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IBM Service Management Newsletter
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| | | Abstract | | The IBM Service Management Newsletter is to assist Service Management Professionals enhance their skills in the management of their organisation’s Service Management products | | | | | | | | Content | 
Welcome to the IBM Service Management Newsletter.
If you have comments or ideas on how the Newsletter could be further improved, please click Feedback To be informed of updates click on Subscribe or use the facilities of My Support or RSS feed facilities. To no longer receive updates click Unsubscribe
Announcement - IBM Makes It Easier for Businesses to Create, Deliver and Manage New Services
On October 28 IBM announced a more effective way for organizations to quickly build, deliver and manage high quality services. Through new software integrations, organizations can manage and automate processes across their development, test and operations teams. These new integrations give clients better control over the services they provide to customers while lowering the overall cost of delivery and shortening the time to market for new services. Read More
Announcement - IBM Launches New Service to Help Automate IT Support Desk Operations
IBM has announced a new service aimed at helping businesses automate the flow of information across IT service desk operations, resulting in faster incident management and issue resolution, higher employee productivity and lower operational costs. Read More
Announcement - IBM Maximo Archiving V6.2.1
IBM announces IBM® Maximo® Archiving with Optim Data Growth Solution V6.2.1 and IBM Maximo Archiving Adapter for Optim Data Growth Solution V6.2.1 provide Policy driven archiving capabilities.
IBM Maximo Archiving with Optim Data Growth Solution V6.2.1 - Combines Maximo Archiving Adapter for Optim Data Growth Solution and Optim Data Growth Solution, the leading data growth management tool from IBM
- Implements policy-base archiving and data retention in Maximo
- Responds to audit and discovery requests with easy access to archive data
- Simplifies Maximo upgrade process to keep historical data in secure archives while maintaining current data in the Maximo production database
IBM Maximo Archiving Adapter for Optim Data Growth Solution V6.2.1 - Helps provide Maximo archive definitions for use with Optim Data Growth Solution, the leading data growth management tool from IBM
Read More
| General Information and News | 
IBM Service Management reduces costs and risks, increases revenue and optimizes asset utilization
This is the first in a series of articles examining different aspects of reducing Costs with IBM Tivoli. Read More
Tivoli Foundations
IBM Tivoli is introducing two service management software appliance solutions specifically designed to meet the needs of the SMB marketplace - IBM Tivoli Foundations Application Manager and Tivoli Foundations Service Manager. These solutions are being launched on 15 October. To register for the event Read More
Read More.
Any Content in this Business Partner Corner is owned by the respective Tivoli Accredited Business Partner. IBM’s decision to permit posting of Content in the Business Partner Corner does not constitute a recommendation or endorsement by IBM of any particular product, service, company or technology. IBM does not guarantee the validity of the information found here at all times. The Content of any given article may not correspond with the state of knowledge of a specific product. The Content may contain technical inaccuracies or typographical errors and may be changed, improved or updated without notice. Use of the Content is at your own risk.
Whitepaper (Pirean Ltd) - IT Service Management Appliances
This Tivoli Appliances document, describes IBM’s first wave of Tivoli Foundations Software Appliances and how they address the two major service management challenges faced by growing organisations; how to ensure that the services provided to the business are available and performing and in the event of an incident, how an organisation can manage the issue and ensure a rapid restoration of service.
Organisations who once would be content to operate within UK borders are realising the potential of opportunities in a Global Marketplace and demanding that service availability and performance be ready to support the new ventures. The green agenda places increased focus on system utilisation and power consumption and inter-department service level agreements are a common occurrence, each requirement requiring IT to spend a large percentage of their time collecting data and collating management reports............" Read More
Whitepaper (Pirean Ltd) - Business Service Management
Business Service Management (BSM) is a term to describe the composite IT service that monitors, tracks and manages the availability of services in a Business Service context. A Business Service, such as “e-commerce”, is aligned to a business unit or line of business. Rather than representing IT services as a disparate set of IT components, BSM presents technology components as enablers to the Business Service as a whole.
