June, 2013 - Tivoli Storage Manager Customer Support Technical Information Newsletter

Welcome to the Tivoli Storage Manager (TSM) technical support information update. This communication is designed to help you derive maximum value from your TSM software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Storage Manager On-Line Self-Help Resources:

• Support Portal for Tivoli Storage Manger allows you to find technical content, answers, solutions and much more.
• Tivoli Storage Manager Version Information Center - Find information about installing, configuring, maintaining, and using TSM v6.1.
• Tivoli Loves Your Feedback! - - Help us serve you better by sharing your feedback!

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News and Flash documents for Tivoli Storage Manager

Flash
TSM 5.5 and 6.1 EOS April 30, 2014
Windows activation status might be incorrect after a full system restore
Inactive backup objects may be expired incorrectly

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Technote and FAQ documents for Tivoli Storage Manager

Most Recent
Tivoli Storage Manager client setup in a firewall environment
Configuring DB2 and Tivoli Storage Manager in Unix / Linux
Server hang when cancelling a client backup
Explaining the dsmserv.v6lock lock file
ANS0326E This node has exceeded its maximum number of mount points
Restore VM completes successfully but Windows VM guest does not boot.
Incorrect directory permissions after alternate node restore
"Deployment Engine failed to initialize." during installation
DBMEMPERCENT option does not update instance_memory configuration parameter
ANR0162W DB2 SQL2219 Reorg error
ANR9999D ... DoBackQryGroups ... Group info exceeds max
dsmadmc command is slow in making a connection to server
Online DB2 backups fail with Tivoli Storage Manager API errors
ANS1071E occasionally seen during backup

Did this month's information help to resolve or prevent any technical issues? Please Select Here >> > Yes or No

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Download and Fixes documents for Tivoli Storage Manager

• Latest TSM Server and Client Downloads - Fix Packs and Interim Fixes - This page has the server and client download links to the latest fix packs and interim fixes by version.
• Recommendations for TSM Client and Server Fixes - This document answers the frequently asked question, what product version does IBM recommend?
• Tivoli APAR notification page - Contains a list of some open or recently closed APARs that may impact you.

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Complimentary Training

Upcoming Events
18 July 2013 - Tivoli Storage Manager Monitoring and Reporting
25 June 2013 - Setting Tivoli Storage Manager Server Options

• Support Technical Exchange training events for Tivoli Storage Manager - This is where you can find new or previous technical training events that are available..
• IBM Education Assistant complimentary flash modules for Tivoli Storage Manager - Short technical training modules to help with the administration of your TSM software.

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Problem-Solving Resources On-line

• Problem-Solving Resources On-line for TSM Administrators - A compiled list of URL's from our technical support team containing documents to aid you in your system administration of TSM.
• Collecting Data: Read First for TSM Products - For every problem, collecting data can aid in problem determination and save time resolving Problem Management Records (PMRs).
• Collecting Data for Tivoli Storage Manager: Server Database Reorganization - If you are experiencing difficulties with server initiated reorganization, follow these instructions.
• Previous Month Release of TSM Customer Support Technical Newsletter - Self help client assist Technical Support Information for TSM Distributed Administrators.

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

• Electronic Entry of Software Service Requests (SR) - Click here to see more details about this streamlined problem submission process to open a problem on-line with IBM Support.
• IBM Assist On-site - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.

Click Here for the complete version of the Previous Month's Tivoli Storage Manager Technical Newsletter Edition

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Technical Community Forums and Wikis

• Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals in Service Management Connect. Get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.
  • Tivoli Storage Manager forum - This forum is focused on protecting & maximizing the availability of your on demand computing data with Storage Management solutions.
  • Storage Management Community Connect, learn, and share with the Storage Management Community experts.
• Tivoli Storage Manager Wiki - Tivoli Wikis provide you with best practices and scenarios for using the product.
• Welcome to the Global Tivoli User Community - The Global Tivoli User Community is the largest on-line and off-line organization of Tivoli professionals in the world.
• Tivoli RFE Community - You can collaborate with development teams and other product users regarding product requests for enhancements topics.
  • RFE Frequently Asked Questions - Provides answers to some of the most frequently asked questions regarding the RFE process and the RFE community.

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Kind regards,
The IBM Tivoli Storage Manager Support Team!