IZ55726: In rare cases, SSM can't load any subagents after warm/cold boot..

IBM Tivoli 4.0.0-TIV-SSM-FP0010
IBM Tivoli 4.0.0-TIV-SSM-FP0011
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 12 README 4.0.0-TIV-SSM-FP0012
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 13 README 4.0.0-TIV-SSM-FP0013
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 14 README 4.0.0-TIV-SSM-FP0014
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.14-TIV-SSM-IF0001
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 2 README 4.0.0.14-TIV-SSM-IF0002
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 3 README 4.0.0.14-TIV-SSM-IF0003
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 4 README 4.0.0.14-TIV-SSM-IF0004
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 5 README 4.0.0.14-TIV-SSM-IF0005
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 6 README 4.0.0.14-TIV-SSM-IF0006
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 7 README 4.0.0.14-TIV-SSM-IF0007
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 8 README 4.0.0.14-TIV-SSM-IF0008
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.15-TIV-SSM-IF0001

APAR status

• Closed as program error.

Error description

• It seems that some ASM(s) or other "unknown" thirdparty code
  may change the current working directory of the SSM. This means
  that after a cold or warm boot, the SSM can't find it's
  subagents.
  
  To reproduce this bug you must
  1. Start the agent without using the init.ssmagent script
  (usually AIX). Because the init script implements a workaround
  for this issue.
  2. Trigger the unknown code which changes the working directory
  of ssmagent.bin (steps unknown).
  

Local fix

• Start the agent using init.ssmagent; OR
  env LD_LIBRARY_PATH=/full/path/to/ssm/bin ssmagent
  (Unix/Linux); OR
  env LIBPATH=/full/path/to/ssm/bin ssmagent    (AIX)
  

Problem summary

• ****************************************************************
  USERS AFFECTED:
  AIX uses of SSM 4.0
  ****************************************************************
  PROBLEM DESCRIPTION:
  On AIX, after running for a day or two, and a coldboot, the
  SSM could no longer load any subagents. Analysing /proc showed
  that the CWD of ssmagent.bin had changed to something completely
  unrelated to the SSM, causing all subsequent library (subagent)
  loads to fail.
  ****************************************************************
  RECOMMENDATION:
  Upgrade to Fix Pack 8 for SSM 4.0.
  ****************************************************************
  

Problem conclusion

• Installing Fix Pack 8 and later will force the full path of the
  SSM bin directory to be inserted into LD_LIBRARY_PATH (LIBPATH
  on AIX). This ensures that the current working directory does
  not affect the SSM's ability to find subagent binaries.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  | fix pack | 4.0.0-TIV-SSM-FP0008
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NETCOOL SYS SVC

• Fixed component ID

  5724P4300

Applicable component levels

• R400 PSN

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