IBM Support

IV54887: SSMV4 : IF AN SSM SUBAGENT TRIES TO SEND A TRAP BEFORE THE CONFIG HAS FINISHED LOADING THEN THE AGENT CAN DEADLOCK

Readmes are available

IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.14-TIV-SSM-IF0001
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 2 README 4.0.0.14-TIV-SSM-IF0002
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 3 README 4.0.0.14-TIV-SSM-IF0003
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 4 README 4.0.0.14-TIV-SSM-IF0004
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 5 README 4.0.0.14-TIV-SSM-IF0005
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 6 README 4.0.0.14-TIV-SSM-IF0006
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 7 README 4.0.0.14-TIV-SSM-IF0007
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 8 README 4.0.0.14-TIV-SSM-IF0008
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.15-TIV-SSM-IF0001

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APAR status

  • Closed as program error.

Error description

  • The SSM can deadlock( hang )  if before the initialization stage
completes a sub agent sends a trap.

Local fix

  • n/a

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* Users of the SSM                                             *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* The SSM may hang if a sub agent sends a trap before the      *
* initialization stage completes .                             *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to SSM 4.0.1.1 IF0001                                *
****************************************************************

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
packages:
    | interim fix | 4.0.0.14-TIV-SSM-IF0001
    | interim fix | 4.0.1.1-TIV-SSM-IF0001

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV54887
    • 

  • Reported component name
    NETCOOL SYS SVC
    • 

  • Reported component ID
    5724P4300
    • 

  • Reported release
    320
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2014-02-03
    • 

  • Closed date
    2014-03-24
    • 

  • Last modified date
    2014-03-24
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    NETCOOL SYS SVC
    • 

  • Fixed component ID
    5724P4300
    • 



Applicable component levels


    

  • R400  PSN
       UP
    • 

  • R400  PSY
       UP
    • 








      
              
                            

              

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Document Information


            

            


                        

            Modified date:
            

            24 March 2014
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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