Purchasing a Support Extension for an IBM WebSphere product

Content

If you wish to purchase a Support Extension to receive Product and Customer Technical Support for a WebSphere software product that is beyond its End of Support date, per the WebSphere product lifecyle dates web page, begin by following these instructions, as appropriate:


Contact Us:
A formal request should be submitted to your local Global Technology Services (GTS) - Technical Support Services (TSS) representative.

• IBM Software Support - Service Extension

NOTE: *below Indicates a required field.

1. *Client information:
1. Company name:
2. Client contact name:
3. Email address:
4. Phone number:
2. *IBM customer number (ICN): ___ (used by client for support of product)
3. *IBM product name: ___ (i.e. WebSphere Application Server)
4. Product details for which service extension is requested.
1. Product ID (PID) (i.e. 5724-J08): For help on product name and PID, reference the IBM Software lifecycle web page: http://www-01.ibm.com/software/support/lifecycle/
2. Product version and release (i.e. v8.0):Operating System (i.e. AIX, IBM i, Linux, Windows, zOS, HP-UX, etc.) with version and release:
3. Value Unit quantity covered by Passport Advantage and running given product version / release:
1. Value Unit (PVU, UVU, RVU) quantity: ___
2. If not Value Unit sold, other measurement: ___
5. Requested term: ___ (NOTE: with minimum 3 month term, suggest to plan for at least 12 months and cancel early as needed).
6. Is Passport Advantage coverage current? __Yes / __No

• IBM Software Support - Service Extension
• Connect with an IBM sales representative
• IBM Directory of worldwide contacts
• Also, in the US, one may call 888-426-4343 (Option 1) or send email with the required information to express@us.ibm.com.