IBM Support

"Error Processing Certificate Created by...The Signature On the Certificate Was Found to be Invalid"

Technote (troubleshooting)


Problem

When a user tries to log into the Notes client, the user encounters the message:




    Error processing certificate created by John Doe/ACME for /ACME_SERVER : The signature on the certificate was found to be invalid. Do you want to access the server anyway?

Symptom

When the user clicks Yes, she can access the server, but when trying to replicate from server to local, replication fails with the error:




    Error processing certificate created by John Doe/ACME for /ACME_SERVER : The signature on the certificate was found to be invalid.

Resolving the problem

The Personal Address Book, or "PNAB" (file name is names.nsf) on the local workstation contains a number of Notes certificates and one or more of those certificates may be corrupted.

Due to the potentially large number of certificates existing, the best solution is to create a new Personal Address book. To do this:

  1. Click File -> Database (Application) -> New Database (Application)
  2. Select the options to create a new database that is named "names.nsf" and is based on the design template named pernames.ntf. Use care to save this new database outside of the data directory used by your installation of Lotus Notes. (That is, place this new database in a temporary folder such as C:\temp).
  3. Shut down Lotus Notes.
  4. Replace the old names.nsf file located in the data folder used by your installation of Notes with the file created in step 1 and located at C:\temp.

    Keep the old names.nsf file safe. Do NOT delete.
  5. Launch the Notes client, and the messages no longer appear.
  6. To keep all your old personal contacts stored in the old Personal Address Book, copy and paste documents from the old names.nsf to the new one using a Notes client.

Related information

Cross reference information
Segment Product Component Platform Version Edition
Messaging Applications IBM Notes Lotus Notes Mac OS X, Windows 8.0, 7.0

Document information

More support for: IBM Domino

Software version: 7.0, 8.0

Operating system(s): AIX, IBM i, Linux, Solaris, Windows, z/OS

Reference #: 1257468

Modified date: 17 December 2008


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