Troubleshooting
Problem
You would like to order a CICS product or maintenance. You want to know what options are available for ordering the product, individual PTFs, and cumulative maintenance for CICS or any of the CICS tools.
Resolving The Problem
Refer to the following if you are using z/OS :
If you are using z/VSE, see the IBM: z/VSE - Service and support page to order PTF(s), and "Pricing and Buying" from the z/VSE resources and events page to order IBM Z software.
- Ordering z/OS and related IBM products in the z/OS documentation for the various installation methods you can use when ordering CICS TS and related IBM products. Refer to Installing CICS for instructions specific to CICS.
- Software maintenance strategy for CICS TS and its embedded components when planning for updates to CICS TS and related software components such as WebSphere Liberty and CICS Explorer. If needed, individual PTFs can be ordered from Shopz.
- User Guide, videos, and FAQs on the Shopz main page for information on placing and tracking orders for System z software.
If you are using z/VSE, see the IBM: z/VSE - Service and support page to order PTF(s), and "Pricing and Buying" from the z/VSE resources and events page to order IBM Z software.
If you are using distributed products like CICS Transaction Gateway for Multiplatforms, go to Fix Central to download fixes.
Related Information
[{"Line of Business":{"code":"LOB35","label":"Mainframe SW"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGMGV","label":"CICS Transaction Server"},"ARM Category":[{"code":"a8m0z00000007SFAAY","label":"CICS Transaction Server-\u003EInstalling and Upgrading-\u003EApplying Maintenance"}],"ARM Case Number":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"2.2.0;5.2.0;5.3.0;5.4.0;5.5.0;5.6.0"},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSWHM2","label":"CICS Batch Application Control for z\/OS"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"1.1;1.1.1","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS2L7A","label":"CICS Configuration Manager for z\/OS"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"5.4, 5.3, 5.2","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSPPUS","label":"CICS Interdependency Analyzer for z\/OS"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"5.5 5.3, 5.2","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSPPVB","label":"CICS Online Transmission Time Optimizer"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"1.2","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSPPU4","label":"CICS Performance Analyzer for z\/OS"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"5.4, 5.3, 5.2","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQJMU","label":"CICS VSAM Recovery for z\/OS"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"5.2","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSBQNK","label":"CICS VSAM Transparency for z\/OS"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"2.1","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSCLNZ","label":"CICS Deployment Assistant for z\/OS"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"5.3;5.2;5.1","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSSN2Z","label":"IBM CL\/SuperSession for z\/OS"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"1.4.7;2.1","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGMJ2","label":"CICS Transaction Gateway"},"Component":"Maintenance","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}},{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGMJ2","label":"CICS Transaction Gateway"},"Component":"Maintenance","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}}]
Product Synonym
CICS/TS CICS TS CICS Transaction Server
Was this topic helpful?
Document Information
Modified date:
14 February 2023
UID
swg21049360