Collecting Data: ITCAM for WebSphere 6.1 - Managing Server, Data Collector, and TEMA

Technote (troubleshooting)


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Problem(Abstract)

This technote describes the ITCAM for WebSphere 6.1 Managing Server , Data Collector,and Tivoli Enterprise Monitoring Agent documention required for problem determination.

Resolving the problem

Use the following table to determine what documentation should be collected based on the problem that is occurring.

Abbreviations and Definitions:

MS Managing Server
DC Data Collector
JVM Java Virtual Machine - WebSphere Application Server where Data Collector is running
TEMA Tivoli Enterprise Monitoring Agent
TEP Tivoli Enterprise Portal

Problem Occurring : Collect Doc for :
MS-DC Connectivity Issues MS, DC
Missing or Erroneous Data on MS Console MS, DC
MS Performance Issues MS
Graphical Problems on MS Console MS
JVM won't Start DC
JVM Performance DC
Missing or Erroneous Data on TEP DC, TEMA


Collecting Managing Server (MS) Data
    The following script collects system info, ITCAM doc, and WAS doc.
    Note: The ID under which the script is run must have read access to the ITCAM and WAS files and directories.

    ** Windows ( must be run in a Korn Shell )

    Location <MS_HOME>/bin/MS_Gather_Data.sh
    Usage cd <MS_HOME>/bin
    ./MS_Gather_Data.sh [PMR] [MS_WAS_HOME] [APPSVR]
    Example ./MS_Gather_Data.sh 70023.900.000
    /dev/fs/C/PROGRA~1/WS/AppServer/profiles/AppSvr01 server1
    Output <MS_HOME>/70023.900.000.*.tar.gz

    ** UNIX and Linux

    Location <MS_HOME>/bin/MS_Gather_Data.sh
    Usage cd <MS_HOME>/bin
    ./MS_Gather_Data.sh [PMR] [MS_WAS_HOME] [APPSVR]
    Example ./MS_Gather_Data.sh 70023.900.000
    /opt/WebSphere/AppServer/profiles/AppSvr01 server1
    Output <MS_HOME>/70023.900.000.*.tar.gz


    Collecting Data Collector (DC) Data

    The following scripts collect system info, ITCAM doc, and WAS doc.
    Note: The ID under which the script is run must have read access to the ITCAM and WAS files and directories.

    ** Windows

    Location <DC_HOME>\itcamdc\bin\cyn_collector.cmd
    Usage cd <DC_HOME>\itcamdc\bin
    WAS doc collected for one JVM: cyn_collector.cmd -s <AppSvr>
    WAS doc collected for all JVMs: cyn_collector.cmd -a
    WAS doc not collected for JVMs: cyn_collector.cmd
    Output Output of cyn_collector.cmd will advise where the jar file is created (e.g. C:\Documents and Settings\Administrator\Local Settings\ Temp\1\CYN\host_name-CYNenv.jar)

    ** UNIX and Linux

    Location <DC_HOME>/itcamdc/bin/cyn_collector.sh
    Usage cd <DC_HOME>/itcamdc/bin
    WAS doc collected for one JVM: ./cyn_collector.sh -s <AppSvr>
    WAS doc collected for all JVMs: ./cyn_collector.sh -a
    WAS doc not collected for JVMs: ./cyn_collector.sh
    Output Output of cyn_collector.sh will advise where the jar file is created (e.g. /root/tmp/CYN/tivb34-CYNenv.jar)

    ** z/OS

    Location <DC_HOME>/itcamdc/bin/cyn_collector.sh
    Usage cd <DC_HOME>/itcamdc/bin
    WAS doc not collected for JVMs: ./cyn_collector.sh
    Output Output of cyn_collector.sh will advise where the tar file is created (e.g. /tmp/CYN/tivb34-CYNenv.tar)

    For z/OS, WebSphere Application Server (WAS) doc has to be collected manually:

    If AppServer is WAS 5.x, collect:
    • <WAS_HOME>/config/cells/<cell>/nodes/<node>/servers/<appsvr>/*.xml
    • Servant and Region JOBLOGs

    If AppServer is WAS 6.x, collect:
    • <WAS_HOME>/profiles/<prof>/config/cells/<cell>/nodes/<node>/servers/<appsvr>/*.xml
    • Servant and Region JOBLOGs

    Collecting Tivoli Enterprise Monitoring Agent (TEMA) Data

    The following commands and scripts collect the TEMA version/release info and doc.

    ** Windows

    1. Collect yn version from TEMS, TEPS, TEMA
    Command <ITM_HOME>\InstallITM\kincinfo -d

    2. Collect TEMA doc
    Location <ITM_HOME>\TMAITM6\kyncollect.cmd
    Usage cd <ITM_HOME>\TMAITM6
    kyncollect.cmd
    Output %TEMP%\kyn\*.jar

    **UNIX and Linux

    1. Collect yn version from TEMS, TEPS, TEMA
    Command <ITM_HOME>/bin/cinfo -i

    2. Collect TEMA doc
    Location <ITM_HOME>/<arch>/yn/bin/kyncollect.sh
    where <arch>= location that indicates the platforms
    (ex: sol283 for Solaris, aix513 for AIX, and hp11 for HP-UX).
    Usage cd <ITM_HOME>/<arch>/yn/bin/
    ./kyncollect.sh
    Output $HOME/tmp/kyn/kyncollect-$HOSTNAME.tar.gz

    ** z/OS

    1. Collect yn version from TEMS, TEPS, TEMA
    Location TEMA JOBLOGs for both TEMA address spaces (agent and subagent) which will include RKLVLOG

    2. Collect TEMA doc
    Location /usr/lpp/itcam/TEMA/yn/bin/kyncollect.sh
    Usage cd /usr/lpp/itcam/TEMA/yn/bin
    ./kyncollect.sh
    Output $HOME/tmp/kyn/kyncollect-$HOSTNAME.tar.Z

    ITCAM for WAS

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    Document information


    More support for:

    Tivoli Composite Application Manager for WebSphere
    ITCAM for WebSphere Common Services

    Software version:

    6.1

    Operating system(s):

    AIX, HP-UX, Linux, Solaris, Windows, z/OS

    Reference #:

    1266998

    Modified date:

    2009-07-03

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