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WEPOS, Requesting Recovery CDs
 Technote (FAQ)
 
Question
I need a Recovery CD for an IBM POS Terminal that came with Windows preloaded on the system unit. How do I get them?
 
Answer
If you have purchased an IBM Point-of-Sale terminal with one of the Embedded Microsoft Windows operating systems preloaded (XP Professional for Embedded Systems, Windows Embedded for Point of Service, Vista for Embedded Systems, etc.), you may be entitled to order a preload recovery media. In case of data corruption or a hard drive failure, the recovery media can be used to restore the original IBM shipped Windows image.

All recovery media for the current preloaded Point of Sale terminals are orderable via machine specific MES Feature Codes. Please, consult the Sales Pages for the specific Feature Code number for your particular terminal and Operating System version. Kindly, specify the machine Type, Model and Serial Number in your MES order to insure proper entitlement. Any MES Feature Code orders for recovery media without the machine Type, Model and Serial Number will be rejected without notification. If you are NOT familiar with the MES ordering system or need additional information about the IBM preloaded Windows terminals or the MES ordering system, please consult the Preloads FAQ, your IBM Sales Representative or the IBM Reseller that your purchased your preloaded terminal(s) from.

Orders for recovery media for preloaded terminals that came to end-of-life (models listed below) are no longer available via the "Recovery CDs Web Request Form". Requests for these older recovery media (ONLY for the following models) must be submitted to TechLine. To speed up processing, kindly, specify the following in your TechLine request: Machine Type/Model/Serial Number, full name, ship-to address, e-mail and phone number.

End-of-Life Preloaded Terminals:

MTM Model
Preload Model
4840-563
4840-W63
4840-53Z
4840-W3Z 
4840-54Z
4840-W4z
4840-55Z
4840-W5z
4840-56Z
4840-W6z
4840-533
4840-W33
4840-543
4840-W43
4840-553
4840-W53
4810-32H
4810-W2H
4800-741
4800-W41
4800-781
4800-W81
4835-153
4835-15W

Please note that the restoration of the IBM preloads recovery media is destructive and will wipe out ALL data residing on your installed drive(s). Please, insure that you back-up all critical data on all your drives prior to using the recovery media. Further, these recovery CDs or DvDs are specific to IBM Point of Sale Terminals and will not work on any other system units or PCs.

 
 
 

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Document information
 Product categories:
 Hardware
 Point of Sale (POS) and Self Service Hardware
 Point of Sale Periperals
 General
 General
 Operating system(s):
  Platform Independent
 Version:
  Version Independent
 Reference #:
  R1004259
 IBM Group:
 Point of Sale
 Modified date:
 2008-11-17

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