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SR: Service Request tool for managing problem management records
 Technote (troubleshooting)
 
Problem(Abstract)
IBM provides the Service Request (SR) problem submission tool to electronically submit and manage service requests on the Web. This tool replaces the Electronic Service Request (ESR) tool.
 
Cause
If you cannot solve your problem using the resources available from the Support page, you can quickly open a service request.
 
Resolving the problem
The SR tool gives you the opportunity to create new, and update existing service requests on the Web. If you have an active support contract, you can:
  • Submit and manage service request on demand: 24 hours a day, seven days a week, 365 days a year.
  • Describe your software problem and environment in your own words.

  • Monitor and update all open service requests relative to a given IBM customer number regardless of whether the service requests were opened by phone or by the SR tool.

  • Receive notification by email when an update has been made to your service request

  • View closed service requests.

  • Manage your SR Authorized Caller/User lists (only available to Primary Site Technical Contacts (PSTCs) and Secondary Site Technical Contacts (SSTCs).

  • Update your SR profile, including your name, email, phone numbers, time zone, e-mail notification preferences, and the language for the e-mail notification.

  • Attach files to your service requests

Refer to this site to access the SR tool. Also, refer to a WebSphere Support Technical Exchange session that provides details on the new SR tool.
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Business IntegrationWebSphere MQNot Applicable
Business IntegrationWebSphere MQ WorkflowNot Applicable
Business IntegrationWebSphere Message BrokerNot Applicable
NetworkingWebSphere Host Access Transformation ServerNot Applicable
NetworkingPersonal CommunicationsGeneral
NetworkingWebSphere Host On-DemandGeneral
Application ServersIBM HTTP ServerGeneral
Application ServersIBM Support for Apache GeronimoGeneral
Application ServersWebSphere Application Server Community EditionJava SDK
Application ServersRuntimes for Java TechnologyGeneral
Business IntegrationWebSphere AdaptersGeneral6.0
 
 

Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.
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Document information
 Product categories:
 Software
 Networking
 Host Access
 WebSphere Host Access Transformation Server
 Operating system(s):
  AIX, HP-UX, Linux, Solaris, Windows
 Software version:
  5.1, 6.0, 6.1
 Software edition:
  Base, Express, Network Deployment
 Reference #:
  1189715
 IBM Group:
 Software Group
 Modified date:
 2009-04-03

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