IZ74902: ntscm MIB can not identify or distinguish Delayed Start services

IBM Tivoli 4.0.0-TIV-SSM-FP0010
IBM Tivoli 4.0.0-TIV-SSM-FP0011
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 12 README 4.0.0-TIV-SSM-FP0012
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 13 README 4.0.0-TIV-SSM-FP0013
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 14 README 4.0.0-TIV-SSM-FP0014
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.14-TIV-SSM-IF0001
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 2 README 4.0.0.14-TIV-SSM-IF0002
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 3 README 4.0.0.14-TIV-SSM-IF0003
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 4 README 4.0.0.14-TIV-SSM-IF0004
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 5 README 4.0.0.14-TIV-SSM-IF0005
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 6 README 4.0.0.14-TIV-SSM-IF0006
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 7 README 4.0.0.14-TIV-SSM-IF0007
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 8 README 4.0.0.14-TIV-SSM-IF0008
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.15-TIV-SSM-IF0001

APAR status

• Closed as program error.

Error description

• With Windows 2008 Server a new king of Window service has
  appeared: Service in automatic startup but delayed.
  These kind of services starts or stops on internal preferences
  (like Windows Update).
  In fact it is not possible to monitor them, because it is not
  possible to say if a service stop is a fail or normal!
  So the solution would be to exclude these services;
  
  The default behaviour for monitoring theses services (like with
  arithmetic MIB), doesn't work:
  arithmetic expression=
   ((.ntServiceTableCurrentState.*==7)&&(.ntServiceTableStartType.
  [*]==1))?
          @name = .ntServiceTableDisplayName.[*];
          @result = 'Automatic service \@name has stopped'
           : \@result = 0;
           \@result
  
  These services are really of nsServiceTableStartType 1
  [automatic];
  But we don't have the information anywhere in the MIB file that
  the type is DELAYED:
  on the ntService Mib is information misses :
  NtServiceTableEntry ::= SEQUENCE
  {
      ntServiceTableName            DisplayString,
      ntServiceTableDisplayName     DisplayString,
      ntServiceTableDescription     DisplayString,
      ntServiceTableBinaryPath      DisplayString,
      ntServiceTableParameters      DisplayString,
      ntServiceTableType            INTEGER,
      ntServiceTableCurrentState    INTEGER,
      ntServiceTableControl         INTEGER,
      ntServiceTableStartType       INTEGER,
      ntServiceTableErrorControl    INTEGER,
      ntServiceTableStartName       DisplayString,
      ntServiceTableDependencies    DisplayString
  }
  
  As we can see in the Registry the "Delayed" status is supported
  by a specific Key called 'DelayedAutoStart".
  
  If this information should be in the MIB, the filter could be
  updated to exclude these services
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  USERS AFFECTED:
  Users of the ntscm MIB on Windows Server 2008 or later.
  ****************************************************************
  PROBLEM DESCRIPTION:
  ntscm MIB cannot identify or distinguish "Automatic (Delayed)"
  start services
  ****************************************************************
  RECOMMENDATION:
  Upgrade to Fix Pack 10 for SSM 4.0.
  ****************************************************************
  

Problem conclusion

• Added new enumeration values "autoDelayed" to the MIB for the
  delayed startup type.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  | fix pack | 4.0.0-TIV-SSM-FP0010
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NETCOOL SYS SVC

• Fixed component ID

  5724P4300

Applicable component levels

• R400 PSN

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