SR: Service Request tool for managing problem management records

Technote (troubleshooting)


IBM provides the Service Request (SR) problem submission tool to electronically submit and manage service requests on the Web.


If you cannot solve your problem using the resources available from the Support page, you can quickly open a service request.

Resolving the problem

The SR tool gives you the opportunity to create new, and update existing service requests on the Web. If you have an active support contract, you can:

  • Submit and manage service request on demand: 24 hours a day, seven days a week, 365 days a year.
  • Describe your software problem and environment in your own words.

  • Monitor and update all open service requests relative to a given IBM customer number regardless of whether the service requests were opened by phone or by the SR tool.

  • Receive notification by email when an update has been made to your service request

  • View closed service requests.

  • Manage your SR Authorized Caller/User lists (only available to Primary Site Technical Contacts (PSTCs) and Secondary Site Technical Contacts (SSTCs).

  • Update your SR profile, including your name, email, phone numbers, time zone, e-mail notification preferences, and the language for the e-mail notification.

  • Attach files to your service requests

Sign in here to access the SR tool. Also, see this WebSphere support site and, in particular, the IBM Service Request tool PDF presentation for an overview of the tool.

Note: This problem submission tool is not specific to WebSphere products and can be used for your other IBM software.

Cross reference information
Segment Product Component Platform Version Edition
Business Integration WebSphere MQ Not Applicable
Business Integration WebSphere MQ Workflow Not Applicable
Business Integration WebSphere Message Broker Not Applicable
Networking WebSphere Host Access Transformation Server Not Applicable
Networking Personal Communications General
Networking WebSphere Host On-Demand General
Application Servers IBM HTTP Server General
Application Servers IBM Support for Apache Geronimo General
Application Servers WebSphere Application Server Community Edition Java SDK
Application Servers Runtimes for Java Technology Java SDK
Business Integration WebSphere Adapters Family Java SDK

Document information

More support for:

WebSphere Application Server

Software version:

5.1, 6.0, 6.1, 7.0, 8.0, 8.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Software edition:

Base, Express, Network Deployment

Reference #:


Modified date:


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