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MustGather: Read first for all IBM Host On-Demand products
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| | | Problem(Abstract) | MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs).
Collecting MustGather data early, even before opening the PMR, helps IBM Support quickly determine if:
1. Symptoms match known problems (rediscovery).
2. There is a non-defect problem that can be identified and resolved.
3. There is a defect that identifies a workaround to reduce severity.
4. Locating root cause can speed development of a code fix. | | | | | | Resolving the problem | This document is intended to provide a detailed description of the documentation required by the Rational Host On-Demand support team to diagnose your problem. It contains the following sections:
Gathering general information
Gathering component specific information
Submitting information to IBM Support
General hints and tips
Gathering general information
You must open a PMR or ETR, and every problem record (PMR or ETR), regardless of problem type must include the following: - A complete description of the problem
- The Host On-Demand version, release, and maintenance level
- The Operating System version, release, and maintenance level
- Related products version, and release levels
- A valid contact phone number and email address
Gathering component specific information
Click on one of the documents in the following table that best describes your Host On-Demand problem. This will provide you with a listing of the documentation that the Host On-Demand support team requires to diagnose your problem. It will also include diagnostic hints and tips that will aid in diagnosing and solving problems.
Submitting information to IBM Support
Submitting documentation to the Host On-Demand support team
General hints and tips Search for known problems from the Host On-Demand support site.
Stay current on Host On-Demand fixes. Download the latest fixes.
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| Product categories: |
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| | Software | |
| | Networking | |
| | Host Access | |
| | WebSphere Host On-Demand | |
| | General | |
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| Operating system(s): |
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AIX, HP-UX, Linux, NetWare, OS/2, OS/390, OS/400, Solaris, Windows
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| Software version: |
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10.0
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| Reference #: |
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1220328
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| IBM Group: |
| | Software Group |
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| Modified date: |
| | 2005-10-20 |
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