Getting Started Guide: SurePOS 700 (4800-7x3)

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Where can I obtain additional information about the SurePOS 700 (4800-7x3) products?

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Getting started with the IBM SurePOS 700 (4800-7X3)

Purpose:

    The purpose of this document is to assist IBM customers and business partners with understanding and using the IBM 4800-7X3 SurePOS 700 system. The document is intended to:
    • Provide an overview of the new model enhancements.
    • Define key technical information useful in adopting the platform.
    • Identify valuable links to obtain additional information.
    • Assist with resolving hardware and software challenges.

Quick Links -- IBM Retail Store Solutions Support Web Site:
Applicable Models: 723, 743, 783, C43, E23, E43 and E83

NOTE: For information on the new IBM SurePOS 700 (4800-7x4) models, please refer to the Getting Started Guide here -> http://www.ibm.com/support/docview.wss?rs=219&uid=pos1R1004488



4800-7X3 Introduction and Overview:
    The IBM SurePOS 700 family, the 4800-7X3, constitutes a significant technological and functional enhancement to the previous SurePOS 700 product line. This premium POS system can help make your retail environment the best it can be with several new retail-hardened SurePOS 700 Series models.

Key Product Enhancements:

    • Performance: The core components of the 4800-7X3 have undergone significant technology enhancement to provide the performance, durability, reliability and investment protection expected of IBM POS. New SurePOS 700 7X3 models now include the following in order to provide better performance and support of future technology and Operating Systems.
    • Intel Core 2 Duo, Celeron 440, and VIA C7-D processors
    • SATA HDD
    • DDRII Memory
    • RAID
    • Dual Video Standard
    • Serviceability: The IBM SurePOS 700 Series, the premier point-of-sale (POS) solution in the retail industry, now delivers simplified management and enhanced service features that help retailers implement their customer-centric initiatives and maintain a highly differentiated business, while reducing IT costs.
    IBM Light-Path Management and IBM Remote Management Agent V2 are included in all models of the IBM SurePOS 700 Series to provide proactive monitoring and remote updates. Systems also feature a virtually tool-free design for easy serviceability through secure front access to the system unit. This allows store employees to replace units and swap out parts quickly and easily—helping to ensure maximum uptime and reduce service costs. An optional cable arm provides complete front-side access to rear cabling without having to move the system unit from its normal position at the POS, further enhancing serviceability.


Model Offerings:
    The following chart describes the 4800-7X3 model structure:
    MTM
    Geo
    Description
    Comments
    4800-783
    All
    “Z” US, CA
    This model is the premier model with the latest processor technology from Intel. Model for the performance oriented customer.
    Intel Core 2 Duo E4300
    (1.8GHz/800MHz FSB/2MB L2 cache)
    160GB SATA HDD Standard
    512MB DDR 2 Base memory
    10/100/1000 Ethernet
    RAID 0 and 1 support
    Dual VGA Video outputs
    Service Processor
    4800-743
    All
    “Z” US, CA
    This model focused on performance and value. The latest processor technology in the Celeron 440 offers better performance and lower power usage over previous Celeron processors.
    Intel Celeron 440
    (2.0GHz/800MHz FSB/512KB L2 cache)
    512MB DDR 2 Base memory
    10/100/1000 Ethernet
    RAID 0 and 1 support
    Dual VGA Video outputs
    Service Processor
    4800-C43
    All
    “Z” US, CA
    This model is the controller model for 4690 applications. Based on the 743 model, this model is comes without the peripheral I/O SurePorts installed.
    Intel Celeron 440
    (2.0GHz/800MHz FSB/512KB L2 cache)
    80GB SATA HDD Standard
    512MB DDR 2 Base memory
    10/100/1000 Ethernet
    RAID 0 and 1 support
    Dual VGA Video outputs
    Service Processor
    4800-723
    All
    “Z” US, CA
    This model is often referred to as the “Entry model” but offers a very functional model for the POS environment. Shares many of the key features with the other models such as light path management.
    VIA C7 (2GHz/800MHz FSB)
    256MB DDR 2 Base memory
    10/100 Ethernet
    RAID 0 and 1 support
    Dual VGA Video outputs
    Service Processor


Photographs:
    The SurePOS 700 offers a wide variety of wide, narrow, integrated or distributed configurations. The systems come in three base colors litho, storm, or iron gray.





    7X3 Serviceability Enhancements



    Service drawer access to all components



    Front drive access




    Locking media door and covers



    Light Path Diagnostic assistance



    Slide tray for system unit service




    Optional Cable Management Arm, allows for total front access of system service tray and cables. Recommended for additional reduction in service time.

