MustGather: Read first for WebSphere Application Server

Technote (troubleshooting)


Problem(Abstract)

Collect troubleshooting data for problems with IBM WebSphere Application Server. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.

Resolving the problem

Collecting troubleshooting data for problems with IBM WebSphere Application Server before calling IBM Support will help familiarize you with the troubleshooting process and save you time.

To improve the accuracy of complete data collection, IBM recommends you use the IBM Support Assistant Data Collector tool. Not only will the automated collector gather the equivalent of the manual process, it will also provide a secure file transfer of the collection to IBM.



Collecting data using the IBM Support Assistant Data Collector

WebSphere Application Server V8.5 and higher
Starting in WebSphere Application Server V8.5, the IBM Support Assistant Data Collector ( I SADC) tool is bundled with the product as a replacement for the collector tool. The ISADC tool is also provided for the WebSphere Application Server Liberty profile starting with V8.5.0.1.
As a result, you can run the ISADC tool directly from the app_server_root/bin directory. For more details, see Using the IBM Support Assistant Data Collector.

WebSphere Application Server V8.5 and prior releases
For WebSphere Application Server V8.5 and prior releases, you can also access the IBM Support Assistant Data Collector tool online:
  1. Go to the IBM Support Assistant Data Collector site for WebSphere Application Server.

  2. Start the ISA Data Collector:
    • To run online, select the option to collect from this system using the current browser and click Start Collection.

    • To run locally, select the option to collect from this or another system using a downloadable utility. Download and extract the zip file to your WAS_HOME directory. From a command line, run isadc.[sh|bat] to run the tool in console mode or launch index.html to use the web interface.

  3. Select the data collector for your problem and click Start.

  4. Follow the prompts to automatically submit the collected data to IBM Support.



Gathering general information

For IBM WebSphere Application Server V6.0 or later, use the collector tool to capture general information for each host machine.

Entering "Collector -summary" output into an electronically-opened PMR (SR) eliminates waiting on the phone to provide general information to Level 1 support.



Gathering component specific information

For assistance in help identifying the component causing problems, visit the Troubleshooting Guide for WebSphere Application Server.

Otherwise, take a look at the following components. If one of the product components below matches your symptom, or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document.

MustGathers and related information for the WebSphere Application Server V8.5 Liberty profile:
MustGathers by component for WebSphere Application Server (All Releases):
Submitting information to IBM Support

After a PMR is open, you can submit diagnostic MustGather data to IBM. If using SR, update the PMR to indicate that data has been sent.

Related information


Cross reference information
Segment Product Component Platform Version Edition
Application Servers WebSphere Application Server - Express General AIX, HP-UX, Linux, Solaris, Windows 8.5, 8.0, 7.0, 6.1
Application Servers Runtimes for Java Technology Java SDK

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Document information


More support for:

WebSphere Application Server
General

Software version:

6.1, 7.0, 8.0, 8.5, 8.5.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Software edition:

Base, Express, Network Deployment

Reference #:

1145599

Modified date:

2013-02-28

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