IBM Support

PM76236: ISSUES WITH THE SIP CONTAINER GOING OUT OF VIEW

Fixes are available

8.5.0.2: WebSphere Application Server V8.5 Fix Pack 2
8.0.0.6: WebSphere Application Server V8.0 Fix Pack 6
7.0.0.29: WebSphere Application Server V7.0 Fix Pack 29
8.0.0.7: WebSphere Application Server V8.0 Fix Pack 7
8.0.0.8: WebSphere Application Server V8.0 Fix Pack 8
7.0.0.31: WebSphere Application Server V7.0 Fix Pack 31
7.0.0.33: WebSphere Application Server V7.0 Fix Pack 33
8.0.0.9: WebSphere Application Server V8.0 Fix Pack 9
7.0.0.35: WebSphere Application Server V7.0 Fix Pack 35
8.0.0.10: WebSphere Application Server V8.0 Fix Pack 10
7.0.0.37: WebSphere Application Server V7.0 Fix Pack 37
8.0.0.11: WebSphere Application Server V8.0 Fix Pack 11
7.0.0.39: WebSphere Application Server V7.0 Fix Pack 39
8.0.0.12: WebSphere Application Server V8.0 Fix Pack 12
7.0.0.41: WebSphere Application Server V7.0 Fix Pack 41
8.0.0.13: WebSphere Application Server V8.0 Fix Pack 13
7.0.0.43: WebSphere Application Server V7.0 Fix Pack 43
8.0.0.14: WebSphere Application Server V8.0 Fix Pack 14
7.0.0.45: WebSphere Application Server V7.0 Fix Pack 45
8.0.0.15: WebSphere Application Server V8.0 Fix Pack 15
7.0.0.29: Java SDK 1.6 SR13 FP2 Cumulative Fix for WebSphere Application Server
7.0.0.45: Java SDK 1.6 SR16 FP60 Cumulative Fix for WebSphere Application Server
7.0.0.31: Java SDK 1.6 SR15 Cumulative Fix for WebSphere Application Server
7.0.0.35: Java SDK 1.6 SR16 FP1 Cumulative Fix for WebSphere Application Server
7.0.0.37: Java SDK 1.6 SR16 FP3 Cumulative Fix for WebSphere Application Server
7.0.0.39: Java SDK 1.6 SR16 FP7 Cumulative Fix for WebSphere Application Server
7.0.0.41: Java SDK 1.6 SR16 FP20 Cumulative Fix for WebSphere Application Server
7.0.0.43: Java SDK 1.6 SR16 FP41 Cumulative Fix for WebSphere Application Server

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If the SIP Container goes out of view, then comes back into
    view, the TLS connection between the SIP Proxy and the SIP
    Container may not be re-established.
    

Local fix

  • the customer needs to enable SIP Network Outage Detection for
    the SIP Proxy. This will force data over the TCP connection and
    quickly determine if there is a network  issue. Here is a link
    for enabling this feature --->
    http://pic.dhe.ibm.com/infocenter/wasinfo/v7r0/index.jsp?topic=%
    2Fcom.ibm.websphere.nd.multiplatform.doc%2Finfo%2Fae%2Fae%2Ftjpx
    _sippxnetout.html
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  All users of IBM WebSphere Application      *
    *                  Server Session Initiation Protocol (SIP)    *
    *                  Proxy                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION: When a SIP Proxy and SIP Container      *
    *                      are working properly, then the SIP      *
    *                      Container is restarted, the SIP Proxy   *
    *                      may not re-connect to the SIP           *
    *                      Container when it restarts.             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Sometimes, the SIP Proxy does not re-connect to the SIP
    Container after a SIP Container restarts.
    

Problem conclusion

  • The SIP Proxy is not managing its connections to the SIP
    Container properly.   After a SIP Container restart, it should
    re-connect to the SIP Container, but in some instances it does
    not.   The code has been fixed so this is no longer a problem.
    As a work-around, you should enable "SIP Network Outage
    Detection" from the Administrative console.   This will ensure
    that the SIP Proxy manages the connections properly.
    
    The fix for this APAR is currently targeted for inclusion in
    fix packs 7.0.0.29, 8.0.0.6, and 8.5.0.2.  Please refer to the
    Recommended Updates page for delivery information:
    http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM76236

  • Reported component name

    WEBS APP SERV N

  • Reported component ID

    5724H8800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-31

  • Closed date

    2012-12-26

  • Last modified date

    2012-12-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WEBS APP SERV N

  • Fixed component ID

    5724H8800

Applicable component levels

  • R700 PSY

       UP

  • R850 PSY

       UP



Document information

More support for: WebSphere Application Server
General

Software version: 7.0

Reference #: PM76236

Modified date: 26 December 2012