SurePort configurat ions:


Base SurePorts

2 38V or 24V Cash Drawer Ports
1 24V Powered USB
2 12V Powered USB


RS485 Upper SurePort

9B, 4A, 5A, 7


Powered USB Upper SurePorts

5 12V Powered USB



Powered RS232 Upper SurePorts

3 Power RS232 ports
BASE System I/O Ports

PC Keyboard and Mouse ports
Models 783, 743, C43 4 RS232 ports on base system
Model 723 Optional Feature to add 2 addition base RS232 ports
2 VGA outputs.
2 PC standard USB ports
Models 783, 743, C43 10/100/1000 Ethernet port
Model 723 10/100 Ethernet port
All models audio input/output/microphone

Fast Facts:
    Light Path Management
    The 7X3 models are the first point of sale systems from IBM to leverage server technology to increase serviceability, reliability and uptime. Utilizing a dedicated service processor, the POS is continually monitored on all critical operating parameters. An overview of the Light Path Management is included in the service processor overview available here -> http://www.ibm.com/support/docview.wss?rs=219&uid=pos1R1003968

    Trusted Platform Module
    Trusted Platform Module (TPM) feature is key to a hardware enforced tamper proof system. The TPM functions are starting to be incorporated in operating systems like Windows Vista utilizing Bitlocker software and Linux security module to secure data and platform protection. For more information on the TPM: http://www.ibm.com/support/docview.wss?rs=219&uid=pos1R1003970

    Power Consumption Improvements
    Enabled with the latest power savings processor technology, the SurePOS 700-7x3 show great power saving improvement while delivering better performance. For more information on the power consumption of IBM Retail Store Solution products, refer to the following document: http://www.ibm.com/support/docview.wss?rs=219&uid=pos1R1002297

    Dual Video Standard

    Product
    attribute
    Performance
    4800-783
    Value
    4800-743
    Entry
    4800-723
    Video
    VIA DeltaChrome IGP
    (2) 9 Pin VGA
    Dual Display standard
    VIA DeltaChrome IGP
    (2) 9 Pin VGA
    Dual Display standard
    VIA UniChrome Pro
    (2) 9 Pin VGA
    Dual display standard
    Video
    memory
    256MB max, shared with system memory
    256MB max, shared with system memory
    64MB max, shared with system memory
    Primary
    Resolution
    2048 x1536.
    Video Standard 2K
    2048 x1536.
    Video Standard 2K
    1600 x1200.
    UXGA
    Secondary
    Resolution
    1024 X 768
    Standard 15” LCD
    1024 X 768
    Standard 15” LCD
    1024 X 768
    Standard 15” LCD
    Driver Support
    Windows. 4690 and NLPOS IRES2, DOS (will use video subsystem in standard mode)
    Windows. 4690 and NLPOS IRES2, DOS (will use video subsystem in standard mode)
    Windows. 4690 and NLPOS IRES2, DOS (will use video subsystem in standard mode)
      For DVI capability refer to Feature Code 7358

Features:
    The pictorial feature guide is a visual aid in identifying features available on the 7X3 models. The current products Feature Guide can be found here: http://www.ibm.com/support/docview.wss?rs=219&uid=pos1R1003844

    Note: Additional feature changes may also apply. Please consult your IBM Sales Manual and/or the eConfig tool for a full list of features currently available on the 4800-7X3.

Dimensional Information:
    The following table provides a comparative summary of the dimensions and weights associated with the 4800-7X3. No significant dimensional changes between the previous models and the new 7X3 models. New models are 3 lbs lighter due to reduced cabling and cooling components.
Wide
Wide
with UPS
Narrow
Width
435mm
17.4”
435mm
17.4”
320mm
12.6”
Depth
475mm
18.7”
475mm
18.7”
475mm
18.7”
Height
117.3mm
4.62”
117.3mm
4.62”
117.3mm
4.62”
Weight
13.2 kg
29 lbs
19.1 kg
42 lbs
11.4 kg
25 lbs

System Chipsets and Technical Details:
    The following table describes the 4800-7X3 technical specifications:
    Product attribute
    Performance
    4800-783
    Value
    4800-743
    Entry
    4800-723
    CPU
    Intel E4300 Core 2 Duo
    Intel 440 Celeron
    VIA C7-D 2.0GHz
    Memory
    667MHz DDR2 DIMMs, 512MB standard
    4GB max,
    2 sockets
    667MHz DDR2 DIMMs,
    512MB standard
    4GB max,
    2 sockets
    533MHz DDR2 DIMMs,
    256MB standard
    2GB max,
    2 sockets
    NVRAM

    Service Processor
    128KB

    Renesas H8S2116
    128KB

    Renesas H8S2116
    128KB

    Renesas H8S2116
    Hard disk
    1 or 2 160GB 1 or larger SATA II, 7200 RPM
    (1 disk is standard)

    RAID 0, 1
    0, 1 or 2 80GB 1 or larger SATA II, 7200 RPM
    (1 disk is standard)

    RAID 0, 1
    0, 1 or 2 80GB 1 or larger SATA II, 7200 RPM
    (no HDD standard)

