IBM Support

PM43617: NULLPOINTEREXCEPTION WHEN CALLS STARTS TO COME DOWN.

Fixes are available

7.0.0.21: WebSphere Application Server V7.0 Fix Pack 21
8.0.0.2: WebSphere Application Server V8.0 Fix Pack 2
8.0.0.3: WebSphere Application Server V8.0 Fix Pack 3
7.0.0.23: WebSphere Application Server V7.0 Fix Pack 23
8.0.0.4: WebSphere Application Server V8.0 Fix Pack 4
7.0.0.25: WebSphere Application Server V7.0 Fix Pack 25
8.0.0.5: WebSphere Application Server V8.0 Fix Pack 5
7.0.0.27: WebSphere Application Server V7.0 Fix Pack 27
8.0.0.6: WebSphere Application Server V8.0 Fix Pack 6
7.0.0.29: WebSphere Application Server V7.0 Fix Pack 29
8.0.0.7: WebSphere Application Server V8.0 Fix Pack 7
8.0.0.8: WebSphere Application Server V8.0 Fix Pack 8
7.0.0.31: WebSphere Application Server V7.0 Fix Pack 31
7.0.0.27: Java SDK 1.6 SR13 FP2 Cumulative Fix for WebSphere Application Server
7.0.0.33: WebSphere Application Server V7.0 Fix Pack 33
8.0.0.9: WebSphere Application Server V8.0 Fix Pack 9
7.0.0.35: WebSphere Application Server V7.0 Fix Pack 35
8.0.0.10: WebSphere Application Server V8.0 Fix Pack 10
7.0.0.37: WebSphere Application Server V7.0 Fix Pack 37
8.0.0.11: WebSphere Application Server V8.0 Fix Pack 11
7.0.0.39: WebSphere Application Server V7.0 Fix Pack 39
8.0.0.12: WebSphere Application Server V8.0 Fix Pack 12
7.0.0.41: WebSphere Application Server V7.0 Fix Pack 41
8.0.0.13: WebSphere Application Server V8.0 Fix Pack 13
7.0.0.43: WebSphere Application Server V7.0 Fix Pack 43
8.0.0.14: WebSphere Application Server V8.0 Fix Pack 14
7.0.0.45: WebSphere Application Server V7.0 Fix Pack 45
8.0.0.15: WebSphere Application Server V8.0 Fix Pack 15
7.0.0.21: Java SDK 1.6 SR9 FP2 Cumulative Fix for WebSphere
7.0.0.23: Java SDK 1.6 SR10 FP1 Cumulative Fix for WebSphere
7.0.0.25: Java SDK 1.6 SR11 Cumulative Fix for WebSphere Application Server
7.0.0.27: Java SDK 1.6 SR12 Cumulative Fix for WebSphere Application Server
7.0.0.29: Java SDK 1.6 SR13 FP2 Cumulative Fix for WebSphere Application Server
7.0.0.45: Java SDK 1.6 SR16 FP60 Cumulative Fix for WebSphere Application Server
7.0.0.31: Java SDK 1.6 SR15 Cumulative Fix for WebSphere Application Server
7.0.0.35: Java SDK 1.6 SR16 FP1 Cumulative Fix for WebSphere Application Server
7.0.0.37: Java SDK 1.6 SR16 FP3 Cumulative Fix for WebSphere Application Server
7.0.0.39: Java SDK 1.6 SR16 FP7 Cumulative Fix for WebSphere Application Server
7.0.0.41: Java SDK 1.6 SR16 FP20 Cumulative Fix for WebSphere Application Server
7.0.0.43: Java SDK 1.6 SR16 FP41 Cumulative Fix for WebSphere Application Server

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The customer is running test on where they setup a block of
    calls with a long hold time. They then shutdown one of the
    Call Processing JVMs, and expect all the session to failover.
    However, they are getting following NullPointerException.
    .
    NullPointerException
            at
    com.ibm.ws.sip.container.timer.ServletTimerImpl.cancel
    (ServletTimerImpl.java:225)
            at com.att.***stopLDTimer(SipServiceUtility.java:***)
            at com.att.***handleByeCancel(B2buaSipServlet.java:***)
            at com.att.***.doBye(B2buaSipServlet.java:*)
            at
    javax.servlet.sip.SipServlet.doRequest(SipServlet.java:486)
            at com.att.***.doRequest(B2buaSipServlet.java:***)
            at
    javax.servlet.sip.SipServlet.doRequestWrapper(SipServlet.
    java:544)
            at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.service
    (ServletWrapper.java:1655)
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:  All Session Initiation Protocol (SIP)       *
    *                  continaer users of IBM WebSphere            *
    *                  Application Server V7.0 and V8.0            *
    ****************************************************************
    * PROBLEM DESCRIPTION: SIP timers are not activated correctly  *
    *                      after failover                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    The SIP continer is not attaching the SipApplicationSession
    object to SIP timers after activation
    

Problem conclusion

  • The SIP container is now attaching SIP timers to their
    associate SIPApplicationSessions during the activation procss
    
    The fix for this APAR is currently targeted for inclusion in
    fix packs 7.0.0.21 and 8.0.0.2.  Please refer to the
    Recommended Updates page for delivery information:
    http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM43617

  • Reported component name

    WEBS APP SERV N

  • Reported component ID

    5724H8800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-07-13

  • Closed date

    2011-08-05

  • Last modified date

    2011-08-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

    PM43713

Fix information

  • Fixed component name

    WEBS APP SERV N

  • Fixed component ID

    5724H8800

Applicable component levels

  • R700 PSY

       UP

  • R800 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
27 October 2021