IZ96329: SSM NTSERVICETABLE DOES NOT GET SERVICE DATA WHEN IT IS LARGER THAN 1024 BYTES

IBM Netcool System Service Monitor SSM 4.0 Fix Pack 12 README 4.0.0-TIV-SSM-FP0012
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 13 README 4.0.0-TIV-SSM-FP0013
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 14 README 4.0.0-TIV-SSM-FP0014
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.14-TIV-SSM-IF0001
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 2 README 4.0.0.14-TIV-SSM-IF0002
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 3 README 4.0.0.14-TIV-SSM-IF0003
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 4 README 4.0.0.14-TIV-SSM-IF0004
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 5 README 4.0.0.14-TIV-SSM-IF0005
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 6 README 4.0.0.14-TIV-SSM-IF0006
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 7 README 4.0.0.14-TIV-SSM-IF0007
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 8 README 4.0.0.14-TIV-SSM-IF0008
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.15-TIV-SSM-IF0001

APAR status

• Closed as program error.

Error description

• NT services are not showing up in service table. Services will
  show up under Windows Services list, but does not show up in the
  services table of the MIB Explorer.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of the SSM 4.0 who use the NTSCM sub-agent.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Some services were not populating with any data other than   *
  * the service name itself. So the display name and other       *
  * entries in ntservices table would be empty. This was because *
  * the information in the service entry was larger than the     *
  * sub-agent allowed for and our query was failing.             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply Fix Pack 12.                                           *
  ****************************************************************
  

Problem conclusion

• Change the sub-agent so it can get the size required to make a
  successful query.
  
  The fix for this APAR is contained in the following maintenance
  packages:
      | fix pack | 4.0.0-TIV-SSM-FP0012
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NETCOOL SYS SVC

• Fixed component ID

  5724P4300

Applicable component levels

• R400 PSY

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