB Micro Flash Drive (MFD) option
Video Single AGP Video Accelerator
Up to 64MB shared DVMT VRAM
Up to 1600x1200 resolution
Dual-head PCI Express Media Accelerator 900
Up to 128 MB shared DVMT VRAM
Up to 2048 x 1536 resolution
Serial Ports 2x Standard; 4x Powered 2x Standard; 1x Powered (see SurePorts)
USB Ports 2x PC USB; 2x 12V; 1x 24V 3x PC USB
SurePorts None 3x Pow. RS232, 1x 12V USB, 1x 24V USB (Std.)
OR
4x 12V USB, 1x 24V USB (Optional Feature)
Cash Drawer 1x 1x
Parallel Port 1x 0x
Ethernet 10/100 10/100
Expansion Slots 1x PCI N/A
.

Dimensions, Weight, Power and Environmental

Dimensions & Weight

System Height, mm (inch) Width, mm (inch) Depth, mm (inch) Weight, kg (lbs)
90 mm (3.54 in.) 245 mm (9.65 in.) 257 mm (10.12 in.) 4.53 kg (10 lb.)


Power

Power Supply 200 Watt (80% efficient) 110V – 240V internal auto-ranging power supply
Power Load The overall 12V load cannot exceed 3A, and the overall 5V load including any devices attached to the PC USB ports cannot exceed 3.5A. Combined the Wake-enabled PS/2 Keyboard and Mouse ports, USB ports 1 & 2, and the 12V USB port can only support a maximum 5V load of 1.5A without the Micro-Flash Drive (MFD) installed or 1.2A with the MFD installed..


Power LED Operation

System State
LED State or operation
Off - No AC supplied
Off
Off - AC supplied
Blip, .5Hz 12.5% (250ms on, 1750ms off)
4 second power off (Power button held for 4 seconds)
Blip, .5Hz 12.5% (250ms on, 1750ms off)
On (Post)
Blinking 500ms on/500 ms off
On (Normal operation after post 8Bh)
LED On
S1 (Standby)
Blinking 500ms on /500ms off
S3 (Suspend to RAM)
Blinking 500ms on /500ms off


Environmental

Condition
Temp Limits (Dry Bulb)
Relative Humidity
Operating / Standby
5 to 40°
8 to 80 %
Powered off (AC applied)
0 to 52°C
5 to 95 %
Storage (packaged)
0 to 60°C
5 to 80 %
Shipment (packaged)
-40 to 60°C
5 to 100 %

Supported OSs, Drivers and Preloads

Supported Operating Systems

Family
Operating System version
Windows - Windows Embedded POSReady 2009 (next generation of WEPOS)
- Windows Embedded for Point of Service (WEPOS) v. 1.x
- Windows XP Professional SP3 (32-bit)
- Windows Vista Business Edition SP1 (32-bit)
- Windows Embedded Standard 2009 (a.k.a XP Embedded)
Linux - IBM Retail Environment for SUSE Linux (IRES)
- Other Linux distributions via RPQ
DOS - PC DOS 2000

UPOS Drivers (OPOS/JavaPOS) Support

Family
Driver Version
OPOS
JavaPOS

Preloaded Operating Systems Options

Family
Operating System
Windows - Windows Embedded for Point of Service (WEPOS) v. 1.1 Update
- Windows XP Professional SP3 (32-bit) via upgrade feature
- Windows Embedded POSReady 2009 (available by end of March/09)
Linux - N/A
DOS - N/A


Photography & Videos


Photos:

A collection of photos for use in technical manuals and presentations.


Demonstration Videos
SurePOS 300 Service (Hi Res)
High Resolution video that demonstrates how easy it is to service the SurePOS 300 (model 34x)
SurePOS 300 Service (Lo Res)
Low Resolution video that demonstrates how easy it is to service the SurePOS 300 (model 34x)
SurePOS 300 Green Flash Demo
Flash demo (.EXE) of the green features of the SurePOS 300 (model 34x) terminals
SurePOS 300 Green Flash Demo
Flash demo (.SWF) of the green features of the SurePOS 300 (model 34x) terminals
SurePOS 300 Memory Access Demo
Flash demo (.SWF) demonstrating ease of access to the SurePOS 300 (model 34x) memory modules

Support


For technical support and assistance, please use IBM Retail Store Solutions' TechLine. Based on the subject of your inquiry, click the appropriate link below.

General Questions Ordering, FRU Part Numbers, Cables, etc.
Hardware Questions Usage, Compatibility
Driver Questions UPOS, JavaPOS or OPOS

Rate this page:

(0 users)Average rating

Document information


More support for:

SurePOS 300 Series
General

Version:

34x/x4x

Operating system(s):

Platform Independent

Reference #:

R1004286

Modified date:

2009-04-14

Translate my page

Machine Translation