With Business Service Management, the value of IT can be communicated to line-of-business executives to enable them to know exactly how well their business function performs from the IT perspective and the value being delivered to the business by the underlying services.
If you are a Tivoli Accredited Business Partner and wish to register an interest in providing an article for the Newsletter, send a mail by clicking on Eric Twigg, Managing Editor
To find a Tivoli Accredited Business Partner, go to Tivoli Deployment Accreditation
| Technical Information for Solutions |
This section is designed to help you derive maximum value from your software by providing the most up-to-date technical information, answers to frequently asked questions, and links to other key information
- For IBM Tivoli Change and Configuration Manager Database (CCMDB) technical information, click on CCMDB technical update
- For IBM Tivoli Application Dependency Discovery Manager (TADDM) technical information, click on TADDM technical update
- For Maximo Asset Manager technical information, click on EAM technical update
- The wikis are forums for customers, business partners, and IBMers who work with Tivoli Service Management solutions to share information. The wikis contain best practices, troubleshooting information, links to reference materials, and other topics -- all in one place. The power of the wiki lies in your ability to add new information and to comment on existing information
This section includes details on STEs and the IBM Service Management Jams
IBM Tivoli Support Technical Exchange web seminars
Extend your technical skills and knowledge of your IBM Tivoli products by participating in free Tivoli Support Technical Exchange web seminars (STE). This highly technical web seminar series is brought to you by IBM Software Services for Tivoli. STE web seminars cover a wide variety of technical topics from advanced product usage to deployment, integration, trouble shooting and tips and tricks. Only the best subject matter experts from Tivoli Support, Services, Training and Development are asked to develop and host these sessions so you will have ample opportunity to ask questions or discuss technical issues with the most knowledgeable experts IBM has to offer. Many new seminars are offered every month so be sure to look for topics of interest on a regular basis. Most sessions are 1 to 2 hours in length.
For web conference and call in details click on STE A library of over 2 years of recorded Support Technical Exchange web seminars is also available on the same page - see below for both upcoming and recent sessions.
Forthcoming / Recent STEs
This section highlights the STE's planned for the next few months to help you arrange your diary
13-Nov-09 Maximo Work Order Flow Control
24-Nov-09 Tivoli Service Request Manager: Overview and Troubleshooting
STE's are normally finalised (and full details are then available) 2 - 3 weeks before the session. Click on Support Technical Exchange for the latest STE details.
Below is a list of recent STE's, click on Support Technical Exchange to hear a replay of the session
04-Aug-09 Application Server Security for Maximo 6 and TPAE 7 - Overview
26-Aug-09 TADDM Certification
03-Sep-09 PM to Work Order Generation Process
01-Sep-09 TAD4D/LMT 7.2: Server Installation
02-Sep-09 TAD4D/LMT 7.2: Configuration, Agent and Security
03-Sep-09 TAD4D/LMT 7.2: Product Use
04-Sep-09 TAD4D/LMT 7.2: Upgrade
15-Sep-09 Maximo Purchasing Process
29-Sep-09 Integration of Tivoli System Automation MP and DB2 v9.5 HADR
06-Oct-09 Tivoli Service Request Manager: Overview and Troubleshooting
23-Oct-09 Maximo 7 Installation Tips and Tricks
Free weekly webcasts on the hottest service management topics - IBM Service Management Jams
About IBM Service Management Jams
We call these weekly webcasts “Jams” because we emphasize 2-way communication with 30 minutes of live Q&A following every presentation. Join us, type in your questions and have them answered on the spot! We realize that this is not an ideal time for all viewers, but each Jam is ready for replay 24 hours after it is broadcast. And you can submit questions to the speakers or suggestions for topics, etc. via email to tivmktg@us.ibm.com.
See upcoming Jams, Replays and Related Resources by registering just once here.