    RAID 0, 1
    Video
    2 analog VGA interfaces

    VIA DeltaChrome IGP

    Dual display support standard
    2 analog VGA interfaces

    VIA DeltaChrome IGP

    Dual display support standard
    2 analog VGA interfaces

    VIA UniChrome Pro

    Dual display support standard
    Video memory
    256MB max, shared with system memory
    256MB max, shared with system memory
    64MB max, shared with system memory
    LAN
    Broadcom BCM5755KFBG
    10/100/1000Mb + TPM
    Broadcom BCM5755KFBG
    10/100/1000Mb + TPM
    Broadcom
    BCM4401KFBG
    10/100Mb
    Slots
    1 PCI and 1 x1 Lane PCI Express
    (appx 1/2 length)
    (195mm/7.6” max)
    1 PCI and 1 x1 Lane PCI Express
    (appx 1/2 length)
    (195mm/7.6” max)
    1 PCI and 1 x1 Lane PCI Express
    (appx 1/2 length)
    (195mm/7.6” max)
    Floppy
    external USB optional
    external USB optional
    external USB optional
    CD ROM
    (option)
    - internal CD-R/W - DVD
    - external USB
    boot support included
    - internal CD-R/W - DVD
    - external USB
    boot support included
    - internal CD-R/W - DVD
    - external USB
    boot support included
    Standby power
    Internal UPS
    (option – wide only)
    Internal UPS
    (option – wide only)
    Internal UPS
    (option – wide only)
    Audio
    Rear:
    Mic in, Line in/out
    Front: headphone out
    Rear:
    Mic in, Line in/out
    Front: headphone out
    Rear:
    Mic in, Line in/out
    Front: None
    PC I/O
    PS2 keyboard
    PS2 mouse
    2x PC USB 2.0 on rear
    1x 12V POS USB 2.0 on front
    4x RS-232 (unpowered)
    PS2 keyboard
    PS2 mouse
    2x PC USB 2.0 on rear
    1x 12V POS USB 2.0 on front
    4x RS-232 (unpowered)
    PS2 keyboard
    PS2 mouse
    2x PC USB 2.0 on rear
    2x RS-232 (unpowered)
      (a) dual channel memory
      DDR2 dual channel memory interface. When in dual channel mode the effective memory bandwidth is doubled. The memory interface has four modes of operation:

      1. Single Channel Mode - One DIMM installed
      2. Single Channel Mode - Two DIMMs of different sizes installed
      3. Low performance dual channel mode - Two DIMMs of matching sizes installed
      4. High performance dual channel mode - Two DIMMs of matching sizes and identical construction (exact same DRAM ICs) installed

      These modes are automatically configured by the system BIOS at power on when the memory is detected.

      The need for dual channel memory operation is dependent on the operating system and application. Some configurations will benefit greatly from dual channel mode and on others the difference will not be measurable. Evaluation of the need for dual channel memory operation should be done on a solution by solution basis.

      If for some reason the high performance dual channel mode is required, please contact your IBM Sales representative to request an RPQ to ensure that properly matched DIMMs are installed.

      (b) LAN LEDs
      Left LED States 723
      Off - 10 Mb
      Green - 100 Mb
      Amber – 1000Mb
      Right LED States
      – Off - No link
      – On - Good Link
      - Blink – network activity
Supported Operating Systems:
    The following Operating Systems are currently supported on the 4800-7X3:
    • PC DOS 2000
    • Windows 2000
    • Windows XP
    • Windows Embedded for Point of Service (WEPOS)
    • POSReady 2009
    • Windows Vista
    • 4690 V5R2 1/11
    • IRES, SUSE Linux Enterprise for POS 11, SP1

    Note(s):
    • System images from previous SurePOS 700 platforms may not be moved directly to the 4800-7X3. It is necessary to perform a new Operating System load.
    • Microsoft Vista support is planned.
Required Chipset Drivers:
    The following chipset drivers are required on the 4800-7X3 models. The driver install packages may be obtained online -> http://www.ibm.com/support/dlsearch.wss?rs=219&r=30&q=DWN4800-7x3

    Please note that all packages must be installed in the order specified, and a reboot is recommended after each package has been installed.

    Each driver package contains its own installation instructions. The default settings provided during the installation are sufficient.
    • Network
    • Windows Operating System Patches (Visit the Microsoft Windows Update support site for the latest patches at: http://windowsupdate.microsoft.com/ Note: Do not download Hardware updates)
    • Chipset
    • Video (primary, then secondary, if installed)
    • Touch
    • Audio

    For additional information about 4800-7X3 operating system installations, please reference the 4800-7X3 Operating System Installation Guide, available online -> http://www2.clearlake.ibm.com/store/support/html/surepos700.html

POS Peripheral Drivers:
Service and Diagnostics Diskette: SurePOS 700 Technical Support:

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Document information


More support for:

SurePOS 700 Series
General

Version:

4800-723/743/783/C43

Operating system(s):

4690, DOS, Linux, Windows 2000, Windows Vista, Windows XP

Software edition:

1

Reference #:

R1003969

Modified date:

2012-02-20

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