IV09264: RAWETHER NDIS PROTOCOL DRIVERS SHOULD BE SIGNED PROPERLY FOR X64

IBM Netcool System Service Monitor SSM 4.0 Fix Pack 13 README 4.0.0-TIV-SSM-FP0013
IBM Netcool System Service Monitor SSM 4.0 Fix Pack 14 README 4.0.0-TIV-SSM-FP0014
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.14-TIV-SSM-IF0001
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 2 README 4.0.0.14-TIV-SSM-IF0002
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 3 README 4.0.0.14-TIV-SSM-IF0003
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 4 README 4.0.0.14-TIV-SSM-IF0004
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 5 README 4.0.0.14-TIV-SSM-IF0005
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 6 README 4.0.0.14-TIV-SSM-IF0006
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 7 README 4.0.0.14-TIV-SSM-IF0007
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 8 README 4.0.0.14-TIV-SSM-IF0008
IBM Netcool System Service Monitor SSM 4.0 Interim Fix 1 README 4.0.0.15-TIV-SSM-IF0001

APAR status

• Closed as program error.

Error description

• Product: System Service Monitors
  Version: 4
  OS: Windows x64
  
  Symptom:
  Either of the following Error messages in Windows Event Log:
  
  PCAMp60a64 NDIS Protocol Driver service was not able to start
  for the next error:
  An appointed file is not found.
  
  The PCAMp50a64 NDIS Protocol Driver service failed to start
  due to the following error:
  Windows cannot verify the digital signature for this file. A
  recent hardware or software change might have installed a file
  that is signed incorrectly or damaged, or that might be
  malicious software from an unknown source.
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: SSM on All Windows 64 bit Operating System
  ****************************************************************
  * PROBLEM DESCRIPTION: Users may encounter either of the
  * following error messages in the Windows Event Log:
  *
  * PCAMp60a64 NDIS Protocol Driver service was not able to start
  * for the next error:
  * An appointed file is not found.
  *
  * The PCAMp50a64 NDIS Protocol Driver service failed to start
  * due to the following error:
  * Windows cannot verify the digital signature for this file. A
  * recent hardware or software change might have installed a
  * file that is signed incorrectly or damaged, or that might be
  * malicious software from an unknown source.
  *
  * These errors arose because the PCAMp50a64 driver was not
  * signed properly. The driver has now been signed properly
  * for use in x64 Windows Operating Systems.
  ****************************************************************
  * RECOMMENDATION:
  * Upgrade to Fix Pack 13 for SSM 4.0
  ****************************************************************
  

Problem conclusion

• The PCAMp50a64 rawether driver has been signed properly to
  work with 64 bit Windows.
  
  The fix for this APAR is contained in the following maintenance
  packages:
     | fix pack | 4.0.0-TIV-SSM-FP0013
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NETCOOL SYS SVC

• Fixed component ID

  5724P4300

Applicable component levels

• R400 PSY

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