IBM Service Management Jams occur every Tuesday at 1200, Eastern Time (US). This month's Jams are:
10-Nov-09 Security at Your Front Door
17-Nov-09 IBM Tivoli Change and Configuration Management Database, IBM Tivoli Application Dependency
Discovery Manager, IBM Tivoli Service Request Manager: the 7.2 release
24-Nov-09 IBM Maximo and Its Role in the Nuclear Renaissance
To access the wealth of information contained in previous Jams go to Jams on Demand
The following FAQs address the queries you have raised with the Newsletter Team. To raise additional queries please click Feedback and provide full details.
The Support Hints and Tips site provides you with additional details on the following aspects of IBM Tivoli Support.
- Before contacting Support
- Engage the Support Team Voice/ESR
- What is standard IBM Support and what does it cover?
- Get an enhanced level of Support via Premium Services
Just click on Support Hints and Tips
| Education and Certification |
The education web site has been improved so that it is simpler to find the type of education that required. For training courses on all Tivoli products just click on Tivoli Training to search for the training course and location. HINT - If the course is not available in your country of choice, click on Change search criteria to chose a different country. Alternatively click on Course Listings and scroll and navigate to your training of choice.
If you are unable to locate a course at the time and location you desire, including training for prior product releases, please contact your delivery management team at :
Americas tivamedu@us.ibm.com
Asia Pacific tivtrainingap@au1.ibm.com
EMEA tived@uk.ibm.com
| IBM Professional Certification |
Lay the groundwork for your personal journey to become a world-class resource to your customers, colleagues, and company. Click on I want to Certify.
Interested in receiving your own copy of the Tivoli Certification e-newsletter ? Let us know ! Send an e-mail request to: tivcert@us.ibm.com
Want to know more detail on the products you support ?
For general information, Click on Tivoli Software and Software Support.
For specific product details go to the following URLs:
| Service Management Overview |
| IBM Tivoli Service Automation Manager |
| CCMDB - Change and Configuration Management Database |
| IBM Tivoli Release Process Manager |
| IBM Tivoli Unified Process Composer |
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| TADDM - Tivoli Application Dependency Discovery Manager |
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| Tivoli Service Request Manager |
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| Maximo Asset Manager (EAM) |
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| Tivoli Asset Management for IT |
Additional links for Tivoli Asset Management for IT
| | | | | | | Cross Reference information | | Segment | Product | Component | Platform | Version | Edition | | Systems and Asset Management | IBM Tivoli Asset Management for IT | Not Applicable | AIX, Linux Red Hat - zSeries, Linux zSeries, Windows 2003 server | Version Independent | Edition Independent | | Systems and Asset Management | IBM Maximo Asset Management | | AIX, Linux Red Hat - zSeries, Linux SUSE - zSeries, Linux zSeries, Solaris, Windows 2003 server | Version Independent | Edition Independent | | Systems and Asset Management | IBM Tivoli Change and Configuration Management Database | | AIX, Linux Red Hat - zSeries, Linux zSeries, Windows 2003 server | Version Independent | Edition Independent | | Systems and Asset Management | IBM Tivoli Release Process Manager | | AIX, Linux Red Hat - zSeries, Linux zSeries, Windows 2003 server | Version Independent | Edition Independent | | Systems and Asset Management | IBM Tivoli Unified Process Composer | | Windows | Version Independent | Edition Independent | | Systems and Asset Management | IBM Tivoli Application Dependency Discovery Manager | | AIX, Linux Red Hat - zSeries, Linux zSeries, Windows 2003 server | Version Independent | Edition Independent | | Systems and Asset Management | IBM Tivoli Service Request Manager | | AIX, Linux Red Hat - zSeries, Linux zSeries, Solaris, Windows 2003 server | | Edition Independent |
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| Product categories: |
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| | Software | |
| | Systems and Asset Management | |
| | Change & Configuration | |
| | IBM Tivoli Change and Configuration Management Database | |
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AIX, Linux Red Hat - xSeries, Linux SUSE - xSeries, Linux SUSE - zSeries, Solaris, Windows 2003 server
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| Software version: |
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Version Independent
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| Software edition: |
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Edition Independent
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| Reference #: |
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7011328
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| IBM Group: |
| | Software Group |
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| Modified date: |
| | 2009-11-06 |
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